Information about the thesis "Improving the Quality of Service for Tourists at Noi Bai International Airport" by graduate student Nguyen Hoai Nam, majoring in Tourism Studies.1. Student's Full Name: Nguyen Hoai Nam 2. Gender: Male 3. Date of Birth: October 2, 1981 4. Place of Birth: Co Loa Commune, Dong Anh District, Hanoi 5. Decision No. 2551/2007/QD-XHNV-KH&SDH dated November 2, 2007, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi 6. Changes during the training process: None 7. Thesis Title: Improving the Quality of Service for Tourists at Noi Bai International Airport 8. Major: Tourism Studies 9. Scientific Advisor: Dr. Phan Van Hung – Director of the Institute of Ethnic Minorities – Committee for Ethnic Minorities and Mountainous Areas. 10. Summary of Thesis Results: The thesis results are a research paper of over 100 pages on "Improving the Quality of Service for Tourists at Noi Bai International Airport". Besides the introduction, conclusion, appendix, and references, the main content of the thesis consists of 3 chapters. Regarding the theoretical basis: The topic has researched and systematized several theoretical issues concerning civil aviation, aviation services, and factors affecting aviation services. In addition, the topic also briefly outlines the formation and development process of Vietnam Airlines Corporation. Regarding the practical aspects: The topic has surveyed and analyzed the current state of aviation services at Noi Bai International Airport. Through questionnaires and the ASQ criteria, the author has objectively assessed the quality of service for tourists at Noi Bai International Airport. This serves as a basis for proposing some solutions for the next section. Finally, the author proposes several solutions to improve the quality of services for tourists at Noi Bai International Airport. 11. Practical application: This thesis can be used as a reference for officials and specialists of the State management agency for aviation, and for staff working directly at Noi Bai International Airport. 12. Further research directions: None 13. Published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: Nguyen Hoai Nam 2. Sex: Male 3. Date of birth: October 2, 1981 4. Place of birth: Co Loa commune, Dong Anh, Hanoi 5. Decision on eliminating student: 2551/2007/QD-XHNV-KH&SĐH dated November 2, 2007 of Rector of College of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Changes in training process: (stated form of changing and corresponding time) 7. Name of thesis: Improving quality of tourist serving services at Noi Bai International Airport. 8. Major: Tourism 9. Supervisor: PhD. Phan Van Hung, Director of National Academy, State Committee for Ethnic Minorities and Mountainous Area 10. Summary of Thesis result: Thesis result is a volume of research containing over 100 pages on “Improving quality of tourist serving services at Noi Bai International Airport”. Beside the introduction, conclusion, table of contents, reference, the main contents of the thesis consist of 3 chapters. For theory base: The thesis researches and organizes some issues of theory on civil aviation, aviation services, factors affecting to aviation services. Furthermore, the thesis also states roughly the establishment and development process of Vietnam Airlines Corporation. For the reality: The thesis surveys and analyzes real situation of aviation service in Noi Bai International Airport. Through questionnaire and ASQ standard, the author evaluates objectively the quality of tourist serving services at Noi Bai International Airport. Since then, bring out some solutions for the next parts. Finally, the author gives some solutions in order to improve the quality of tourist serving services at Noi Bai International Airport. 11. Applicable capacity in reality: The thesis may be used as reference for cadres, specialists of Aviation Management Offices, cadres and workers working at Noi Bai International Airport. 12. The next research directions: None 13. Announced works related to the thesis: None
