TTLV: Completing the criteria framework for evaluating office administration activities at the People's Council and People's Committee offices at the district level (through a survey at the People's Council and People's Committee Office of Ba Vi district)

MASTER'S THESIS INFORMATION

1. Student's full name: NGO THI HUYEN TRANG 2. Gender: Female

3. Date of birth: October 16, 1998

4. Place of birth: Phu Chau, Ba Vi, Hanoi

5. Student recognition decision No. 5626/QD-XHNV dated December 29, 2023 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: no

7. Thesis topic name: "Completing the criteria framework for evaluating office administration activities at the People's Council and People's Committee offices at the district level (through a survey at the People's Council and People's Committee Office of Ba Vi district)".

8. Major: Office Administration Topic code: 8340406

9. Instructor: Dr. Pham Thi Dieu Linh

10. Summary of the results of the thesis

Chapter 1.Scientific basis for completing the criteria framework for evaluating office administration activities at the Office of the People's Council and People's Committee at the district level

In Chapter 1, the author presentedBasic concepts and criteria framework for evaluating office administration activities (expected). This chapter is the theoretical and practical foundation, creating the premise for analyzing and evaluating the current status of office administration activities at the Office of the People's Council and People's Committee of Ba Vi district. At the same time, these results will be the basis for proposing solutions to improve the criteria for evaluating office administration activities at the Office of the People's Council and People's Committee of Ba Vi district.

Chapter 2.Current status of office administration activities at the Office of People's Council and People's Committee of Ba Vi district, Hanoi city

In Chapter 2, the author provided an overview of the unit's operating mechanism and management work, thereby showing that the Office of the People's Council and People's Committee of Ba Vi district has achieved positive changes in the transition from traditional office work to modern office management. However, the results of the practical survey also pointed out a number of limitations that need to be considered and overcome. On that basis, the thesis affirmed the necessity of perfecting the criteria framework for evaluating office management activities, aiming to build a comprehensive assessment tool, suitable for the characteristics of the Office of the People's Council and People's Committee at the district level in general and Ba Vi district in particular, and at the same time serving as a basis for proposing solutions to improve the unit's operational efficiency.

Chapter 3.Solutions to complete the criteria framework for evaluating office administration activities at the Office of the People's Council and People's Committee at the district level

In Chapter 3, the author proposed specific solutions to improve the Criteria Framework for evaluating office administration activities at the Office of the People's Council and People's Committee at the district level. The proposals focus on adjusting the criteria, building a scoring scale, evaluation methods and implementation guidelines. At the same time, the thesis identified three groups of essential conditions including human resources, policy mechanisms and technology as key factors to ensure effectiveness in the application process. The solutions are built on a practical basis, aiming to improve administrative efficiency, quality of public service implementation and people's satisfaction.

11. Practical applicability

The research results of the thesis are useful reference documents for local administrative agencies in building and operating the office quality assessment system. The criteria framework and proposed solutions can support leaders in monitoring, operating, and improving public service processes, thereby improving work efficiency and satisfaction of organizations, people and businesses.

12. Further research directions:

Completing the criteria framework for evaluating office administration activities at the People's Council and People's Committee Offices at the commune level.

MASTER THESIS DETAIL

1. Student's full name: NGO THI HUYEN TRANG

2. Gender: Female

3. Date of birth: October 16, 1998

4. Birthplace: Phu Chau, Ba Vi, Hanoi

5. Student recognition decision number: 5626/QD-XHNV dated December 29, 2023 by the Rector of University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in the training process: None

7. Thesis title:“Improving the Evaluation Criteria Framework for Office Management Activities at the Office of the People's Council and People's Committee at District Level (A Case Study at the Office of the People's Council and People's Committee of Ba Vi District)”

8. Major: Office Administration . Subject code: 8340406

9. Instructor: Dr. Pham Thi Dieu Linh

10. Summary of the results of the thesis

Chapter 1. Scientific foundation for improving the evaluation criteria framework for office management activities at the Office of the People's Council and People's Committee at district level

In Chapter 1, the author presents the fundamental concepts and a proposed framework of criteria for evaluating office management activities. This chapter serves as both the theoretical and practical foundation for analyzing and assessing the current state of office management at the Office of the People's Council and the People's Committee of Ba Vi District. The findings from this chapter also provide a basis for adverse solutions to refine the evaluation criteria for office management activities at the aforementioned office.

Chapter 2. Current situation of office management activities at the Office of the People's Council and People's Committee of Ba Vi District, Hanoi

In Chapter 2, the author provides an overall picture of the operational mechanisms and management practices of the unit, thereby indicating that the Office of the People's Council and the People's Committee of Ba Vi District has made notable progress in transitioning from traditional clerical work to modern office management. However, the survey findings also reveal several limitations that require further consideration and improvement. On that basis, the thesis underscores the necessity of refining the evaluation framework for office management activities, with the aim of developing a comprehensive assessment tool that aligns with the specific characteristics of district-level government offices in general, and Ba Vi District in particular, thereby laying the groundwork for suggested solutions to enhance the operational effectiveness of the unit.

Chapter 3. Solutions for improving the evaluation criteria framework for office management activities at the Office of the People's Council and People's Committee at district level

In Chapter 3, the author proposes specific solutions aimed at refining the evaluation framework for office management activities at the Offices of the People's Council and the People's Committee at the district level. These proposals focus on revising the evaluation criteria, developing a scoring scale, establishing assessment methods, and providing implementation guidelines. At the same time, the thesis identifies three essential conditions—human resources, policy mechanisms, and technology—as key factors to ensure the effectiveness of the framework's application. The proposed solutions are grounded in practical realities and are oriented toward enhancing management efficiency, the quality of public service delivery, and citizen satisfaction.

11. Applicability in practice

The research findings serve as a valuable reference for local administrative agencies in building and operating systems for evaluating office management quality. The proposed framework and solutions can support leadership in monitoring, directing, and improving administrative procedures, thereby enhancing work performance and the satisfaction of organizations, citizens, and businesses.

12. Further research directions:

Refining the evaluation framework for office management activities at the Offices of the People's Council and the People's Committee at the communal level.