Thesis information: “Communication behavior with traffic participants by traffic police officers of Traffic Police Team No. 2 in Hanoi City” by graduate student Mai Thi Huong, majoring in Psychology.1. Student's Full Name: Mai Thi Huong 2. Gender: Female 3. Date of Birth: October 26, 1984 4. Place of Birth: Nga Son – Thanh Hoa 5. Decision No. 1355/QD/XHNV-KH&SDH dated October 24, 2008, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Changes during the training process: None 7. Thesis Title: Communication Behavior of Traffic Police Officers of Traffic Police Team No. 2 in Hanoi City with Traffic Participants. 8. Specialization: Psychology; Code: 60 31 80 9. Scientific Advisor: Prof. Dr. Pham Thanh Nghi - Institute of Psychology 10. Summary of Thesis Results: Traffic police are a force that regularly interacts with the public and with the negative aspects of society. Therefore, the communication and conduct of the police force while on duty has a significant impact on building the image of the People's Police "Serving the People." To achieve good communication with traffic participants, traffic police officers must have a full understanding of the regulations, etiquette, and standard conduct of the People's Police. In particular, they must cultivate basic communication skills to apply them effectively when interacting with traffic participants. This thesis contributes to clarifying the consistency between internal perception and external behavior through the level of application of communication skills by traffic police officers of Traffic Police Team No. 2 in their interactions with traffic participants. The thesis assesses the current state of communication behavior of traffic police officers with traffic participants during the performance of their duties as generally quite good. This thesis identifies factors influencing the communication behavior of traffic police officers during interactions with road users, and proposes solutions to improve their communication skills, leading to more effective communication. 11. Practical Application: This thesis provides the General Department of Force Building – Ministry of Public Security, the Hanoi Traffic Police Department, and Traffic Police Team No. 2 in Hanoi with a basis and arguments to guide the training and improvement of communication skills for police officers, contributing to better communication and enhancing the image of police officers today. The thesis can be used as a reference, learning, and teaching material. 12. Future research directions: With the research methodology and approach of this thesis, focusing on the area under the responsibility of the officers and soldiers of Traffic Police Team No. 2, it is possible to apply this to research the issue of communication behavior with traffic participants throughout Hanoi City.
INFORMATION ON MASTER'S THESIS
1. Full name : MAI THI HUONG 2. Sex: Female 3. Date of birth: October 26th 1984 4. Place of birth: NGA SON - THANH HOA 5. Admission decision number: 1355/QD/XHNV-KH&SĐH, Dated: October 24th 2008 6. Changes in academic process: None 7. Official thesis title: The behaviors in communication of policemen in Transportation Police Group 2 with commuters in the entire Hanoi. 8. Major: Psychology 9. Code: 60.31.80 10. Supervisors: Prof.Dr PHAM THANH NGHI – Institute of Pchychology 11. Summary of the findings of the thesis: Traffic policemen are in regular contact with people and negative sides of the society. Therefore, their behavior and comportment during officiating have a huge effect on setting up the image of People's Policemen who are "serving people". To well behave with people involved in daily traffics, traffic policemen must be fully conscious of the rules, morality, and standards applied for the People's Policemen. And especially to train the basic skills to use them at the best level when communicating with people in traffic. The thesis points out the coherence between personal perception and action using the analysis of the ability to apply communication skills of policemen in Transportation Police Group No. 2 in their communication with transportation participants. The research acknowledges that the partial communication of transportation police with road participants in their duties is quite good. Further, it finds out the impact factors that influence communication action of the transportation policemen in their interaction with road participants as well as provides solutions to enhance their communication skills in order to improve the quality of communication activities. 12. Practical Application: To provide the General Department of Construction, The Ministry of Public Security, the Hanoi Transportation Police Department, and the Transportation Police Group No. 2 knowledge and justifications to direct the improvement of communication skills for the people's police officers and staff that they can have good communication behaviors contribute to the improvement of the contemporary people's policemen. This thesis can also be used as document for references, teaching, and studying 13. Future research direction: In applying the same research methodology, further study to research communication behaviors of transportation police with road participants in the entire Hanoi can be conducted. 14. Thesis-related publications: None
