INFORMATION ABOUT THE MASTER'S THESIS
1. Student's full name: NGO THI HUYEN TRANG 2. Gender: Female
3. Date of birth: October 16, 1998
4. Place of birth: Phu Chau, Ba Vi, Hanoi
5. Decision No. 5626/QD-XHNV dated December 29, 2023, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.
6. Changes in the training process: none
7. Thesis Title: “Improving the Framework of Criteria for Evaluating Office Management Activities at the Offices of the People's Council and People's Committee at the District Level (through a survey at the Office of the People's Council and People's Committee of Ba Vi District)”.
8. Major: Office Management Thesis Code: 8340406
9. Instructor: Dr. Pham Thi Dieu Linh
10. Summary of the thesis results
Chapter 1.Scientific basis for improving the framework of criteria for evaluating office management activities at the People's Council and People's Committee offices at the district level.
In Chapter 1, the author presentedThis chapter presents the basic concepts and framework of criteria for evaluating office management activities (expected). This chapter provides the theoretical and practical foundation, laying the groundwork for analyzing and evaluating the current state of office management activities at the Office of the People's Council and People's Committee of Ba Vi District. Simultaneously, these results will serve as the basis for proposing solutions to improve the criteria for evaluating office management activities at the Office of the People's Council and People's Committee of Ba Vi District.
Chapter 2.Current state of office management at the Office of the People's Council and People's Committee of Ba Vi District, Hanoi City
Chapter 2 provides an overview of the unit's operational mechanisms and management practices, demonstrating that the Office of the People's Council and People's Committee of Ba Vi District has achieved positive changes in transitioning from traditional office work to modern office management. However, the practical survey results also point out some limitations that need to be considered and addressed. Based on this, the thesis affirms the necessity of perfecting the framework of criteria for evaluating office management activities, aiming to build a comprehensive evaluation tool suitable to the specific characteristics of the People's Council and People's Committee Office at the district level in general and Ba Vi District in particular, while also serving as a basis for proposing solutions to improve the unit's operational efficiency.
Chapter 3.Solutions to improve the framework of criteria for evaluating office management activities at the People's Council and People's Committee offices at the district level.
In Chapter 3, the author proposed specific solutions to improve the framework for evaluating office management performance at the People's Council and People's Committee offices at the district level. The proposals focus on adjusting criteria, developing a scoring scale, evaluation methods, and implementation guidelines. Simultaneously, the thesis identifies three essential groups of conditions – human resources, policy mechanisms, and technology – as key factors ensuring effectiveness in the application process. The solutions are based on practical experience, aiming to improve management efficiency, the quality of public service delivery, and the level of citizen satisfaction.
11. Practical applications
The research findings of this thesis serve as a useful reference for local administrative agencies in building and operating a system for evaluating the quality of office operations. The framework of criteria and proposed solutions can support leaders in monitoring, managing, and improving public service processes, thereby enhancing work efficiency and the satisfaction level of organizations, citizens, and businesses.
12. Future research directions:
Finalize the Framework of Criteria for Evaluating Office Management Activities at the People's Council and People's Committee Offices at the Commune Level.
MASTER THESIS DETAIL
1. Student's full name: NGO THI HUYEN TRANG
2. Gender: Female
3. Date of birth: October 16, 1998
4. Birthplace: Phu Chau, Ba Vi, Hanoi
5. Student recognition decision number: 5626/QD-XHNV dated December 29, 2023 by the Rector of University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in the training process: None
7. Thesis title:“Improving the Evaluation Criteria Framework for Office Management Activities at the Office of the People's Council and People's Committee at District Level (A Case Study at the Office of the People's Council and People's Committee of Ba Vi District)”
8. Major: Office Administration . Subject code: 8340406
9. Instructor: Dr. Pham Thi Dieu Linh
10. Summary of the results of the thesis
Chapter 1. Scientific foundation for improving the evaluation criteria framework for office management activities at the Office of the People's Council and People's Committee at district level
In Chapter 1, the author presents the fundamental concepts and a proposed framework of criteria for evaluating office management activities. This chapter serves as both the theoretical and practical foundation for analyzing and assessing the current state of office management at the Office of the People's Council and the People's Committee of Ba Vi District. The findings from this chapter also provide a basis for adverse solutions to refine the evaluation criteria for office management activities at the aforementioned office.
Chapter 2. Current situation of office management activities at the Office of the People's Council and People's Committee of Ba Vi District, Hanoi
In Chapter 2, the author provides an overall picture of the operational mechanisms and management practices of the unit, thereby indicating that the Office of the People's Council and the People's Committee of Ba Vi District has made notable progress in transitioning from traditional clerical work to modern office management. However, the survey findings also reveal several limitations that require further consideration and improvement. On that basis, the thesis underscores the necessity of refining the evaluation framework for office management activities, with the aim of developing a comprehensive assessment tool that aligns with the specific characteristics of district-level government offices in general, and Ba Vi District in particular, thereby laying the groundwork for suggested solutions to enhance the operational effectiveness of the unit.
Chapter 3. Solutions for improving the evaluation criteria framework for office management activities at the Office of the People's Council and People's Committee at district level
In Chapter 3, the author proposes specific solutions aimed at refining the evaluation framework for office management activities at the Offices of the People's Council and the People's Committee at the district level. These proposals focus on revising the evaluation criteria, developing a scoring scale, establishing assessment methods, and providing implementation guidelines. At the same time, the thesis identifies three essential conditions—human resources, policy mechanisms, and technology—as key factors to ensure the effectiveness of the framework's application. The proposed solutions are grounded in practical realities and are oriented toward enhancing management efficiency, the quality of public service delivery, and citizen satisfaction.
11. Applicability in practice
The research findings serve as a valuable reference for local administrative agencies in building and operating systems for evaluating office management quality. The proposed framework and solutions can support leadership in monitoring, directing, and improving administrative procedures, thereby enhancing work performance and the satisfaction of organizations, citizens, and businesses.
12. Further research directions:
Refining the evaluation framework for office management activities at the Offices of the People's Council and the People's Committee at the communal level.
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