TTLV: Evaluation of accommodation service quality at 4-star hotels in Hue City (Case study of Saigon Morin Hotel and Camellia Hotel)

MASTER'S THESIS INFORMATION

1. Student's full name:LA NHAT ANH

2. Gender: Female

3. Date of birth: December 22, 1976

4. Place of birth: Hue City

5. Decision on recognition of students No. 1501/2012/QD-XHNV-SDH dated August 6, 2012 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training: Extension of protection period by 3 months

7. Thesis topic name:Evaluation of accommodation service quality at 4-star hotels in Hue City (Case study of Saigon Morin Hotel and Camellia Hotel)

8. Major: Tourism Code: (Pilot training program)

9. Scientific instructor:Assoc. Prof. Dr. TRAN DUC THANH-Lecturer, Faculty of Tourism - University of Social Sciences and Humanities - Vietnam National University, Hanoi

10. Summary of thesis results:

- Overview and supplement of theoretical basis on the quality of accommodation services at hotels.

- Analyze factors affecting the quality of accommodation services.

- Building a scale to evaluate the quality of accommodation services for the 4-star hotel system in Hue city.

- Investigate and survey the current status of accommodation service quality at 4-star hotels in Hue city.

- Investigate and evaluate the gap between customers' expectations and perceptions of the quality of accommodation services at 4-star hotels in Hue city.

- Investigate staff assessments of the quality of accommodation services at 4-star hotels in Hue city.

- Develop basic solution groups according to priority level to improve the quality of accommodation services of 4-star hotels in Hue city.

- Make recommendations to relevant departments to support 4-star hotels in improving the quality of accommodation services.

11. Practical application:

- The study was conducted to determine a suitable scale for assessing customer satisfaction with the quality of hotel accommodation services.

- The research results are a scientific basis for hotel management to have strategies to improve the quality of hotel accommodation services.

12. Further research directions:

Assessing the impact level of factors affecting tourists' satisfaction with the quality of accommodation services at hotels in Hue City

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: Japan UK  2. Sex: Female

3. Date of birth: December 22, 1976 4. Place of birth: Hue city

5. Admission decision number: 1501/2012/QD-XHNV-SDH from the Principal of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

Dated 6 August 2012

6. Changes in academic process: Extend the schedule of thesis defense (3 months)......

7. Official thesis title: Assessing the quality of accommodation service at 4 star hotels in Hue City (Research 2 cases Saigon Morin Hotel and Camellia Hotel)

8. Major: Tourism 9. Code:

10. Supervisors: Assoc. Prof. Dr. Tran Duc Thanh-Lecturer of Tourism Studies Faculty, College of Social Sciences and Humanities, Vietnam National University, Hanoi.

11. Summary of the findings of the thesis:

- Summarize and supplement the theoretical background of the quality of accommodation service at 4 star hotels in Hue city.

- Analysis of factors affecting the quality of accommodation services.

- Build of accommodation service quality measurement model at 4 star hotels in Hue city.

- Survey the status quo of accommodation service quality at the 4 star hotels in Hue city.
- Investigate the gap between customer expectation and perception of accommodation service quality at the 4 star hotels in Hue city.

- Investigate the evaluation of staff for the quality of accommodation service at the 4 star hotels in Hue city.

- Construct of basic solutions to improve the quality of the accommodation service at 4 star hotels in Hue city.

- Provide recommendations to the relevant departments to support the 4 star hotels improving the quality of accommodation service.

12. Practical applicability, if any:

- The study was undertaken to determine measurement model for the assessment of the level of customer's satisfaction with accommodation service quality of hotels.
- Results of the study is the scientific basis for hotel management board finding strategies to improve the quality of accommodation service.

13. Further research directions, if any:

Assessing the impact of factors affecting the customer's satisfaction in accommodation service at hotels in Hue

14. Thesis-related publications: No