TTLV: Research on the quality of tour guides at tourist destinations in Ninh Binh province.

1. Student's full name: Bui Tat Hieu 2. Gender: Male
3. Date of birth: May 12, 1977
4. Place of birth: Nam Dinh
5. Decision No. 2948/2021/QD-XHNV dated December 28, 2021, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.
6. Changes to the training process: extended by 6 months.
(Note the types of changes and the corresponding times)
7. Thesis title: “Research on the quality of tour guides at tourist destinations in Ninh Binh province”
8. Major: Tourism; 9. Code: 8810101.01
10. Scientific supervisor: Dr. Nguyen Quang Vinh, Faculty of Tourism, University of Social Sciences and Humanities.
11. Summary of the thesis results:
(Summarize the results of the thesis, emphasizing any new findings.)
After completing the research for this thesis, the student has fulfilled the objectives and tasks of the thesis. Some of the summarized results are as follows:
ButThe theoretical foundations regarding the quality of human resources in tourism and the quality of tour guides have been systematized.

• Through observation, in-depth interviews, questionnaires, and the use of data processing tools such as SPSS and Excel, this study assesses the current state of tourism and tour guide activities at typical tourist destinations in Ninh Binh province.

• Criteria have been established to evaluate the quality of tour guide services and the quality of tour guides at Ninh Binh's tourist destinations. Based on these criteria, solutions are proposed to improve the quality of tour guides at these destinations, thereby enhancing the quality of tourism human resources and contributing to the improvement of tourism product quality.

• Identifying limitations and contributing to improving the quality of human resources among tour guides at tourist destinations will enhance the efficiency of tourism exploitation and satisfy tourists, thereby developing business activities at tourist sites.This will contribute to the development of tourism in Ninh Binh province in the coming period, making it a tourism hub for the whole country and the region.

• The study also provided directions and recommendations, with the hope of contributing to the development of Ninh Binh tourism in the coming period.

12. Practical applications: (if any)
13. Future research directions: (if any)
14. The published works related to the thesis are:
1. Bui Tat Hieu: “Improving the quality of tour guides in Ninh Binh”. Tourism Magazine, issue 06.2023.
       
 

INFORMATION ON MASTER'S THESIS

1. Full name: Bui Tat Hieu 2. Sex: male

3. Date of birth:May 12, 1977 4. Place of birth: Nam Dinh province
5. Admission decision number: 2948/2021/QD-XHNV Dated December 28, 2021
6. Changes in academic process: 6-month extension
(List the forms of change and corresponding times)

7. Official thesis title: "Developing gemstone tourism products in Vietnam"

8. Major: Tourism .............................................. 9. Code: 8810101.01
10. Supervisors: PhD. Nguyen Quang Vinh
(Full name, academic title and degree)
11. Summary of the findings of the thesis: .............................................................................
After leveraging the thesis research topic, the student has completed the goals and tasks of the thesis. Some summary results are as follows:
- Systematize the theoretical basis for the quality of tourism human resources and the quality of tour guides.
- By observation methods, in-depth interviews, questionnaires... and use data processing tools: SPSS, Excel... study and assess the current situation of tourism activities and tour guiding activities in typical tourist destinations of Ninh Binh province today.
- Criteria for evaluating the quality of guiding services and the quality of on-site tour guides in Ninh Binh have been set out, on the basis of which solutions have been proposed to improve the quality of on-site tour guides, in order to improve the quality of tourism human resources, contributing to improving the quality of tourism products.
- Find out the limitations, contribute to improving the quality of human resources of on-site guides, improve the efficiency of exploitation and satisfy tourists in order to develop business activities at tourist destinations, contribute to the development of tourism in Ninh Binh province in the coming period, become the tourism center of the whole country and the region.
- The study has also given orientations and recommendations, with the desire to contribute to the development of Ninh Binh tourism in the coming period.
12. Practical applicability, if any: ..............................................................................................
13. Further research directions, if any: ...................................................................................
14. Thesis-related publications: ..........................................................................................
1. Bui Tat Hieu: "Improving the quality of guides in Ninh Binh". Travel Journal issue 06.2023.