TTLV: Applying ISO 9001: 2008 process in human resource training at the Training and Development Center under the General Department of Population and Family Planning, Ministry of Health

1. Student's full name: Le Huyen Trang 2. Gender: Female

3. Date of birth: September 16, 1987

4. Place of birth: Vinh Loc town, Chiem Hoa district, Tuyen Quang province

5. Student recognition decision No. 3379/2017/QD-XHNV dated December 19, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in training process: Change of topic name in December 2019

7. Thesis topic: Applying ISO 9001: 2008 process in human resource training at the Training and Development Center under the General Department of Population and Family Planning, Ministry of Health.

8. Major: Management Science Code: 17035239

9. Scientific advisor: Dr. Trinh Ngoc Thach

Currently working at: Faculty of Management Science, University of Social Sciences and Humanities, VNU.

10. Summary of thesis results:

The thesis achieved the following results:

- The topic is based on the theoretical system of content, philosophy, and principles of quality management system standards (ISO 9001:2008) and has provided analysis and evaluation in a real case. Specifically, this is an evaluation of the application of the process of building and organizing training and fostering classes at the Center for Training and Fostering of Cadres, under the General Department of Population and Family Planning.

- The topic has analyzed the benefits of applying quality system standards (ISO) to units/organizations. Analyzed the application in a unit facing a crisis in training quality, which has gradually overcome difficulties and regained its position and standing.

- From the assessment and survey of the actual application, the strengths, weaknesses and limitations of the unit/organization conducting the research were assessed. The name of the facility made recommendations to help the unit/organization further improve and apply the process more effectively in operation and development.

11. Practical application:

12. Further research directions: none

13. Published works related to the thesis: none

INFORMATION ON MASTER'S THESIS

1. Full name: Le Huyen Trang 2. Sex: Female

3. Date of birth: September 16, 1987 4. Place of birth: Tuyen Quang province

5. Admission decision number: 3379/2017/QD-XHNV dated December 19, 2017

6. Changes in academic process: change topic name date 12/2019

7. Official thesis title: Applying ISO 9001: 2008 process in human resource training at Training and retraining centers under the Directorate of Population Family Planning, Ministry of Health.

8. Major: Management Science9. Code: 17035239

9. Supervisors: Dr Trinh Ngoc Thach

Address: Faculty of Management Science, University of Social Sciences and Humanities, Hanoi National University

10. Summary of the findings of the thesis:

- The topic is based on the theoretical system of content, philosophy, principles of quality management system standards (ISO 9001: 2008) that has given the calculations and assessments in a practical case. specifically, this is an assessment of the application of the process of building and organizing training and retraining classes at the Center for Population Training of the Directorate of Population Family Planning.

- The thesis has analyzed the benefits of applying quality system standards (ISO) to the organization/organization. Analyze the application in a unit that is in crisis of training quality step by step, gradually overcome difficulties and regain its position and foothold

- From the evaluation, the practical survey has applied to assess the strengths, limitations and limitations of the research unit / organization. The name of the facility has made recommendations for the unit / organization to further improve, apply more effectively the process of operation and development. The researcher has evaluated the strengths, dangers and limitations of the research unit / organization. The name of the establishment has made recommendations for the unit / organization to further improve, apply more effectively the process of operation and development.

11. Practical applicability, if any:

12. Further research directions, if any: No

13. Thesis-related publications: No