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INFORMATION ON MASTER’S THESIS

1. Full name : Duong Thanh Tu . 2. Sex: Female 3. Date of birth: December 18,1976 . 4. Place of birth: Hanoi 5.Admission decision number: No.1355/QĐ--XHNV-KH&SĐH. Dated October 24,2008 by President of University of Social Sciences and Humanities, Vietnam National University, Hanoi (VNU). 6. Changes in academic process: 7. Official thesis title: Resolving capital citizens ’ complaints and denunciations through Hanoi radio - television Broadcasting. 8. Major: Journalism Studies 9. Code: 60.32.01 10. Supervisors: Assoc.Prof.Dr.Dinh Van Huong – Faculty of Journalism and Communication - University of Social Sciences and Humanities, VNU. 11. Summary of the findings of the thesis: Comment and Denuciation are regarded as the basic rights of each Vietnamese citizen, which regulated in the Constitution of Vietnam reflecting democracy in a socialist state. Media organs including Hanoi radio - television Broadcasting have played an important role in receiving citizens’comments and denuciations, investigating and verifying contents of comments and denuciations , and cooperate with functional organs in order to solve the cases effectively. With the subject “Resolving capital citizens’ complaints and denunciations through Hanoi radio - television Broadcasting” (surveys 2008-2010), the thesis studies state of solving comments and denuciations in the capital city through Hanoi radio - television Broadcasting over the last 2 years, thus drawing experience and putting forth solutions in a bid to enhance the effectiveness of handling comments and denuciations in next years. 12. Practical applicability, if any: The thesis provides an useful reference material for journalists who major in resolving comments and denuciations of citizens. 13. Further research directions, if any: The thesis can be used as an reference material for scientific studies on the role of the press in general and the role of Hanoi radio - television Broadcasting in particular in dealing with citizens’ comments and denuciations. 14. Thesis-related publications: - Thesis: “Type of Investigating through readers’ letters carried out by branch of readers – Labour Newspaper” written by Nguyen Quoc Hung, Faculty of Journalism and Communication - University of Social Sciences and Humanities, Hanoi, 2002. - Thesis: “Improving law on resolving comments and denuciations in Vietnam at present” written by Dinh Thi Huong Giang, Faculty of Law - University of Social Sciences and Humanities, Hanoi, 2006. - Thesis: “The role of the press in the issues of controling rights and social arguments” written by Mai Thi Thuy Huong, Faculty of Journalism and Communication - University of Social Sciences and Humanities, Hanoi, 2009.