TTLV: Applying a service-based salary system for customer service positions at Hoa Sao Group.

INFORMATION ABOUT THE MASTER'S THESIS

1. Student's full name:Le Van Truong                           

2. Gender: Male

3. Date of birth: June 25, 1989

4. Place of birth: Vinh Phuc

5. Decision No. 1503/QD-XHNV-SDH dated August 6, 2012, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.

6. Changes in the training process: None

7. Thesis title:Applying a service-based compensation system to customer service positions at Hoa Sao Group.

8. Major: Management Science Code: Pilot Training Program

9. Scientific supervisor:Dr. Vu Hong Phong- University of Labour and Social Affairs

10. Summary of the thesis results:

ButIn theory:

This thesis systematizes the theories of wages and forms of wage payment in enterprises; develops new theoretical issues regarding the form of wage payment based on service units, such as: definition, application conditions, formula for wage payment based on service units, and other related tasks; and develops and clarifies the concepts and characteristics of labor in the customer service industry.

- In practical terms:

Analyze the characteristics of production, business operations, human resources, and organizational structure at Hoa Sao Group.

Analyze and evaluate the current situation regarding the application of various compensation methods for customer service positions.

Propose recommendations for applying a service-based compensation system to customer service positions at Hoa Sao Group and other similar organizations.

11. Practical applications: (if any)

This form of compensation may be applicable in the consulting and customer care field within the customer service industry.

12. Future research directions: (if any)

The current state of the customer service industry in Vietnam.

13. Published works related to the thesis:

INFORMATION ON MASTER'S THESIS

1. Full name: Le Van Truong 2. Gender: Male

3. Date of birth: June 25, 1989 4. Place of birth: Vinh Phuc Province

5. Decision of admission No.: 1503/QD-XHNV-SDH dated August 6, 2012 by Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in academic process: No

7. Official thesis title: Applying the form of payment according to the service unit to the customer care position at Hoa Sao Group.

8. Major: Management Science 9. Code: Pilot training

10. Supervisor: Dr. Vu Hong Phong, University of Labor and Social Affairs

11. Summary of the research of the thesis:

ButIn theory:

The thesis systematizes theories on salary and the form of payment in enterprises deeply; builds issues discussed on the form of payment according to the service unit such as: definition, application conditions, the format according to the service unit and other activities related to the payment; develop and clarify the concept and characteristics of employees in the customer care service branch.

ButIn practice:

To analyze characteristics of production and business, personnel, organizational structure at Hoa Sao Group.

To analyze and evaluate the real situation of the application of the form of payment to customer care position.

To propose recommendations on the application of the form of payment according to the service unit to the customer care position at Hoa Sao Group and other units being of similar characteristics.

12. Practical applicability, if any:

The form of payment may be applied to the consultancy and customer care field of the customer service branch.

12. Further research directions, if any:

The real situation of the customer care branch in Vietnam today.

13. Thesis-related publications:

(List them in chronological order, if any)