VNU-USSH continues to innovate student care and support in a professional, comprehensive and personalized manner.

The conference was attended and directed by Associate Professor, Dr. Dang Thi Thu Huong (Vice Principal of the School), representatives of functional departments/centers, leaders and staff in charge of student affairs of all training units.
The Student Affairs Conference is an annual activity to evaluate the results of the implementation of tasks in the school year, propose directions for activities in the next school year, and is also a forum for functional departments and training units to exchange and share concerns, difficulties, and lessons learned in the process of implementing tasks, and at the same time propose some solutions to contribute to improving the quality of student care work in the whole school.
Speaking at the opening of the Conference, Vice Principal Dang Thi Thu Huong shared: “In the past school year, student care faced many difficulties and challenges: university training regulations changed, facilities and campuses were limited, not expanded while the student population increased very quickly, students of the Gen Z generation had many differences: proactive, confident, but the requirements for knowledge and quality of care, the need to assert themselves were also higher. Besides, the constant change of technology also requires all management and student care work to be more creative, innovative and modern. With the efforts, creativity and dedication of the staff of functional departments, the companionship of related units, especially the thorough participation of leaders and student assistants at training units, student work in the 2023-2024 school year achieved many remarkable results. School Leadership appreciate that effort and dedication. However, the current fierce competition in higher education requires student affairs to innovate, improve quality and efficiency, contributing to affirming the school's brand, attracting high-quality learners. Therefore, in this conference, the organizing unit hopes to listen to frank opinions and specific proposals from leaders of units and officers in charge, directly participating in this work".   At the conference, Dr. Dinh Tien Hieu (Deputy Head of the Student Affairs Department) briefly presented a report on the results achieved and the direction of political work and student affairs in the 2024-2025 school year. Some outstanding results were highlighted: 99% of students achieved good or better training results, no students violated the law and had social evils; well and promptly implemented student rights on hardship allowance, tuition exemption, social allowance for policy beneficiaries, students in difficult circumstances; diversified scholarship sources to encourage learning, and rewarded students with excellent academic achievements. In addition, the School organized many activities to take care of physical and mental health; dozens of talkshows, career guidance seminars, equipped with knowledge, skills, and psychology so that students are ready to participate in the labor market proactively and successfully right after graduation; Connecting employers, providing a lot of job information for students. Student requests related to administrative procedures are resolved quickly, promptly and effectively. Based on the analysis of some existing aspects, the report proposes solutions to improve the efficiency and quality of student care, focusing on: ensuring close connection and connectivity between functional departments and training units; enhancing the application of information technology, digital transformation in administrative management; diversifying scholarship sources and encouraging learning from domestic and foreign enterprises and corporations, etc.
The conference received 10 comments from the delegates, all of whom agreed with the results, directions and solutions stated in the report. At the same time, with practical experience in implementation at the unit, the delegates also openly shared many lessons learned and proposed a number of solutions.

Associate Professor, Dr. Do Van Hung (Head of the Faculty of Information and Library) shared his experience about the Faculty's "up and down journey": "From a very difficult enrollment period (only about 50 students/course) to recent years, the Faculty of Information and Library regularly achieved and exceeded its target (an average of about 150-160 students enrolled) and was among the top majors with relatively high scores. In addition, the student dropout rate also decreased sharply. That journey is summarized in a simple formula including 2D (Develop, Dedicate) and 4C (Connect, Captivate, Care, Commune). In my opinion, to successfully care for students, we must do it with a spirit of caution, thoughtfulness and dedication so that each teacher becomes a friend who always understands, advises, supports and shares with students the difficulties in studying and living. All staff in the Faculty of Information and Library are imbued with the spirit of trying to build a school that is not only a place where students can study. practice and develop but also be listened to, valued and empowered”.
From the perspective of a basic science training unit, Dr. Pham Hoang Giang (Head of Philosophy Department) shared solutions to classify and individualize learners to have appropriate and effective measures to accompany and support them. “For talented, capable, and passionate students, we need to take care of, orient, and support them right from the moment they enter school, not only while they are studying at school but also when they graduate and start working. This is not only to support students in completing their studies but also to contribute to training an expert in a very specific scientific field such as philosophy. In addition, we also need to regularly organize seminars and specialized activities so that students know the applicability of their major in many areas of life today, proactively determine the career direction that is suitable for them, not just limited to the profession directly related to the major they are trained in. Increase the organization of field trips, extracurricular activities, and create useful playgrounds for students to connect more with the industry, with the faculty, with teachers, and with friends”.
Dr. Nguyen Thi Kim Chi (Deputy Dean of the Faculty of Management Science) with her practical experience as an expert in the field of human resource management analyzed the large gap between the needs of employers and the actual capacity of students after graduation. Meanwhile, the rate of students finding suitable jobs after graduation is an important criterion to attract students. Dr. Kim Chi proposed: in the coming time, career counseling activities need to be organized more and more effectively, equipping students with in-depth knowledge and proficient skills, so that when they are about to graduate, they will be sought after by businesses and students will not have to struggle to find jobs like they do now. At the same time, it is necessary to establish a common network of alumni and employers throughout the school to share resources, better exploit job opportunities, and expand practical internship opportunities for students.
Dr. Le Thi Thanh Tam (Head of the Faculty of Vietnamese Studies and Vietnamese Language) proposed solutions to contribute to improving the quality of care for international students and trainees: Currently, on average, the University welcomes more than 1,000 international students and trainees to study and exchange each year. They are the bridge, spreading the value, brand and enhancing the position of the University of Social Sciences and Humanities on the international level. Therefore, the University needs to have a specific mechanism and policy to care for and treat international students. The University should have a focal department in charge of managing and caring for international students to ensure that activities are carried out professionally, streamlined and better connected with superior agencies (VNU, Ministry of Education and Training).
Dr. Pham Huy Cuong (Director of the Training Quality Assurance Center): To have specific and effective solutions, the direction of activities for the 2024-2025 school year reports more in-depth analysis of each specific group of learners: students, postgraduate students, students, foreign students, etc. Because each group has its own characteristics, care and support work also requires specific solutions.
Dr. Dao Minh Quan (Director of the Center for Communications and Information Technology) emphasized the need to strengthen communication work so that all learners clearly understand the training regulations to properly fulfill their obligations but also exploit and make the most of their rights during their time studying at the school.