Information on the thesis "Policies to support technological innovation to improve the effectiveness of the Quality Management System in hospitals - A case study of applying the Quality Management System at Bach Mai Hospital" by graduate student Vu Hong Dan, majoring in Science and Technology Policy.1. Student's Full Name: Vu Hong Dan 2. Gender: Female 3. Date of Birth: January 19, 1976 4. Place of Birth: Thai Nguyen City 5. Decision No. 1537/QD-XHNV-KH&SDH, dated October 16, 2009, issued by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Changes during the training process: None 7. Thesis Title: “Policies to support technological innovation to improve the effectiveness of the Quality Management System in hospitals – A case study of applying the Quality Management System at Bach Mai Hospital”. 8. Specialization: Science and Technology Policy; Code: 603470 9. Scientific Advisor: Dr. Tran Ngoc Ca, Chief of Office of the National Council for Science and Technology Policy. 10. Summary of thesis results: Based on an analysis of the current state of government support policies for encouraging technological innovation in management and the application of quality management systems (QMS) in state administrative agencies in general and public hospitals in particular, with a specific study at Bach Mai Hospital, the thesis has analyzed the shortcomings and limitations of current policies and proposed policies to support technological innovation to improve the effectiveness of applying QMS in hospitals. Specifically, the main results are as follows: Proposed policies and recommendations for three levels: government level, Ministry of Health level, and hospital level, specifically for Bach Mai Hospital. For the government: To regulate the titles, ranks, and specific skill and knowledge requirements for personnel in the field of quality management, thereby officially recognizing quality management as a professional occupation like any other professional occupation required in an organization. For the Ministry of Health: To develop and issue a circular guiding quality management in hospitals, especially public hospitals, clarifying the following main contents: Principles of organizing and implementing quality management; Tasks of hospital quality management; Determining the conditions for ensuring the maintenance and improvement of quality management activities. For Bach Mai Hospital: To develop and apply several policies including: Financial policy; Organizational policy; Human resources policy; Training policy; Performance evaluation and reward policy. Practical application: Several policies were implemented by Bach Mai Hospital in 2011; The Ministry of Health is conducting research and developing guidelines for quality management in hospitals. Further research directions include: evaluating the results of policy implementation and analyzing the impact of policies to propose new policies or improvements to existing ones, encouraging hospitals to boldly innovate technology, including management technology, by applying advanced quality management systems to improve the quality of healthcare services. 13. Published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: Vu Hong Dan 2. Sex: Female 3. Date of birth: January 19, 1976 4. Place of birth: Thai Nguyen city 5. Admission decision number: 1537/QD-XHNV-KH&SĐH, Dated: October 16, 2009 6. Changes in academic process: None 7. Official thesis title: Policy supporting innovation technology for enhancing the effectiveness of quality management system in hospital (Case study for Quality management system in Bach Mai Hospital) 8. Major: Science and Technology Policy 9. Code: 603470 10. Supervisors: Dr. Tran Ngoc Ca, Director of Secretariat, National Council for S&T Policy (NCSTP), Assistant to the S&T Minister, Deputy Director, National Institute for S&T Policy and Strategic Studies (NISTPASS). 11. Summary of the findings of the thesis: Based on analysis of the existing policies related to government supporting to managerial technology innovation and current situation of implementation of quality management system in public sector in general and in public hospitals, especially in Bach Mai hospital in particular, the thesis drew up the limitations of existing policies and proposed policy supporting technology innovation for enhancing the effectiveness of quality management system in hospitals. Following are some main outcomes in term of policy: Policy suggested to be issued by 3 managerial levels ranging from government, ministry of health and hospital (Bach Mai Hospital). For Government level: a decree regulating titles, codes for public service in quality management, qualification, education for each title, code. By doing this, quality management will be recognized as a professional equally to all other professionals within an organization. For Ministry of Health: a circular guiding quality management activities in hospitals, especially in public hospitals focusing on the following main items: Organizational principles in implementation of quality management activities Tasks related to quality management in hospital Determinants for maintaining and improving quality management activities For Bach Mai Hospital: some policies in detal are developed such as: Financial policy Organizational policy Personnel policy Training policy Policy on performance evaluation and reward 12. Practical applicability, if any: Some related policies or activities were implemented by Bach Mai hospital in 2011; Ministry of Health has been studying and drafting documents to guide on quality management activities in hospitals. 13. Further research directions, if any: Impact assessments of newly implemented policies will be conducted to revise the old policies or develop the new ones so that the managerial technology innovation will be encouraged further in hospitals. 14. Thesis-related publications: None
