MASTER'S THESIS INFORMATION
1. Student's full name:Lai Cam Chieu2. Gender: Female
3. Date of birth: January 14, 1984
4. Place of birth: Nha Trang - Khanh Hoa
5. Decision on recognition of students No. 2799/2012/QD-XHNV-SDH dated December 28, 2012 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in training process: No
7. Thesis topic name: Research on service quality of hot spring resorts in Nha Trang. Case study of I-resort Hot Spring Resort.
8. Major: Tourism; Code:……………………..
9. Scientific instructor:Assoc. Prof. Dr. Tran Thi Minh Hoa– University of Social Sciences and Humanities – Vietnam National University, Hanoi.
10. Summary of thesis results:
The thesis studies the theoretical and practical basis of the quality of services provided to tourists. From there, the thesis identifies the main factors affecting customer satisfaction at hot spring tourist areas, which is an important basis for studying solutions to improve the quality of services provided to tourists by these tourist businesses in Nha Trang.
Through field surveys, surveying tourists' opinions as well as discussing with management staff, the thesis has synthesized qualitative and quantitative information, describing the actual status of operations and evaluating the quality of services provided to tourists of hot spring resorts in Nha Trang.
The thesis proposes solutions to improve the service quality of hot spring tourist areas in Nha Trang, and at the same time makes recommendations suitable to the current situation of operations and development orientation of businesses as well as the local tourism industry.
11. Practical application:
The research results, solutions and recommendations of the thesis can help hot spring tourist areas in Nha Trang strengthen solutions to improve the quality of services provided to tourists and perfect the service quality management of their businesses.
The thesis can be a useful reference for tourism students, tourism managers as well as those interested in tourism service quality management.
In addition, the thesis can be the basis for further research on similar topics at different levels and scales of research.
12. Further research directions:
The topic can be developed in the direction of evaluating the service quality of the specific field of operation of hot spring tourist areas in Nha Trang, thereby building a set of evaluation criteria and determining the level of influence of each factor on the service quality in this field.
The study of service quality provided to tourists can be applied to other types of tourism businesses such as hotels, restaurants, travel companies, entertainment areas, etc. throughout Nha Trang city and Khanh Hoa province.
13. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name:Lai Cam Chieu2. Sex: Female
3. Date of birth: January 14, 1984 4. Place of birth: Nha Trang – Khanh Hoa
5. Admission decision number: 2799/2012/QD-XHNV-SDH Dated: December 28, 2012
6. Changes in academic process: No
7. Official thesis title:Research on the service quality of hot mineral spring resorts in Nha Trang. Case study I-resort hot mineral spring.
8. Major: Tourism 9. Code:
10. Supervisors:Associate professor, Ph.D. Tran Thi Minh Hoa– Vietnam National University – University of Social Sciences and Humanities.
11. Summary of the findings of the thesis:
The thesis has studied rationales and practicalites of providing quality service to tourists whereby it identifies the key factors affecting guest's satisfaction in the hot mineral spring resorts, as an important basis for the study of solutions to improve providing service quality to tourists of tourism businesses in Nha Trang.
Through carrying out field research, collecting tourists' opinions and interviewing managers at these resorts, the thesis analyzed qualitative and quantitative information, described actual operational status and assessed the service quality offered to tourists at the hot mineral spring resorts in Nha Trang.
This thesis proposed some solutions to improve the service quality of the hot mineral spring resorts in Nha Trang and made recommendations to the operational situation and development orientation of these enterprises as well as the local tourism industry.
12. Practical applicability:
Research results, solutions and recommendations of this thesis can assist the hot mineral spring resorts in Nha Trang in intensifying solutions to improve the service quality for tourists and perfecting the management of service quality for their enterprises.
The thesis may be a useful reference material for tourism students and managers as well as those interested in the management of the quality of tourism services.
In addition, the thesis can be the basis for further researches on the similar topics at the levels and scales of different research
13. Further research directions:
The topic can be developed towards evaluating the service quality in one specific field at the hot mineral spring resorts in Nha Trang, thereby, establishing evaluation criteria and determining the impact level of each factor on service quality in this field.
It can be applied to study service quality providing for tourists in the other types of tourism businesses in Nha Trang city and Khanh Hoa province, such as: hotels, restaurants, tour companies, amusement parks, …
14. Thesis-related publications:
Newer news
Older news
