Thesis information "Solutions to improve the quality of tourism services at Saigon Ha Long Hotel" by HVCH Nguyen Thi Bich Ngoc, majoring in Tourism Studies.1. Full name of student: Nguyen Thi Bich Ngoc 2. Gender: Female 3. Date of birth: March 14, 1976 4. Place of birth: Hong Gai - Quang Ninh 5. Decision to recognize student No.: 1883/2010/QD-XHVN-SDH dated October 21, 2010 by the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Thesis topic: "Solutions to improve the quality of tourism services at Saigon Ha Long Hotel". 7. Major: Tourism Studies 8. Scientific supervisor: Dr. Nguyen Thi Tu - Faculty of Hotel - Tourism, University of Commerce. 9. Summary of the results of the thesis: - Urgency of the topic: The topic needs to be researched based on the theoretical basis and practical business of tourism services at Saigon Ha Long Hotel. - Results achieved: + Completed the research objectives of the topic: Research, propose solutions and recommendations with synchronization to improve the quality of tourism services at Saigon Ha Long Hotel. Specifically: + Systematize basic theoretical issues on quality and improve the quality of tourism services in hotels; + Evaluate the current status of tourism service quality at Saigon Ha Long Hotel, find out the advantages and limitations, and identify the causes of that situation; + The topic has proposed seven solutions to improve the quality of tourism services at Saigon Ha Long Hotel such as: Improve human resource management; upgrade and improve technical facilities; strengthen quality management; diversify hotel products and services; strengthen customer demand research; strengthen relationships with partners and invest in information technology development. In addition, the topic has made some recommendations to the General Department of Tourism, the Department of Hotels and other agencies of Ha Long City. 10. Practical applicability: The research results of the topic are used as good reference materials for those majoring in Hotel Management and hotel managers. In particular, the solutions of the topic are effectively applied to improve the quality of tourism services at Saigon Ha Long Hotel and 3-5 star hotels nationwide.
INFORMATION ON MASTER'S THESIS
1. Full name : Nguyen Thi Bich Ngoc 2. Sex: Female 3. Date of birth: March 14, 1976 4. Place of birth: Hong Gai-Quang Ninh 5. Admission decision: No 1883/2010/QD-XHVN-SĐH dated October 21, 2010 6. Official thesis title: “Solution to improve the quality of tourism services Saigon Halong hotel” 7. Major: Tourism 8. Supervisors: Dr. Nguyen Thi Tu - Department of Tourism and Hotels - Vietnam University of Commerce 9. Summary of the findings of the thesis: Summary of thesis results: - The urgency of the subject: to clarify the basis of the necessary theoretical and practical study subject, assert significance of the subject. - Results achievement: + Completed the target of subject: To research and propose comprehensive solutions and recommendations to improve the service quality in Sai Gon Ha Long hotel. specific: + To systemize the fundamental theoretical issues about the service quality improvement in Sai Gon Ha Long hotel. + Assess the real situation of the service quality in Saigon Ha Long hotel, find out the advantages and disadvantages and determine the cause; + Proposing 7 solutions to improve the service quality in Sai Gon Ha Long hotel such as: completing the human resource management, innovating the material and technical base, enhancing the quality management, diversifying hotel services, enhancing research on customers demand, strengthening partner relationships, investing information technology. Propose a number of recommendations to the Hotel department - Vietnam national administration of Tourism and government agencies in Ha Long city 10.Applicability in practice: results of the thesis is used as a useful reference for those who research hotel management and hotel managers. In particular, the solutions of the thesis are applied effectively to improve the service quality in Saigon Halong hotel and 3-5 stars hotels from all over the country;
