Thesis information "Improving the quality of tourist services at Noi Bai International Airport" by HVCH Nguyen Hoai Nam, majoring in Tourism Studies.1. Full name of student: Nguyen Hoai Nam 2. Gender: Male 3. Date of birth: October 2, 1981 4. Place of birth: Co Loa Commune, Dong Anh District, Hanoi. 5. Decision to recognize student No.: 2551/2007/QD-XHNV-KH&SĐH dated November 2, 2007 by the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi 6. Changes in the training process: None 7. Thesis topic: Improving the quality of services for tourists at Noi Bai International Airport. 8. Major: Tourism Studies 9. Scientific advisor: Dr. Phan Van Hung - Director of the Institute of Ethnic Minorities - Committee for Ethnic Minorities and Mountainous Areas. 10. Summary of the thesis results: The thesis results are a collection of more than 100 pages of research on "Improving the quality of tourist services at Noi Bai International Airport". In addition to the introduction, conclusion, appendix, references, the main content of the thesis consists of 3 chapters. Regarding theoretical basis: The topic has researched and systematized a number of theoretical issues on civil aviation, aviation services, and factors affecting aviation services. In addition, the topic also briefly reviews the formation and development process of Vietnam Airlines Corporation. Regarding practice: The topic has surveyed and analyzed the current status of aviation services at Noi Bai International Airport. Through the questionnaire and ASQ standards, the author has objectively assessed the quality of tourist services at Noi Bai International Airport. From there, it serves as a basis for proposing a number of solutions for the next part. Finally, the author proposes some solutions to improve the quality of services for tourists at Noi Bai International Airport. 11. Practical applicability: The thesis can be used as a reference for officials and experts of the State management agency of aviation, and officials and employees working directly at Noi Bai International Airport. 12. Further research directions: None 13. Published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: Nguyen Hoai Nam 2. Sex: Male 3. Date of birth: October 2, 1981 4. Place of birth: Co Loa commune, Dong Anh, Hanoi 5. Decision on eliminating student: 2551/2007/QD-XHNV-KH&SĐH dated November 2, 2007 of Rector of College of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Changes in training process: (stated form of changing and corresponding time) 7. Name of thesis: Improving quality of tourist serving services at Noi Bai International Airport. 8. Major: Tourism 9. Supervisor: PhD. Phan Van Hung, Director of National Academy, State Committee for Ethnic Minorities and Mountainous Area 10. Summary of Thesis result: Thesis result is a volume of research containing over 100 pages on “Improving quality of tourist serving services at Noi Bai International Airport”. Beside the introduction, conclusion, table of contents, reference, the main contents of the thesis consist of 3 chapters. For theory base: The thesis researches and organizes some issues of theory on civil aviation, aviation services, factors affecting to aviation services. Furthermore, the thesis also states roughly the establishment and development process of Vietnam Airlines Corporation. For the reality: The thesis surveys and analyzes real situation of aviation service in Noi Bai International Airport. Through questionnaire and ASQ standard, the author evaluates objectively the quality of tourist serving services at Noi Bai International Airport. Since then, bring out some solutions for the next parts. Finally, the author gives some solutions in order to improve the quality of tourist serving services at Noi Bai International Airport. 11. Applicable capacity in reality: The thesis may be used as reference for cadres, specialists of Aviation Management Offices, cadres and workers working at Noi Bai International Airport. 12. The next research directions: None 13. Announced works related to the thesis: None
