Hotel Management: Equipping with management thinking and hotel service development

What do students learn from Hotel Management at the University of Social Sciences and Humanities, VNU?
The Hotel Management major helps students to be equipped with comprehensive knowledge from hotel operations management, service quality management, human resource management, finance - marketing in hotels, to operating reception, room service, culinary, event organization (MICE). In addition to professional knowledge, the training program integrates soft skills, foreign languages, digital technology, customer experience management and innovative startups, helping students meet the requirements of the domestic and international labor market.

What is special about the Bachelor of Hotel Management program at USSH?
The Hotel Management Department of the University of Social Sciences and Humanities, VNU has been accredited according to the educational quality standards issued by the Ministry of Education and Training, affirming the training quality and commitment to providing highly qualified tourism and hotel human resources for society.
Dr. Nguyen Ngoc Dung - Head of Tourism Studies Department, University of Social Sciences and Humanities, VNU emphasized:“We do not train students in Hotel Management just to work at the front desk or serve in hotels. The goal is to equip them with management thinking, leadership skills, organization and development of hotel services in the current context of integration and digital transformation.”
The Bachelor of Hotel Management training program at the Faculty of Tourism is designed in an integrated and balanced manner between theory and practice, between specialized knowledge and modern management skills, with the following key subject groups:
- Hotel, resort and accommodation management
- Food and beverage management, banquet services and events
- Hotel service business, brand building, customer experience management
In particular, the training program of the industry focuses on foreign language skills, technology and innovation - mandatory skills in the context of the globalized hotel service industry, aiming for high quality standards and sustainable development. Students are trained in skills in service data analysis, customer behavior research, hotel operations management, and at the same time approach green hotel models, smart hotels - new trends in the accommodation industry.
The training program also emphasizes interdisciplinary elements, equipping students with complementary knowledge of business administration, psychology, management science, etc., helping students gain in-depth analytical skills and the ability to adapt flexibly in an international and multicultural hotel environment.
Admission score
The Hospitality Management major also saw a slight increase in scores, stabilizing at 25.71 - 28.26 points (depending on the admission combination). Maintaining a high score not only reflects the interest of candidates but also demonstrates the prestige of the Faculty and the School in the context of the increasing demand for high-quality human resources in the tourism industry as Vietnam aims to welcome more than 17 million international visitors in 2025.

Year	D01	A01	C00	D78
2022	25.15	24.75	-	25.25
2023	25.5	25	-	25.5
2024	25.71	25.46	28.26	26.38

Internship and practical activities
Hotel Management students have the opportunity to visit and study at famous domestic accommodation establishments and tourist destinations right from their first year. At the same time, students have the opportunity to go abroad through exchange and internship programs in Thailand, China, Japan, Singapore, etc. Through each field trip, students have the opportunity to experience accommodation at large hotel systems, learn about the organization, operation and business processes of hotels, and better understand the actual job positions at accommodation establishments. Open international cooperation network
The Faculty has established cooperative relationships with many prestigious schools such as Toulouse Le Mirial University (France), Rikkyo University (Japan), Munich University of Applied Sciences (Germany), Guangxi University, Sun Yat-sen University (China), etc. through student and lecturer exchange programs, international seminars, and joint research projects. This is an important stepping stone to help Tourism Studies students broaden their global vision, practice foreign languages, and increase their integration capacity when entering the labor market.
  Many successful alumni of the Faculty are currently working in fields related to services, tourism, hotels and restaurants, such as Mr. Au Manh Quang - Founder of Homestay D Home chain, Ms. Tran Thanh Tam - CEO of Chez Minosa Group...
With these connections and cooperation, students majoring in Hotel Management have many opportunities to listen to and share practical experiences, internship opportunities as well as open career opportunities at home and abroad. Wide range of job opportunities in many fields
According to Dr. Nguyen Ngoc Dung - Head of the Faculty of Tourism Studies, University of Social Sciences and Humanities, VNU, in recent years, the Party and the State have paid great attention to tourism development. According to data from the Ministry of Culture, Sports and Tourism, currently the number of graduates trained in tourism can only meet 50% of the industry's human resource needs, including the number of secondary school graduates. It can be said that tourism is in great need of human resources and has good job opportunities.
Hotel Management graduates can take on many professional and management positions in businesses, accommodation facilities, event centers, etc. Some popular positions include:
- Receptionist, reservation, customer service, housekeeping, restaurant
- Shift leader, manager of reception, housekeeping, food and beverage, hotel sales
- Hotel operations manager, assistant manager, service quality supervisor
- Sales & marketing specialist, event organization (MICE), communication - brand development
In addition, with knowledge of operations management, graduates can start a business in the field of accommodation services, homestays, community tourism - especially at tourist destinations in localities with many natural and cultural tourism resources.
With a modern training program designed closely following the practical profession, students of Hotel Management at the Faculty of Tourism Studies - University of Social Sciences and Humanities are fully equipped with management knowledge, professional skills, foreign language and technology skills, along with a sense of responsibility and creative thinking. Students have the opportunity to participate in internships and work experience at 4-5 star hotels in the country and abroad. These are the solid foundations that help students confidently pursue their dream of working in the hospitality industry.