1. Student's full name: VO HOANG QUAN 2. Gender: Male
3. Date of birth: August 15, 1985
4. Place of birth: Khanh Hoa
5. Decision on student admission No. 1698/QD-XHNV dated July 11, 2017, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes to the training process: Extension of 6 months (first time)
7. Thesis title: “RESEARCH ON THE QUALITY OF TOURIST ACCOMMODATION SERVICES OF 3-STAR HOTELS IN NHA TRANG CITY”
8. Major: Tourism; Code: 8810101
9. Scientific Advisor: Dr. Nguyen Quang Vinh – Lecturer, Faculty of Tourism, University of Social Sciences and Humanities, Vietnam National University, Hanoi.
10. Summary of the thesis results:
This is a practical study. The content of the thesis focuses on addressing issues related to the quality of tourist accommodation in 3-star hotels from the perspective and evaluation of customers. The main results of the study include:
11. Practical applications:
The research results on the quality of tourist accommodation services in 3-star hotels in Nha Trang city contribute to identifying the current state of tourist accommodation service quality in these hotels, thereby helping them to improve the quality of their services.
This thesis is an essential reference document not only for hotel businesses but also a specialized resource for teaching, learning, and scientific research in the field of tourism and hospitality at educational institutions in our country.
12. Future research directions:
Further research will be conducted on the quality of tourist accommodation services at resorts and homestays in Nha Trang city to improve the quality of tourism accommodation services and provide tourists with the best experiences and discoveries when visiting Nha Trang coastal city.
13. The published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: VO HOANG QUAN 2. Sex: Male
3. Date of birth: 15thAugust 1985
4. Place of birth: Khanh Hoa Province.
5. Admission decision number: 1698/QD-XHNV dated 11th July, 2017 of president of University of Social Sciences and Humanities, Hanoi National University.
6. Changes in academic process: 6-month extension (the first time)
7. Official thesis title: ''STUDYING THE QUALITY OF TOURISM ACCOMMODATION SERVICE OF 3-STAR HOTELS IN NHA TRANG CITY''
8. Major: Tourism Code: 8810101
9. Supervisors: Doctor. NGUYEN QUANG VINH - Teacher of the Faculty of Tourism, University of Social Sciences and Humanities, Hanoi National University.
10. Summary of the findings of the thesis:
This is a practical study. The content of the thesis focuses on solving the problems related to the quality of tourism accommodation of 3-star hotels from the customers' evaluation. The main results of the study include:
- Theoretical overview of the quality of tourism accommodation service of 3-star hotel in Vietnam.
- Survey, analyze, evaluate the present condition of the quality of tourism accommodation of 3-star hotels in Nha Trang city from the customers' evaluation
- Proposing solutions to improve the quality of tourism accommodation services of 3-star hotels in Nha Trang city in order to provide accommodation services that best fit for the needs of tourists.
11. Practical applicability
From the above studying results showing the present condition of the quality of tourism accommodation services of 3-star hotels in Nha Trang city in order that hotels better improve their quality of tourism accommodation services.
The thesis is an essential reference not only for hotel businesses but also for monographs for tourism-hotel teaching, learning and scientific research in training establishments of our country.
12. Further research directions, if any:
Continue to research on the quality of tourist accommodation services of resorts or homestays in Nha Trang city in order to improve the quality of tourist accommodation services, giving visitors the best experience and discovery when coming to the coastal city of Nha Trang.
13. Thesis-related publications: No
Author:ussh
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