TTLV: Developing a KPI evaluation system for administrative staff positions at the Ha Do Group Head Office.

1. Student's full name: VU TRAN DIEM HANH 2. Gender: Female

3. Date of birth: July 10, 1984

4. Place of birth: Hanoi

5. Decision on student admission No. 2768/QD-XHNV dated October 1, 2018, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in the training process:

7. Thesis title: “Developing a KPI evaluation system for administrative staff positions at the Ha Do Group Head Office”

8. Major: Office Administration Code: 60340406

9. Scientific Advisor: Dr. Cam Anh Tuan - Deputy Head of the Department of Archival Studies and Office Management, Faculty of Social Sciences and Humanities, Vietnam National University, Hanoi

10. Summary of the thesis results:

The thesis is divided into 3 chapters with the following contents:

Chapter 1: Theoretical basis of job performance evaluation and building a KPI system for job performance evaluation.

This chapter delves into researching, analyzing, and clarifying several issues related to the thesis, such as: job performance evaluation, key performance indicators (KPIs), and the balanced scorecard (BSC). Based on this, the thesis analyzes the importance of KPIs and BSC in evaluating job performance for employees in general and administrative staff in particular.

Chapter 2: Developing KPIs to evaluate job performance for positions in the Administration Department of Ha Do Group's Head Office

This chapter analyzes the current state of performance evaluation for administrative positions at the Ha Do Group's Head Office. Based on this analysis, the author outlines the steps and implementation process for developing KPIs to evaluate these positions.

Chapter 3: Applying KPIs to evaluate the performance of Administrative positions at the Ha Do Group Head Office

Based on the KPIs used to evaluate each administrative position at the Ha Do Group's Head Office, the author conducts an evaluation and comparison with the results of the traditional evaluation method. From this, the author proposes several recommendations to improve the effectiveness of KPI-based performance evaluation.

11. Practical applications: (if any)

The research findings of this thesis are applicable to evaluating job performance at the Ha Do Group's office to improve efficiency and motivate employees. Furthermore, the KPIs for administrative positions serve as a reference document for businesses, especially those in the same industry.

12. Future research directions: (if any)

Due to the limitations of this thesis, which only studies the development of KPIs for administrative positions within the Ha Do Group's office, the relationship between KPIs, BSC, and company-level and departmental strategies is not clearly demonstrated. Further research could focus on developing a comprehensive operational strategy for the Ha Do Group, allocating resources to departments and creating corresponding KPI sets to evaluate work performance. This would ensure that when each employee achieves their KPIs, the Group also achieves its overall strategy.

13. Published works related to the thesis:

INFORMATION ON MASTER'S THESIS

1. Name: VU TRAN DIEM HANH

2. Gender: Female

3. Date of Birth: July 10, 1984

4. Place of Birth: Hanoi

5. Decision to acceptance of student: 2768/QD-XHNV dated October 1, 2018 by Head of University of Social Sciences and Humanities, Hanoi National University

6. Changes during training period:

7. Name of Thesis: “Set up the KPI evaluation system for administrative positions of office staffs in HaDo Group”

8. Major: Office Management; Code: 60340406

9. Science Supervisor: Doctor. Cam Anh Tuan - Vice Dean of Archival science and Office Management Facility of University of Social Sciences and Humanities, Hanoi National University

10. Summary of Thesis Results

Thesis includes 3 Chapters as follows:

Chapter 1: Employee performance evaluation and KPI theory.

In the Chapter, the thesis shows research and analysis of such aspects as employee performance evaluation, KPIs, Balance Scorecard (BSC). On the basis, thesis will make analysis of the importance of KPIs and BSC for performance evaluation of employees in general and office staffs.

Chapter 2: Set up the KPIs for employee performance evaluation of administrative position in office of HADO Group

The chapter focuses to analyze of situation working efficiency evaluation of evaluation of working efficiency of administrative position in office of HADO Group. From the results, the author gives out the procedure and set up KPIs for the positions.

Chapter 3: Apply the KPIs for employee performance evaluation of administrative positions in office of HADO Group

Based on the proposed the KPIs, the author does analyze and compare with the results of previous evaluation methods. Then, the author makes proposals to improve the effectiveness of employee performance evaluation by KPIs.

11. Feasibility of Application:

Research results of Thesis is feasible to apply for employee performance evaluation in office HaDo Group to improve efficiency and incentives for employees. Further, with the KPIs for the administrative position, it is the good reference for other companies, especially those that are operating in the same industry.

12. Proposals for further research

Thesis study is limited in setting up KPIs for administrative positions in office of HaDo Group, and the linkage between the KPIs, BSC and strategies of company and departments have not shown clearly. The next thesis can carry out further research, setting up general strategy of HaDo Group to apply to its departments and build up the suitable KPIs for working evaluation. And Since the employee completes their KPI goals, the Group completes its strategy as well.

13. Published works regarding the thesis: