INFORMATION ABOUT THE MASTER'S THESIS
1. Student's full name:Bui Thi Tuoi
2. Gender: Female
3. Date of birth: July 5, 1987
4. Place of birth: Hanoi
5. Decision to recognize the student No. 2797/QD-XHNV-SDH dated December 28, 2012, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in the training process: None
7. Thesis title:Improving the quality of accommodation services at 4-star hotels in Hai Phong city.
8. Major: Tourism Code: Pilot Training Program
9. Scientific supervisor:Dr. Nguyen Thi Tu, University of Commerce
10. Summary of the thesis results:
- The thesis has systematized some basic theoretical issues regarding improving the quality of accommodation services in the hotel business.
- This study analyzes and evaluates the current state of accommodation service quality at 4-star hotels in Hai Phong city, using case studies at AVANI Hai Phong, Harbour View, Nam Cuong, Huu Nghi, Sao Bien, and Camela Hotel & Resort to identify strengths and weaknesses, and determine the causes of this situation.
- Propose several solutions and recommendations to improve and enhance the quality of accommodation services in 4-star hotels in Hai Phong city, such as: improving human resource management, upgrading and improving technical facilities, strengthening accommodation service management, etc.
11. Practical applications:
Four-star hotels in Hai Phong city can implement several solutions to further improve the quality of their current accommodation services and increase customer satisfaction.
12. Future research directions:
Further research into the quality of supplementary services offered at 4-star hotels in Hai Phong city.
13. Published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: Bui Thi Tuoi 2. Sex: Female
3. Date of birth: July 5, 1987 4. Place of birth: Hanoi
5. Admission decision number: 2797/QD-XHNV-SDH Dated December 12, 2014 by the Principal of University of Social Sciences and Humanities, Vietnam National University – Hanoi.
6. Changes in academic process: None
7. Official thesis title: Improving the quality of the accommodation service in four-star hotel in Haiphong city.
8. Major: Tourism 9. Code: Pilot training program
10. Supervisors: Dr. Nguyen Thi Tu, Faculty of hospitality and Tourism management, Vietnam University of Commerce.
11. Summary of the findings of the thesis:
- Thesis systematized some basic theoretical theories about improving the quality of accommodation service in hospitality business.
- Analysis and assessment actual quality of accommodation service at four-star hotels in Haiphong city with typical studies in AVANI Hai Phong Harbor View hotel, Nam Cuong hotel, Huu Nghi hotel, Sea Star hotel and Camela Hotel & Resort to find out the advantages and limitations and determine the cause of present situation.
- Propose some solutions and recommendations to improve the quality of the accommodation service 4 star hotel in Haiphong city such as: Improving activities human resource management, upgrading and improving facilities quality, strengthening the management of accommodation services.
12. Practical applicability, if any:
Application to four-star hotel in Haiphong city to improve the quality of accommodation and increase the guest satisfaction.
13.Further research directions, if any:
Continue researching about the quality of some types of supplementary services in four-star hotel in Haiphong city.
14. Thesis-related publications: None
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