Hotel Management: Equipping yourself with management thinking and hotel service development skills.

What do students learn from the Hotel Management major at the University of Social Sciences and Humanities, VNU Hanoi?
The Hotel Management program equips students with comprehensive knowledge ranging from hotel operations management, service quality management, human resource management, finance and marketing, to the operation of departments such as reception, housekeeping, food and beverage, and event organization (MICE). Beyond professional knowledge, the program integrates soft skills, foreign languages, digital technology, customer experience management, and innovative entrepreneurship, enabling students to meet the demands of both domestic and international job markets.

What makes the Bachelor of Hotel Management program at USSH special?
The Hotel Management program at the University of Social Sciences and Humanities, Vietnam National University, Hanoi, has been accredited according to the educational quality standards issued by the Ministry of Education and Training, affirming the quality of training and the commitment to providing highly qualified tourism and hotel human resources to society.
Dr. Nguyen Ngoc Dung – Head of the Faculty of Tourism Studies, University of Social Sciences and Humanities, Vietnam National University, Hanoi, emphasized:“We don’t train Hotel Management students just to work at the reception desk or as waiters in hotels. Our goal is to equip them with management thinking, leadership skills, and the ability to organize and develop hotel services in the context of current integration and digital transformation.”
The Bachelor of Hotel Management program at the Faculty of Tourism Studies is designed to be integrated, balancing theory and practice, specialized knowledge and modern management skills, with the following core modules:
- Hotel, resort, and accommodation management
- Food and beverage management, catering and event services
- Hotel services business, brand building, customer experience management.
In particular, the program emphasizes foreign language proficiency, technology, and innovation – essential skills in the context of a globalized hospitality industry, aiming for high quality standards and sustainable development. Students are trained in skills such as service data analysis, customer behavior research, hotel operations management, and are introduced to green and smart hotel models – new trends in the hospitality industry.
The training program also emphasizes interdisciplinary elements, equipping students with supplementary knowledge in business administration, psychology, management science, etc., helping them develop in-depth analytical skills and the ability to adapt flexibly in an international and multicultural hotel environment.
Admission score
The Hotel Management major also saw a slight increase in scores, remaining stable at 25.71 - 28.26 points (depending on the admission combination). Maintaining high scores not only reflects the interest of candidates but also demonstrates the prestige of the Faculty and the University in the context of the increasing demand for high-quality human resources in the tourism industry as Vietnam aims to welcome more than 17 million international tourists in 2025.

Year	D01	A01	C00	D78
2022	25.15	24.75	But	25.25
2023	25.5	25	But	25.5
2024	25.71	25.46	28.26	26.38

Internship and practical training
Hotel Management students have the opportunity to visit and learn at famous domestic accommodation facilities and tourist destinations from their first year. Simultaneously, students have the chance to travel abroad through exchange and practical programs in Thailand, China, Japan, Singapore, and other countries. Through each study tour, students experience staying at large hotel chains, learn about hotel organization, operation, and business processes, and gain a better understanding of the actual job positions within these establishments. A wide network of international cooperation
The Faculty has established cooperative relationships with many prestigious universities such as the University of Toulouse Le Mirial (France), Rikkyo University (Japan), Munich University of Applied Sciences (Germany), Guangxi University, Sun Yat-sen University (China),... through student and faculty exchange programs, international conferences, and joint research projects. This is an important stepping stone to help Tourism students broaden their global horizons, improve their foreign language skills, and enhance their integration capabilities when entering the labor market.
  Many successful alumni of the Faculty are currently working in fields related to services, tourism, hotels, and restaurants, such as Mr. Au Manh Quang – Founder of the D Home Homestay chain, Ms. Tran Thanh Tam – CEO of Chez Minosa Group…
Thanks to these connections and collaborations, students majoring in Hotel Management have many opportunities to listen to and share practical experiences, internship opportunities, and broad career prospects both domestically and internationally. Job opportunities are abundant in many fields.
According to Dr. Nguyen Ngoc Dung – Head of the Tourism Department, University of Social Sciences and Humanities, Vietnam National University, Hanoi, in recent years, the Party and State have paid great attention to tourism development. According to data from the Ministry of Culture, Sports and Tourism, currently, the number of graduates trained in tourism only meets 50% of the industry's human resource needs, including those with vocational school diplomas. It can be said that tourism has a great need for human resources and offers good job opportunities.
Graduates in Hotel Management can take on a variety of professional and managerial positions in businesses, accommodation establishments, event centers, etc. Some common positions include:
- Reception, reservations, customer service, housekeeping, restaurant staff
- Shift supervisor, managing the front desk, housekeeping, food and beverage, and hotel sales departments.
- Hotel operations management, assistant manager, service quality supervisor
- Sales & Marketing Specialist, Event Organizer (MICE), Communications & Brand Development
Furthermore, with their knowledge of operational management, graduates can start businesses in the accommodation, homestay, and community tourism sectors – especially in tourist destinations in localities with abundant natural and cultural tourism resources.
With a modern, industry-oriented training program, students in the Hotel Management major at the Faculty of Tourism Studies – University of Social Sciences and Humanities are fully equipped with management knowledge, professional skills, foreign language and technology abilities, along with a sense of responsibility and creative thinking. Students have the opportunity to participate in internships and gain work experience at 4-5 star hotels both domestically and internationally. This solid foundation helps students confidently pursue their dreams of working in the hospitality industry.