1. Student's full name: Duong Thi Hong Van 2. Gender: Female
3. Date of birth: October 7, 1988
4. Place of birth: Residential Group 18 - Ninh Hiep Ward - Ninh Hoa Town - Khanh Hoa Province.
5. Student recognition decision No. 1698/QD-XHNV dated July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in training process: None.
7. Thesis topic: Research on English proficiency of 4-star hotel staff in Nha Trang. Case study at Yasaka-Saigon-Nhatrang Hotel and Nha Trang Palace Hotel.
8. Major: Tourism; Code: 60340103
9. Scientific supervisor: Dr. Nguyen Van Luu, Collaborator of the Faculty of Tourism Studies, University of Social Sciences and Humanities, Vietnam National University, Hanoi.
10. Summary of thesis results:
Based on the theoretical overview related to the topic and the survey to collect secondary and primary data, analyze and evaluate the current status of English proficiency of employees in Yasaka-Saigon-Nhatrang Hotel and Nha Trang Palace Hotel, the causes affecting the communication ability of employees, the thesis has proposed 4 groups of solutions to contribute to improving the English proficiency of high-class hotel employees in Nha Trang City: 1) Develop a handbook of English communication sentence patterns for reception and restaurant staff; 2) Open training and English communication training classes for hotel staff; 3) Improve the quality of hotel staff recruitment of managers at Yasaka-Saigon-Nhatrang Hotel and Nha Trang Palace Hotel; and 4) Some other solutions. The thesis has made specific recommendations to Yasaka-Saigon-Nhatrang Hotel and Nha Trang Palace Hotel, to the General Department of Tourism, and to supporting training facilities to be able to implement the above solutions.
During the process of collecting documents, students get the information needed to write the thesis and process data more quickly and easily. The thesis uses a number of charts to illustrate the data analyzing the current status of English proficiency of hotel staff, making it easy to follow the content of the analysis.
11. Practical applicability: The author's solution groups contribute to improving the English proficiency of high-end hotel staff in Nha Trang City, especially improving the English communication skills of staff.
12. Further research directions: None.
13. Publications related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: Duong Thi Hong Van 2. Sex: Female
3. Date of birth: 7thOctober, 1988.
4. Place of birth: Ninh Hiep Ward, Ninh Hoa Town, Khanh Hoa Province.
5. Admission decision number: 1698/QD-XHNV Dated 11thJuly, 2017
6. Changes in academic process: No changes
7. Official thesis title: Studying the competence in using English of 4-star hotel staff in Nha Trang. Studying at Yasaka-Saigon-Nhatrang hotel and Nha Trang Palace hotel.
8. Major: Tourism 9. Code: 60340103
10. Supervisors: Doctor Nguyen Van Luu, Collaborator of the Faculty of Tourism, University of Social Sciences and Humanities, Hanoi National University.
11. Summary of the findings of the thesis:
Based on the theoretical overview related to the thesis and collecting secondary and primary data, analyzing and assessing the actual state of the competence in using English of the staff at Yasaka-Saigon-Nhatrang hotel and Nha Trang Palace Hotel, the reasons affecting the communication ability of staff, the thesis has proposed fours groups of solutions to improve the competence in using English for senior hotel staff in Nha Trang City, such as 1) Build a handbook of English communication sentences for receptionists, restaurant staff; 2) Open training classes for English communication for the hotel staff in each stage; 3) Improve the quality of recruiting hotel staff of managers at Yasaka-Saigon-Nhatrang hotel and Nha Trang Palace hotel; and 4) Some other solutions.
In the process of collecting documents, the student has obtained the necessary information to do the thesis and solve the data quickly and easily. In the thesis, the student uses some diagrams illustrating the analysis data of the actual state of the competence in using English of hotel staff. This makes the readers to follow the content of these analyzes easily.
12. Practical applicability, if any: The groups of solutions of the thesis author contribute to improve the competence in using English for senior hotel staff in Nha Trang City to constantly improve the ability of English communication for staff.
13. Further research directions, if any: No
14. Thesis-related publications: No
Author:ussh
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