TTLV: Improving the quality of accommodation services of 4-star hotels in Hai Phong city.

MASTER'S THESIS INFORMATION

1. Student's full name:Bui Thi Tuoi                            

2. Gender: Female

3. Date of birth: 05/07/1987

4. Place of birth: Hanoi

5. Student recognition decision No. 2797/QD-XHNV-SDH dated December 28, 2012, of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in training process: None

7. Thesis topic name:Improve the quality of accommodation services of 4-star hotels in Hai Phong city.

8. Major: Tourism Code: Pilot training program

9. Scientific instructor:Dr. Nguyen Thi Tu, University of Commerce

10. Summary of thesis results:

- The thesis has systematized some basic theoretical issues on improving the quality of accommodation services in the hotel business.

- Analyze and evaluate the current status of accommodation service quality at 4-star hotels in Hai Phong city with case studies at hotels: AVANI Hai Phong, Harbour View, Nam Cuong, Huu Nghi, Sao Bien and Camela hotel & Resort to find out the advantages and limitations; at the same time, determine the causes of that situation.

- Propose some solutions and recommendations to improve and enhance the quality of accommodation services of 4-star hotels in Hai Phong city such as: improving human resource management, upgrading and improving technical facilities, strengthening accommodation service management...

11. Practical application:

4-star hotels in Hai Phong city can apply some solutions to further improve the quality of their current accommodation services and increase customer satisfaction.

12. Further research directions:

Continue to research the quality of additional services at 4-star hotels in Hai Phong city.

13. Published works related to the thesis: none

INFORMATION ON MASTER'S THESIS

1. Full name: Bui Thi Tuoi 2. Sex: Female

3. Date of birth: July 5, 1987 4. Place of birth: Hanoi

5. Admission decision number: 2797/QD-XHNV-SDH Dated December 12, 2014 by the Principal of University of Social Sciences and Humanities, Vietnam National University – Hanoi.

6. Changes in academic process: None

7. Official thesis title: Improving the quality of the accommodation service in four-star hotel in Haiphong city.

8. Major: Tourism 9. Code: Pilot training program

10. Supervisors: Dr. Nguyen Thi Tu, Faculty of hospitality and Tourism management, Vietnam University of Commerce.

11. Summary of the findings of the thesis:

- Thesis systematized some basic theoretical theories about improving the quality of accommodation service in hospitality business.

- Analysis and assessment actual quality of accommodation service at four-star hotels in Haiphong city with typical studies in AVANI Hai Phong Harbor View hotel, Nam Cuong hotel, Huu Nghi hotel, Sea Star hotel and Camela Hotel & Resort to find out the advantages and limitations and determine the cause of present situation.

- Propose some solutions and recommendations to improve the quality of the accommodation service 4 star hotel in Haiphong city such as: Improving activities human resource management, upgrading and improving facilities quality, strengthening the management of accommodation services.

12. Practical applicability, if any:

Application to four-star hotel in Haiphong city to improve the quality of accommodation and increase the guest satisfaction.

13.Further research directions, if any:

Continue researching about the quality of some types of supplementary services in four-star hotel in Haiphong city.

14. Thesis-related publications: None