TTLV: Applying the service unit salary payment method for the customer care staff position at Hoa Sao Group

MASTER'S THESIS INFORMATION

1. Student's full name:Le Van Truong                           

2. Gender: Male

3. Date of birth: June 25, 1989

4. Place of birth: Vinh Phuc

5. Student recognition decision No. 1503/QD-XHNV-SDH dated August 6, 2012 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: No

7. Thesis topic name:Applying the service unit salary payment method for customer care staff position at Hoa Sao Group

8. Major: Management Science Code: Pilot training

9. Scientific instructor:Dr. Vu Hong Phong- University of Social Work

10. Summary of thesis results:

-In theory:

The thesis systematizes theories about wages and forms of salary payment in enterprises; Develops new theoretical issues about the form of salary payment according to service units such as: Definition, conditions of application, formula for salary payment according to service units, other works related to salary payment; Develops and clarifies concepts and characteristics of labor in the customer care service industry.

- In practice:

Analyze the characteristics of production, business, human resources and organizational structure at Hoa Sao Group.

Analyze and evaluate the current situation of applying salary payment methods for customer service staff positions.

Propose recommendations on applying the service unit salary payment method for customer care staff positions at Hoa Sao Group and units with similar characteristics.

11. Practical application: (if any)

Salary payment can be applied in the field of consulting and customer care in the customer service industry.

12. Further research directions: (if any)

Current status of customer service industry in Vietnam

13. Published works related to the thesis:

INFORMATION ON MASTER'S THESIS

1. Full name: Le Van Truong 2. Gender: Male

3. Date of birth: June 25, 1989 4. Place of birth: Vinh Phuc Province

5. Decision of admission No.: 1503/QD-XHNV-SDH dated August 6, 2012 by Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in academic process: No

7. Official thesis title: Applying the form of payment according to the service unit to the customer care position at Hoa Sao Group.

8. Major: Management Science 9. Code: Pilot training

10. Supervisor: Dr. Vu Hong Phong, University of Labor and Social Affairs

11. Summary of the research of the thesis:

-In theory:

The thesis systematizes theories on salary and the form of payment in enterprises deeply; builds issues discussed on the form of payment according to the service unit such as: definition, application conditions, the format according to the service unit and other activities related to the payment; develop and clarify the concept and characteristics of employees in the customer care service branch.

-In practice:

To analyze characteristics of production and business, personnel, organizational structure at Hoa Sao Group.

To analyze and evaluate the real situation of the application of the form of payment to customer care position.

To propose recommendations on the application of the form of payment according to the service unit to the customer care position at Hoa Sao Group and other units being of similar characteristics.

12. Practical applicability, if any:

The form of payment may be applied to the consultancy and customer care field of the customer service branch.

12. Further research directions, if any:

The real situation of the customer care branch in Vietnam today.

13. Thesis-related publications:

(List them in chronological order, if any)