INFORMATION ABOUT THE MASTER'S THESIS
1. Student's full name: NGUYEN THI HUYEN TRANG 2. Gender: Female
3. Date of birth: July 29, 2000
4. Place of birth: Bac Ninh province
5. Decision No. 4058/QD-XHNV dated December 28, 2022, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.
6. Changes in the training process:
- Decision No. 6934/QD-XHNV dated December 16, 2024, on extending the study period for postgraduate students.
- Decision No. 4670/QD-XHNV dated June 24, 2025, on extending the study period for postgraduate students.
- Decision No. 9099/QD-XHNV dated December 25, 2025, on extending the study period for postgraduate students.
7. Thesis Title: “Standardization of Office Operations at Ngo Gia Tu College, Bac Giang Province”.
8. Major: Applied Office Management Project code: 8340406.01
9. Instructor: Dr. Tran Thanh Tung
10. Summary of the thesis results
Chapter 1.The theoretical basis for standardizing office operations.
In Chapter 1, the author hasChapter 1 clarifies several basic concepts such as office, office operations, standardization and standardization of office operations, and the significance of standardizing office operations. In addition, Chapter 1 clarifies the content of standardizing office operations: identifying office activities that need standardization; selecting the form of standardization; drafting and issuing standards, regulations, or procedures; disseminating guidance on standards for office operations; and inspecting and evaluating the implementation of standards for office operations.
Chapter 2.The current state of standardization of office operations at Ngo Gia Tu College, Bac Giang.
In Chapter 2, the author hasThis study analyzes the current state of standardization of office operations at Ngo Gia Tu College in Bac Giang, focusing on the following aspects: developing and issuing standards for standardizing office operations; disseminating and guiding the implementation of these standards; inspecting and evaluating the implementation of these standards; and ultimately identifying the strengths, weaknesses, and causes of shortcomings in the implementation of office operation standardization at Ngo Gia Tu College in Bac Giang.
Chapter 3. Solutions to improve the efficiency of standardizing office operations at Ngo Gia Tu College, Bac Giang.
In Chapter 3Based on the analysis and evaluation of advantages and limitations in Chapter 2, several solutions are proposed to improve the standardization of office operations at the School, and the implementation of these solutions will be evaluated and improved after being put into practice at the institution.
11. Practical applications
The improvement processes and standardization sets proposed in this thesis can be immediately implemented at the Office and functional departments of Ngo Gia Tu College in Bac Giang to enhance professionalism and work efficiency. The thesis can also be used as training material for administrative office skills training for newly recruited staff, officials, and employees at the college.
12. Future research directions
This study examines the impact and solutions for building a "workplace culture" and "digital culture" alongside the implementation of standardized office processes to create a happy and efficient work environment.
Further research into the application of artificial intelligence (AI) and next-generation smart electronic office systems to maximize the automation of administrative processes in schools.
13. Published works related to the thesis:(If there is an article, please include all relevant information):Do not have
INFORMATION ON MASTER'S THESIS
1. Student's full name: NGUYEN THI HUYEN TRANG
2. Gender: Female
3. Date of birth: 29thJuly 2000
4. Birthplace: Bac Ninh Province, Vietnam
5. Student recognition decision number: Decision No. 4058 /QD-XHNV dated 28 December 2022 by the Rector of University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in the training process:
- Decision No. 6934/QD-XHNV dated December 16, 2024 on the extension of the study period.
- Decision No. 4670/QD-XHNV dated June 24, 2025 on the extension of the study period.
- Decision No. 9099/QD-XHNV dated 25 December 2025 on the extension of the study period.
7. Thesis title: Standardization of Office Operations at Ngo Gia Tu College, Bac Giang Province.
8. Major: Application-Oriented Office Administration Subject code: 8340406.01
9. Instructor: Dr. Tran Thanh Tung
10. Summary of the results of the thesis
Chapter 1. Theoretical Basis of Office Operations Standardization.
In Chapter 1 This chapter clarifies fundamental concepts such as office, office operations, standardization, office operations standardization, and the significance of standardizing office activities. It also analyzes the contents of office operations standardization, including identifying activities requiring standardization; selecting standardization methods; drafting and promulgating standards, regulations, rules and procedures; disseminating and guiding office standards; and inspecting and evaluating the implementation of office standards.
Chapter 2. Current Status of Office Operations Standardization at Ngo Gia Tu College, Bac Giang.
In Chapter 2 This chapter analyzes the current situation of office operations standardization at Ngo Gia Tu College, including the development and issuance of office standards; dissemination and guidance of office standards; inspection and evaluation of implementation; and identifies the strengths, limitations, and causes affecting the standardization process.
Chapter 3. Solutions for Improving the Effectiveness of Office Operations Standardization at Ngo Gia Tu College, Bac Giang.
Based on the analysis of strengths and limitations presented in Chapter 2, this chapter proposes solutions to enhance office operations standardization at the College and evaluates the effectiveness of these solutions after implementation
11. Applicability in practice
The improved procedures and standardized framework proposed in the thesis can be immediately applied in the Office and functional departments of Ngo Gia Tu College, Bac Giang, to enhance professionalism and work efficiency. The thesis may also serve as training and professional development material for administrative staff, public employees, and newly recruited personnel.
12. Further research directions
Research on the impact of and solutions for developing an 'Office Culture' and 'Digital Culture' alongside the implementation of standardized office procedures to create a productive and positive working environment.
Further research on the application of Artificial Intelligence (AI) and next-generation smart electronic office systems to maximize the automation of administrative processes in educational institutions.
13. Thesis-related publications: (if any) None
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