TTLV: Human resource treatment in 4-star hotels in Nha Trang. Case study of Cicilia Hotel & Spa Nha Trang and Champa Island Hotel

1. Student's full name: VO THI HOAI LINH 2. Gender: Female

3. Date of birth: January 2, 1981

4. Place of birth: Nha Trang - Khanh Hoa

5. Decision on recognition of students No. 1698/QD-XHNV dated July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in the training process: Extend the study period by 01 year

7. Thesis topic name:

“Human resource treatment in 4-star hotels in Nha Trang. Case study of Cicilia Hotel & Spa Nha Trang and Champa Island Hotel”

8. Major: Tourism; Code: 8810101

9. Scientific supervisor: Assoc.Prof.Dr. TRAN THI MINH HOA - University of Social Sciences and Humanities, Vietnam National University, Hanoi.

10. Summary of thesis results:

The author chose this topic for his Master's thesis based on the following reasons:

Firstly, the importance of human resource treatment in 4-star hotels in Nha Trang in general and at Cicilia Hotel & Spa Nha Trang and Champa Island Hotel in particular in maintaining, encouraging and motivating employees to work to their fullest potential to achieve the highest efficiency in work as well as retaining employees and attracting talent through treatment policies.

Second, the current situation of human resource treatment in 4-star hotels in Nha Trang in general and at Cicilia Hotel & Spa Nha Trang and Champa Island Hotel in particular still has many problems.

Therefore, the thesis has systematized the basic theories on human resource treatment, analyzed and evaluated the current status of human resource treatment at Cicilia Hotel & Spa Nha Trang and Champa Island Hotel. The author has reviewed the statistics of 3 years from 2017 to 2019 as well as surveyed by questionnaire, interviewed managers as a basis for analysis and comments. From there, find out the limitations in human resource treatment, propose some solutions to improve human resource treatment at the two hotels in particular and 4-star hotels in general in Nha Trang Trang to improve the effectiveness of human resource management and thereby the business efficiency of these hotels.

11. Practical application:

Help managers and hotel businesses have orientations in human resource treatment to attract and retain employees for a long time with the business; The topic is also a reference source for hotel businesses in Vietnam.

12. Further research directions: None

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: VO THI HOAI LINH

2. Gender: Female

3. Date of birth: 02^ndJanuary, 1981.

4. Place of birth: Khanh Hoa Province

5. Admission decision number: 1698/QD-XHNV Dated 11^thJuly, 2017

6. Changes in academic process: Extend to 1 year

7. Official thesis title:

“HUMAN RESOURCES WORK IN 4-STAR HOTELS IN NHA TRANG. CASE STUDIES CICILIA HOTEL & SPA NHA TRANG AND CHAMPA ISLAND HOTEL”

8. Major: Tourism Code: 8810101

9. Scientific Supervisors: Assoc. PhD. Tran Thi Minh Hoa - University of Social Sciences and Humanities, Vietnam National University, Hanoi.

10. Summary of the findings of the thesis:

The author chose this topic for his Master's thesis based on the following reasons:

The first is the importance of human resource remuneration in 4-star hotels in Nha Trang in general and in Cicilia hotel & spa in Nha Trang and Champa Island hotel in particular in maintaining, encouraging and motivating. Employees work hard to achieve the highest efficiency at work as well as retain employees and attract talents through remuneration policies.

Secondly, due to the current situation of human resource remuneration in 4-star hotels in Nha Trang in general and in Cicilia hotel & spa in Nha Trang and Champa Island hotel in particular, there are still many problems.

Therefore, the thesis has systematized the basic theories about human remuneration, analyzes and assesses the status of human remuneration work at Cicilia hotel & spa Nha Trang and Champa Island hotel. The author has reviewed the statistics of the three years from 2017 to 2019 as well as surveys with questionnaires, interviews with the administrator as the basis for the analysis and comments. Since then finding limitations in the work of human remuneration, propose some solutions to improve the work of human remuneration in two hotels in particular and 4-star hotels in general in Nha Trang to improve the efficiency of human resource management and the business efficiency of these hotels.

11. Practical applicability:

To help managers and hotel enterprises with orientations in human resource remuneration in order to attract and retain long-term employees to associate with the enterprises; The topic is also a reference source for hotel business enterprises in Vietnam.

12. Further research directions, if any: No

13. Thesis-related publications: No