TTLV: Research on business activities of travel agencies in Thai Nguyen City

MASTER'S THESIS INFORMATION

1. Student's full name:Nguyen Thi Hang              

2. Gender: Female

3. Date of birth: June 13, 1986

4. Place of birth: Bac Giang

5. Decision on recognition of students No. 2797/QD-XHNV/SDH, dated December 28, 2012 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in training process: No

7. Thesis topic name:Research on business activities of travel agencies in Thai Nguyen City.

8. Major: Tourism Code: (pilot training program)

9. Scientific instructor:Dr. Nguyen Quang Vinh.

10. Summary of thesis results:

Thai Nguyen City has undergone 51 years of construction and development, with many strong changes and outstanding socio-economic development. Along with that development, the demand for travel through travel agencies has increased significantly. As of 2014, Thai Nguyen City had 17 international and domestic travel agencies.

To study the current situation of travel businesses in Thai Nguyen City, the thesis has studied the cases of 9/17 typical businesses. Through the research results, the thesis finds that travel businesses have achieved initial successes. However, there are still many shortcomings such as lack of professional expertise, unstable quality of tourism services...

To overcome this situation, in the coming time, travel businesses need to: invest in expanding international and domestic tourism business activities. Retrain human resources and recruit more qualified human resources. Build a system of reasonable price policies, quality tourism products and services. Research the market and relationships with quality service providers. Design attractive tourism programs, gradually filling the gap between low and high seasons.

In addition to their own efforts, travel businesses also need support from authorities such as: Promoting tourism in Thai Nguyen Province, calling for many investment projects for tourism, opening annual tourism fairs, short-term training courses and certificate training courses...

11. Practical application:

Can help travel businesses in Thai Nguyen City find effective business directions and develop their businesses.

12. Further research directions:

Continue to study the business activities of travel agencies in Thai Nguyen City. If possible, expand the business market for businesses in markets outside the province, to have the best business direction and solutions.

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: Nguyen Thi Hang 2. Sex: Female

3. Date of birth: June 13, 1986 4. Place of birth: Bac Giang

5. Admission decision number: 2797/QD-XHNV/SDH. Dated December 18^th, 2012 by the Principal of University of Social Sciences and Humanities, Vietnam National University – Hanoi.

6. Changes in academic process: None

7. Official thesis title: Research the business of tour operators in the locality in Thai Nguyen city.

8. Major: Tourism 9. Code: Pilot Training Program

10. Supervisor: Dr. Nguyen Quang Vinh.

11. Summary of the findings of the thesis:

Thai Nguyen city endures 51 years of construction and development, has many changes with the speed of economic development - social outstanding. Along with this development, the demand to travel through travel agents increased significantly. As of 2014, Thai Nguyen city has 17 international and domestic travel agents

To research the current status of the travel agencies in Thai Nguyen city, studied essays 9/17 the typical enterprise. The result of the research thesis found that travel agencies have achieved initial successes. But still many defects such as lack of professional staffing and unstable quality of travel services

To fix this situation, the time to travel agencies need: investment in expanding business operations of domestic tourists and international tourists. Re-training of human resources and recruiting staff with highly qualified. Develop policy system at reasonable prices and products with high quality service. Researching the market and making a good relationship with suppliers of quality services. Designing new tour programs to attract more travelers, filling the gap between peak and off-peak season

Besides the efforts themselves travel agencies also need the support of the authorities such as: tourism promotion in Thai Nguyen Province, more attractive investment projects for tourism and travel organize the fair's annual calendar, opening the short-term training courses and training classes with certificate.

12. Ability to apply in practicing:

Result of thesis can help businesses travel in Thai Nguyen city to find out the method to business direction effective and development of enterprises.

13. The next research direction:

Continue studying the business activities of travel agencies in Thai Nguyen city. If it can expand the business market for businesses in other provinces, to have direction and best business solutions

14. Thesis-related publications: None