Thesis information "Applying Vietnam Tourism Occupational Skills Standards (VTOS) in training and operational activities of tour guides at Saigontourist Hanoi Travel Company" by HVCH Duong Hong Hanh, majoring in Tourism Studies.1. Full name of student: Duong Hong Hanh 2. Gender: Female 3. Date of birth: November 17, 1985. 4. Place of birth: Nam Dinh. 5. Decision to recognize student No.: 3810/2007/QD-XHNV-KH&SDH, dated October 10, 2007 by the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Changes in the training process: 7. Thesis topic: Applying Vietnam Tourism Occupational Skills Standards (VTOS) in training and professional activities of tour guides at Saigontourist Hanoi Travel Company. 8. Major: Tourism Studies 9. Scientific supervisor: Associate Professor, PhD. Vu Duc Minh 10. Summary of the thesis results: The quality of tourism products depends largely on the quality of the workforce working directly in the industry, in which for tourism companies, an important part is the team of tour guides. In addition to the knowledge learned at school, the practical knowledge during the working process at the enterprise, the team of tour guides must be trained in standard knowledge and professional skills according to the Vietnam Tourism Professional Skills Standards (VTOS) - the tour guide profession. Saigontourist Travel Service Company (STS) is the company that has conducted training for tour guides according to the Vietnam Tourism Professional Skills Standards, and at the company's branches, training activities are also being implemented well, especially at Saigontourist Hanoi Travel Company (STH). Saigontourist Hanoi Travel Company is officially managed and operated by Saigontourist Travel Service Company, operating as a branch of the company. Although they are two independent companies, the training activities for tour guides are unified in implementation and implementation. Trainers of the parent company regularly organize training at branches. On that basis, the topic evaluates the current status of applying Vietnam tourism vocational skills standards VTOS in training and operations of tour guides, and proposes solutions and recommendations to improve and enhance the quality of the company's tour guide team. 11. Practical applicability: The topic is a useful reference for businesses in applying Vietnam tourism vocational skills standards VTOS in training and operations, standardizing human resources, and improving the quality of tour guides. 12. Further research directions: None 13. Published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Student name: Duong Hong Hanh 2. Gender: Female 3. Date of birth: 17th November 1985 4. Place of birth: Nam Dinh 5. Number of student recognition decision: 3810/2007/QD-XHNV-KH&SĐH, 10th October 2007 approved by the Principal of University of Social Sciences and Humanities, Vietnam National University, Hanoi 6. Changes in the training courses: 7. Name of master thesis: Applying the Vocational Training Opportunities Scheme (VTOS) of Vietnam in the training and the professional work of tourist guides in the Saigontourist – Hanoi Travel Co. 8. Major: Tourism; Code number:…………………….. 9. Instructor: Prof. PhD. Vu Duc Minh 10. Summary of the thesis: The quality of tourism services is greatly dependent on the quality of the staff serving directly in tourism. specifically, in the travel agencies, the most important factor is the tourist guides. In addition to the educational knowledge from the colleges and the practical knowledge from liasoning with customers while working for the travel agencies, the tourist guides should be properly trained about the knowledge and skills of a professional tourist guide based on the Vocational Training Opportunites Schemes (VTOS) of Vietnam. Saigontourist Travel Tourist Co. (STS) are carrying out effectively the training courses for its tourist guides based on the VTOS not only in the main office but also in its branches, particularly the branch in Hanoi namely Saigontourist – Hanoi Travel Co. (STH). STH is officially taken up and managed by the STS and recently operated as a branch of STS. Training courses have been continuously implemented in the main office as well as in the branches. The trainer from the main office usually organizes the training courses in the branches. Consequently, the thesis focuses on assessing the application of VTOS of Vietnam in the training and the professional work of the tourist guides of Saigontourist – Hanoi Travel Co. in order to give the solutions and the recommendations to improve and upgrade the quality of tourist guides of the company. 11. The considerations of the thesis: The thesis is a helpful reference for the travel agencies that are supposed to apply the VTOS of Vietnam in the training and the professional work aiming at standardizing the human resources and enhancing the quality of their tourist guides. 12. The research orientation: None 13. The acclaimed theses in relevance: None
