TTLV: Enhancing the effectiveness of information services for users at the Hanoi Library.

INFORMATION ABOUT THE MASTER'S THESIS

1. Student's full name:Tran Thi Mai Luong                       

2. Gender: Female

3. Date of birth: October 27, 1990

4. Place of birth: Hung Yen

5. Decision No. 2797/2012/QD-XHNV-SDH, dated December 28, 2012, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.

6. Changes in the training process: None

7. Thesis title:Improving the efficiency of information services for users at the Hanoi Library.

8. Major: Information Science - Library Science. Code: 60.32.02.03

9. Scientific supervisor:Dr. Chu Ngoc LamCQCT: Hanoi Library. (Retired)

10. Summary of the thesis results:

ButSystematizing theoretical issues regarding user service at libraries.

- An assessment of the current state of information user services at the Hanoi Library.

- Propose solutions to improve the efficiency of information services for users at the Hanoi Library.

11. Practical applications:

Proposing solutions to improve the quality of information services for users, thereby enhancing the effectiveness of information activities and contributing to improving the quality of services directly for leaders and managers, scientific researchers, and information users, serving the cause of industrialization and modernization of the country.

12. Future research directions: None

INFORMATION ON MASTER'S THESIS

1. Full name: Tran Thi Mai Luong. 2. Sex: Female.

3. Date of birth: 27, October, 1990. 4. Place of birth: Hung Yen

5. Admission decision number: 2797/2012/QDXHNV-KH&SĐH Dated 28 December 2012.

6. Changes in academic process: None

7. Official thesis title: Improve the efficiency of the services for library users in Hanoi

8. Major:Information - Library Science. 9. Code: 60.32.02.03

9. Supervisors: PhD. Chu Ngoc Lam: Libraries Hanoi (Retirement)

10. Summary of the findings of the thesis:

- Systematization of the theoretical issues of Work serve library users .

- Assessment of the current state of the service users in Hanoi Library

- Offering solutions to improve the efficiency of the service users in Hanoi Library..

11. Practical applicability, if any:

Propose solutions to develop products and library and information services at the Institute, thereby improving information operational efficiency, contribute to improving the quality of direct services for Leaders and Managements, Scientific researchers and Users outside the Institute, in served for the cause of industrialization and modernization of the country.

12. Further research directions, if any: None