MASTER'S THESIS INFORMATION
1. Student's full name:LA NHAT ANH
2. Gender: Female
3. Date of birth: December 22, 1976
4. Place of birth: Hue City
5. Decision on recognition of students No. 1501/2012/QD-XHNV-SDH dated August 6, 2012 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in training: Extension of protection period by 3 months
7. Thesis topic name:Evaluation of accommodation service quality at 4-star hotels in Hue City (Case study of Saigon Morin Hotel and Camellia Hotel)
8. Major: Tourism Code: (Pilot training program)
9. Scientific instructor:Assoc. Prof. Dr. TRAN DUC THANH-Lecturer, Faculty of Tourism - University of Social Sciences and Humanities - Vietnam National University, Hanoi
10. Summary of thesis results:
- Overview and supplement of theoretical basis on the quality of accommodation services at hotels.
- Analyze factors affecting the quality of accommodation services.
- Building a scale to evaluate the quality of accommodation services for the 4-star hotel system in Hue city.
- Investigate and survey the current status of accommodation service quality at 4-star hotels in Hue city.
- Investigate and evaluate the gap between customers' expectations and perceptions of the quality of accommodation services at 4-star hotels in Hue city.
- Investigate staff assessments of the quality of accommodation services at 4-star hotels in Hue city.
- Develop basic solution groups according to priority level to improve the quality of accommodation services of 4-star hotels in Hue city.
- Make recommendations to relevant departments to support 4-star hotels in improving the quality of accommodation services.
11. Practical application:
- The study was conducted to determine a suitable scale for assessing customer satisfaction with the quality of hotel accommodation services.
- The research results are a scientific basis for hotel management to have strategies to improve the quality of hotel accommodation services.
12. Further research directions:
Assessing the impact level of factors affecting tourists' satisfaction with the quality of accommodation services at hotels in Hue City
13. Published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: Japan UK 2. Sex: Female
3. Date of birth: December 22, 1976 4. Place of birth: Hue city
5. Admission decision number: 1501/2012/QD-XHNV-SDH from the Principal of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
Dated 6 August 2012
6. Changes in academic process: Extend the schedule of thesis defense (3 months)......
7. Official thesis title: Assessing the quality of accommodation service at 4 star hotels in Hue City (Research 2 cases Saigon Morin Hotel and Camellia Hotel)
8. Major: Tourism 9. Code:
10. Supervisors: Assoc. Prof. Dr. Tran Duc Thanh-Lecturer of Tourism Studies Faculty, College of Social Sciences and Humanities, Vietnam National University, Hanoi.
11. Summary of the findings of the thesis:
- Summarize and supplement the theoretical background of the quality of accommodation service at 4 star hotels in Hue city.
- Analysis of factors affecting the quality of accommodation services.
- Build of accommodation service quality measurement model at 4 star hotels in Hue city.
- Survey the status quo of accommodation service quality at the 4 star hotels in Hue city.
- Investigate the gap between customer expectation and perception of accommodation service quality at the 4 star hotels in Hue city.
- Investigate the evaluation of staff for the quality of accommodation service at the 4 star hotels in Hue city.
- Construct of basic solutions to improve the quality of the accommodation service at 4 star hotels in Hue city.
- Provide recommendations to the relevant departments to support the 4 star hotels improving the quality of accommodation service.
12. Practical applicability, if any:
- The study was undertaken to determine measurement model for the assessment of the level of customer's satisfaction with accommodation service quality of hotels.
- Results of the study is the scientific basis for hotel management board finding strategies to improve the quality of accommodation service.
13. Further research directions, if any:
Assessing the impact of factors affecting the customer's satisfaction in accommodation service at hotels in Hue
14. Thesis-related publications: No
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