TTLV: Research on the quality of tourist accommodation services of 3-star hotels in Nha Trang City

1. Student's full name: VO HOANG QUAN 2. Gender: Male

3. Date of birth: August 15, 1985

4. Place of birth: Khanh Hoa

5. Decision on recognition of students No. 1698/QD-XHNV dated July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: 6-month extension (1st time)

7. Thesis topic: "RESEARCH ON THE QUALITY OF TOURIST ACCOMMODATION SERVICES OF 3-STAR HOTELS IN NHA TRANG CITY"

8. Major: Tourism; Code: 8810101

9. Scientific supervisor: Dr. NGUYEN QUANG VINH - Lecturer, Faculty of Tourism, University of Social Sciences and Humanities, Vietnam National University, Hanoi.

10. Summary of thesis results:

This is a practical study. The content of the thesis focuses on solving problems related to the quality of tourist accommodation in 3-star hotels from the perspective of customers' perception and evaluation. The main results of the study include:

• Theoretical overview of the quality of tourist accommodation services and standards of 3-star hotels in Vietnam.
• Survey, analyze and evaluate the current status of tourism accommodation service quality of 3-star hotels in Nha Trang city from the perspective of customers' perception and evaluation.
• Propose solutions to improve the quality of tourist accommodation services of 3-star hotels in Nha Trang city to provide accommodation services that best suit the needs of tourists.

11. Practical application:

The results of the study on the quality of tourist accommodation services of 3-star hotels in Nha Trang city contribute to the current status of the quality of tourist accommodation services of 3-star hotels in Nha Trang city, thereby helping hotels to improve the quality of tourist accommodation services.

The thesis is a necessary reference document not only for hotel businesses but also a monograph for teaching, learning and scientific research in tourism and hotel fields at training institutions in our country.

12. Further research directions:

Continue to research the quality of tourist accommodation services of resorts or homestays in Nha Trang city to improve the quality of tourist accommodation services, bringing tourists the best experiences and discoveries when coming to the coastal city of Nha Trang.

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: VO HOANG QUAN 2. Sex: Male

3. Date of birth: 15^thAugust, 1985

4. Place of birth: Khanh Hoa Province.

5. Admission decision number: 1698/QD-XHNV dated 11th July, 2017 of president of University of Social Sciences and Humanities, Hanoi National University.

6. Changes in academic process: 6-month extension (the first time)

7. Official thesis title: ''STUDYING THE QUALITY OF TOURISM ACCOMMODATION SERVICE OF 3-STAR HOTELS IN NHA TRANG CITY''

8. Major: Tourism Code: 8810101

9. Supervisors: Doctor. NGUYEN QUANG VINH - Teacher of the Faculty of Tourism, University of Social Sciences and Humanities, Hanoi National University.

10. Summary of the findings of the thesis:

This is a practical study. The content of the thesis focuses on solving the problems related to the quality of tourism accommodation of 3-star hotels from the customers' evaluation. The main results of the study include:

- Theoretical overview of the quality of tourism accommodation service of 3-star hotel in Vietnam.

- Survey, analyze, evaluate the present condition of the quality of tourism accommodation of 3-star hotels in Nha Trang city from the customers' evaluation

- Proposing solutions to improve the quality of tourism accommodation services of 3-star hotels in Nha Trang city in order to provide accommodation services that best fit for the needs of tourists.

11. Practical applicability

From the above studying results showing the present condition of the quality of tourism accommodation services of 3-star hotels in Nha Trang city in order that hotels better improve their quality of tourism accommodation services.

The thesis is an essential reference not only for hotel businesses but also for monographs for tourism-hotel teaching, learning and scientific research in training establishments of our country.

12. Further research directions, if any:

Continue to research on the quality of tourist accommodation services of resorts or homestays in Nha Trang city in order to improve the quality of tourist accommodation services, giving visitors the best experience and discovery when coming to the coastal city of Nha Trang.

13. Thesis-related publications: No