Information about the thesis "Solutions to improve the quality of tourism services at Saigon Ha Long Hotel" by graduate student Nguyen Thi Bich Ngoc, majoring in Tourism Studies.1. Student's Full Name: Nguyen Thi Bich Ngoc 2. Gender: Female 3. Date of Birth: March 14, 1976 4. Place of Birth: Hong Gai – Quang Ninh 5. Decision No. 1883/2010/QD-XHVN-SDH dated October 21, 2010, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Thesis Title: “Solutions to Improve the Quality of Tourism Services at Saigon Ha Long Hotel”. 7. Major: Tourism Studies 8. Scientific Advisor: Dr. Nguyen Thi Tu – Faculty of Hotel and Tourism Management, University of Commerce. 9. Summary of Thesis Results: - Urgency of the Topic: The research topic is necessary based on the theoretical and practical foundations of tourism service business at Saigon Ha Long Hotel. - Achieved Results: + The research objectives of the project have been completed: Research, propose solutions and recommendations with a comprehensive approach to improving the quality of tourism services at Saigon Ha Long Hotel. Specifically: + Systematizing the basic theoretical issues on quality and improving the quality of tourism services in hotels; + Assessing the current state of tourism service quality at Saigon Ha Long Hotel, identifying strengths and weaknesses, and determining the causes of this situation; + The project has proposed seven solutions to improve the quality of tourism services at Saigon Ha Long Hotel, such as: Improving human resource management; upgrading and improving technical infrastructure; strengthening quality management; diversifying the hotel's service products; enhancing research on customer needs; consolidating relationships with partners and investing in information technology development. In addition, the study has made several recommendations to the General Department of Tourism, the Hotel Department, and relevant agencies of Ha Long City. 10. Practical application: The research results of this study can be used as a good reference for students majoring in Hotel Management and hotel managers. In particular, the solutions proposed in this study can be effectively applied to improve the quality of tourism services at Saigon Ha Long Hotel and other 3-5 star hotels nationwide.
INFORMATION ON MASTER'S THESIS
1. Full name : Nguyen Thi Bich Ngoc 2. Sex: Female 3. Date of birth: March 14, 1976 4. Place of birth: Hong Gai-Quang Ninh 5. Admission decision: No 1883/2010/QD-XHVN-SĐH dated October 21, 2010 6. Official thesis title: “Solution to improve the quality of tourism services Saigon Halong hotel” 7. Major: Tourism 8. Supervisors: Dr. Nguyen Thi Tu - Department of Tourism and Hotels - Vietnam University of Commerce 9. Summary of the findings of the thesis: Summary of thesis results: - The urgency of the subject: to clarify the basis of the necessary theoretical and practical study subject, assert significance of the subject. - Results achievement: + Completed the target of subject: To research and propose comprehensive solutions and recommendations to improve the service quality in Sai Gon Ha Long hotel. specific: + To systemize the fundamental theoretical issues about the service quality improvement in Sai Gon Ha Long hotel. + Assess the real situation of the service quality in Saigon Ha Long hotel, find out the advantages and disadvantages and determine the cause; + Proposing 7 solutions to improve the service quality in Sai Gon Ha Long hotel such as: completing the human resource management, innovating the material and technical base, enhancing the quality management, diversifying hotel services, enhancing research on customers demand, strengthening partner relationships, investing information technology. Propose a number of recommendations to the Hotel department - Vietnam national administration of Tourism and government agencies in Ha Long city 10.Applicability in practice: results of the thesis is used as a useful reference for those who research hotel management and hotel managers. In particular, the solutions of the thesis are applied effectively to improve the service quality in Saigon Halong hotel and 3-5 stars hotels from all over the country;
