Introducing some soft skills training courses at the Center for Foreign Languages & International Education Exchange Promotion.
1. List of courses
Communication/behavioral skills
- Win the sympathy of your partner in communication.
- Proficient in persuading others.
- Good presentation, engaging listeners.
- Use communication strategies to build consensus and support.
Teamwork skills
- Look for similarities and differences among individuals in the group.
- Build common goals for the working group.
- Build your own group identity.
- Assign work in the group.
- Effective teamwork.
- Attract members to participate actively and enthusiastically.
- Develop teamwork and commitment to the organization.
- Protect the honor of the group.
- Share financial benefits.
Presentation skills
- Do the necessary preparation steps for the presentation well.
- Organize content and build presentation structure.
- Effectively use nonverbal communication skills.
- Apply persuasion skills.
- Use techniques to encourage audience participation.
Negotiation skills
- Improve students' confidence in negotiation.
- Recognize the types of negotiation skills and the positive or negative impact the negotiation style they use has.
- -Understanding of the systematic negotiation process.
- Ability to recognize and apply effective negotiation strategies.
Emotional mastery skills
- Control negative emotions.
- Maintain positive emotional states to increase work capacity.
Conflict and crisis management skills
- Personal crisis management.
- Managing group conflicts.
- Provide a satisfactory solution.
- Resolve conflicts creatively.
Time management skills
- Use time to get what you want
- Improve your productivity and achieve more with less.
- Make time for the things you want and that you value.
- Find more balance, fulfillment and satisfaction.
- Focus your time and energy on what matters most to you.
- Set and achieve long-term goals.
- Avoid waste and thus you will have more productive time each day.
- Get work done while reducing anxiety, no more being overwhelmed with work and pressure.
- Become a good time manager in all areas of life.
Communication and customer care skills over the phone
- Recognize the importance of professional telephone communication
- Understand and apply the "secrets" of effective telephone communication
- Create and use telephone communication tips, combined with basic telephone customer service techniques.
- Help build your company's image through professional customer service and communication over the phone.
Work organization skills and office etiquette
- Organize office work scientifically and effectively.
- Manage time, information, documents and records systematically and scientifically.
- Improve presentation skills.
- Effectively apply communication and behavioral skills.
Effective and creative thinking skills
- Explore how the brain works.
- Develop key thinking skills.
- Applying mind maps to life and work.
- Improve memory.
- Think systematically.
- Boost your brain power with lateral thinking.
2. Duration
02 - 04 sessions or as requested
3. Teaching Staff
- Have a Master's degree (MBA) or higher
- Many years of experience teaching soft skills as required by agencies and units.
- Able to communicate vividly, attractively, engagingly, have valuable experiences and secrets to share with students.
4. Training methods
A combination of introduction and practice of skills, group discussions, case studies and games will give learners the opportunity to demonstrate the application of learned skills in practice.
5. Training certification
Issued by University of Social Sciences and Humanities.
6. Class size
From 15 to 25 students
7. Contact
CENTER FOR FOREIGN LANGUAGES AND INTERNATIONAL EDUCATIONAL EXCHANGE PROMOTION
Address: Room 211/212, Building C, 336 Nguyen Trai - Thanh Xuan - Hanoi
Website: www.ngoaingu-duhoc.com.vn
Phone: 04.35589437/22126765. Fax: 5586694
Email: ttnn.xhnv@fpt.vn
