Thesis information "Communication situation solving skills of district-level managers" by HVCH Nguyen Thi Ung, majoring in Psychology.1. Full name of student: Nguyen Thi Ung 2. Gender: Female 3. Date of birth: November 12, 1979 4. Place of birth: Quang Luu commune, Quang Xuong district, Thanh Hoa province 5. Decision to recognize student No.: 1883 QD-XHNV-SDH dated October 21, 2010 by the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi 6. Changes in the training process: 7. Thesis topic name: Communication situation solving skills of district-level managers 8. Major: Psychology; Code: 603180. 9. Scientific supervisor: Prof. Dr. Nguyen Quang Uan - Hanoi University of Education 1 10. Summary of the thesis results: Based on the research results of the topic "Communication situation solving skills of district-level managers", we draw some conclusions as follows: 1- Conclusion on theoretical research: - Communication of managers: is professional communication, in which managers mobilize all their qualities and abilities to establish human-to-human relationships in management, in order to influence the managed object, helping management activities to be effective. - Communication situations of managers are: all the events, phenomena, unexpected events, paradoxes arising in management activities that require managers to think, search, use new means, methods, new ways to explain and solve them optimally. - Communication situation resolution skills of district-level managers: Is the effective implementation of communication situation resolution actions that occur when communicating in the management activities of district-level managers, on the basis of applying existing knowledge and experience to act appropriately in specific conditions. Communication situation resolution skills of district-level managers are expressed through 5 steps: Step 1: Recognize the problem, identify the conflicts that need to be resolved. Step 2: Mobilize knowledge about management experience related to management. Step 3: Propose solutions to the situation. Step 4: Choose the solution that you think is appropriate. Step 5: Evaluate and learn from experience in how to resolve the situation. And 5 groups of skills make up the communication situation resolution skills of district-level managers. - Skill group 1: Skills to perceive problems that arise from conflicts - Skill group 2: Mobilizing knowledge and experience related to problem solving - Skill group 3: Solution options - Skill group 4: Deciding on options to solve the situation - Skill group 5: Evaluating and drawing lessons on how to solve the situation 2- Conclusion on the current situation research: Based on the high awareness of the meaning of communication situations, managers believe that in order to perform well the skills of solving communication situations, it is necessary to clearly demonstrate the following abilities: General knowledge; knowledge, management experience; thinking ability in problem solving; democratic and scientific management style and ability and mastery of management principles. The basic factors belonging to the objective and subjective sides have a great influence on the skills of solving communication situations of managers such as: Knowledge and life experience, management experience; Training level; Management seniority; Age; Thinking ability; Capacity of managers; Information factors; Time pressure and relationships; Cultural and social characteristics of the locality; Characteristics of the collective agency and related departments. To effectively train the skills of solving communication situations of district-level managers, it is necessary to implement a number of measures: Raising awareness of managers about the meaning and importance of solving communication situations in management; Strengthening measures to foster knowledge about skills to solve communication situations for district-level managers; Training skills to solve communication situations for district-level managers; Organizing experience exchanges, fostering skills to solve communication situations of managers through forums, seminars, training sessions...
INFORMATION ON MASTER'S THESIS
1. Full name : Nguyen Thi Ung 2. Sex: Female 3. Date of birth: November 12, 1979 4. Place of birth: Thanh Hoa 5. Admission decision number: 1883 QĐ-XHNV-SĐH Dated October 21, 2010 6. Changes in academic process: 7. Official thesis title: "Skill solving situations of district managers" 8. Major: Psychology 9. Code: 603180 10. Supervisors: Professor. Phd Nguyen Quang Uan-Hanoi University of Education 1 11. Summary of the findings of the thesis: On the basis of the research results of the project "Solving situations of district managers", we draw some conclusions as follows: 1- Conclusions on the theoretical studies: - Communication of management staff: professional communication, which managed to mobilize all of these qualities, his capacity to establish human relationships with people in management, in order to work the object to be managed, allowing management activities results. - Case management staff communication is: all things, phenomena, unexpected events, and the paradoxes that arise in operations management requires managers to think, search, use of media, new methods, new ways to explain and resolve them in an optimal way. Solving skills situations of the district managers are: the implementation of the results of actions resolve situations occur when communication in the management of district managers, based on applying the knowledge and experience to act in accordance with the specific conditions. Solving skills situations of district managers expressed through five steps: Step 1: Recognize the issue, identify inconsistencies that need to be resolved. Step 2: Mobilizing management knowledge experience related to the management Step 3: Determining the settlement of the situation Step 4: Choose the deal that they deem appropriate reason Step 5: Evaluation and Lessons learned on how to resolve the situation. Skill group and five structural components should be solving skills situations of management skills GQTHGT staff of district CBQL. - Group 1 skills: cognitive skills problems in conflict - Group skills 2: Mobilizing understanding and experience related to the problem - Group 3 skills: the settlement - Group skills 4: Decision select options to resolve the situation - Group 5 skills: Assessment and Lessons learned on how to resolve the situation 2 Conclusions about the research the situation: On the basis of awareness of the significance of these situations, managers believe that to make good skills solve situations have demonstrated the ability to: Capital common understanding; knowledgemanagement experience; thinking ability in solving problems; management style democracy, science, and the ability and understanding of the principles of management. The basic elements of the objective and subjective side effects are many skills to resolve situations of personnel management such as: capital of knowledge and experience, management experience; training qualifications create; Seniority management; age; age; ability to think; capacity of management staff; information element; Pressure of time and relationships; socio-cultural characteristics of the local ; Characteristics of collective agency and related parts. For solving skills training situations of district managers to be effective, it is necessary to make a number of measures including: Raising awareness of managers about the meaning and importance of the solving situations in management; strengthen measures to foster knowledge about solving skills situations for district managers; Hone your skills solving situations for staff district-level administrators; organize exchange of experience, skill resolve situations of management staff through forums, conferences, training ...
