Information on the thesis "Applying the Vietnam Tourism Occupational Skills Standards (VTOS) in the training and operational activities of tour guides at Saigontourist Hanoi Travel Company" by graduate student Duong Hong Hanh, majoring in Tourism Studies.1. Student's Full Name: Duong Hong Hanh 2. Gender: Female 3. Date of Birth: November 17, 1985 4. Place of Birth: Nam Dinh 5. Decision No. 3810/2007/QD-XHNV-KH&SDH, dated October 10, 2007, issued by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Changes during the training process: 7. Thesis Title: Applying the Vietnam Tourism Occupational Skills Standards (VTOS) in the training and operational activities of tour guides at Saigontourist Hanoi Travel Company. 8. Major: Tourism Studies 9. Scientific Advisor: Assoc. Prof., Dr. Vu Duc Minh 10. Summary of thesis results: The quality of tourism products largely depends on the quality of the workforce directly working in the industry, and for tourism companies, a crucial component is the team of tour guides. Besides the knowledge learned in school and practical knowledge gained during work at the company, tour guides need to be trained to the standards of knowledge and professional skills according to the Vietnam Tourism Occupational Skills Standard (VTOS) - the tour guide profession. Saigontourist Travel Service Company (STS) has conducted training for its tour guides according to the Vietnam Tourism Occupational Skills Standard, and training activities are also being implemented well at its branches, especially at Saigontourist Hanoi Travel Company (STH). Saigontourist Hanoi Travel Company is officially managed and operated by Saigontourist Travel Service Company as a branch of the company. Although they are two independent companies, the training of tour guides is standardized in its implementation and deployment. Trainers from the parent company regularly organize training at the branches. Based on this, the study assesses the current state of applying the Vietnam Tourism Occupational Skills Standards (VTOS) in the training and operational activities of tour guides, and proposes solutions and recommendations to improve and enhance the quality of the company's tour guide workforce. 11. Practical application potential: The study is a useful reference document for businesses in incorporating the Vietnam Tourism Occupational Skills Standards (VTOS) into training and operational activities, standardizing human resources, and improving the quality of tour guides. 12. Further research directions: None. 13. Published works related to the thesis: None.
INFORMATION ON MASTER'S THESIS
1. Student name: Duong Hong Hanh 2. Gender: Female 3. Date of birth: 17th November 1985 4. Place of birth: Nam Dinh 5. Number of student recognition decision: 3810/2007/QD-XHNV-KH&SĐH, 10th October 2007 approved by the Principal of University of Social Sciences and Humanities, Vietnam National University, Hanoi 6. Changes in the training courses: 7. Name of master thesis: Applying the Vocational Training Opportunities Scheme (VTOS) of Vietnam in the training and the professional work of tourist guides in the Saigontourist – Hanoi Travel Co. 8. Major: Tourism; Code number:…………………….. 9. Instructor: Prof. PhD. Vu Duc Minh 10. Summary of the thesis: The quality of tourism services is greatly dependent on the quality of the staff serving directly in tourism. specifically, in the travel agencies, the most important factor is the tourist guides. In addition to the educational knowledge from the colleges and the practical knowledge from liasoning with customers while working for the travel agencies, the tourist guides should be properly trained about the knowledge and skills of a professional tourist guide based on the Vocational Training Opportunites Schemes (VTOS) of Vietnam. Saigontourist Travel Tourist Co. (STS) are carrying out effectively the training courses for its tourist guides based on the VTOS not only in the main office but also in its branches, particularly the branch in Hanoi namely Saigontourist – Hanoi Travel Co. (STH). STH is officially taken up and managed by the STS and recently operated as a branch of STS. Training courses have been continuously implemented in the main office as well as in the branches. The trainer from the main office usually organizes the training courses in the branches. Consequently, the thesis focuses on assessing the application of VTOS of Vietnam in the training and the professional work of the tourist guides of Saigontourist – Hanoi Travel Co. in order to give the solutions and the recommendations to improve and upgrade the quality of tourist guides of the company. 11. The considerations of the thesis: The thesis is a helpful reference for the travel agencies that are supposed to apply the VTOS of Vietnam in the training and the professional work aiming at standardizing the human resources and enhancing the quality of their tourist guides. 12. The research orientation: None 13. The acclaimed theses in relevance: None
