TTLV: Research on attracting and motivating employees at some 4-star hotels in Da Lat

MASTER'S THESIS INFORMATION

1. Student's full name:Cao The Anh    

2. Gender: Male

3. Date of birth: January 11, 1984

4. Place of birth: Quang Ngai

5. Decision on recognition of students No. 2998/QD-XHNV-SDH dated December 30, 2013 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: No

7. Thesis topic name:Research on attracting and motivating employees at some 4-star hotels in Da Lat

8. Major: Tourism Code:

9. Scientific instructor:Assoc.Prof.Dr.Tran Duc Thanh,Faculty of Tourism Studies, University of Social Sciences and Humanities, Vietnam National University, Hanoi

10. Summary of thesis results:

Systematize and develop theoretical basis on attracting and motivating employees in the hotel industry, including proposing the concept of "Value chain attracts and motivates employees" for future research.

Analyze and evaluate the current status of attracting and motivating employees at 3 typical hotels: Saigon - Dalat Hotel, Sammy Dalat Hotel and Ngoc Lan Hotel. Sociological survey method was used to survey employee opinions and in-depth interview method was used to collect opinions of some hotel managers. Point out the advantages, limitations and problems in attracting and motivating employees at the investigated hotels.

Propose some solutions and recommendations to improve the work of attracting and motivating employees at the research hotels in particular and 4-star hotels in Da Lat in general.

11. Practical application:

The research results of the thesis will contribute to improving human resource development activities in tourism and hotel enterprises, especially the issue of attracting and motivating employees. This is a reference document to help Saigon - Dalat Hotel, Sammy Dalat Hotel and Ngoc Lan Hotel as well as other 4-star hotels in Dalat to improve the work of attracting and motivating employees in particular.

12. Further research directions:

Research on the value chain of attracting and retaining employees at high-end hotels in Vietnam.

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: Cao The Anh 2. Sex: Male

3. Date of birth: 11/01/1984 4. Place of birth: Quang Ngai province

5. Admission decision number: 2998/QD-XHNV-SĐ dated December 30, 2013 by Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in academic process: Not yet

7. Official thesis title: Study to Attract and to Motivate Employees at the 4-star hotels in Dalat city

8. Major: Tourism 9. Code:

10. Supervisors: Associate Professor Dr. Tran Duc Thanh,Faculty of Tourism Studies, the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

11. Summary of the findings of the thesis:

- Overviewing and developing basic theoretical issues on attracting and motivating employees in hospitality industry. A new concept “value chain of attracting and motivating employees in the hospitality” is proposed in the thesis.

- Analyzing, evaluating the concerning situation at 3 hotels: Saigon - Dalat Hotel, Sammy Dalat Hotel, Ngoc Lan Hotel as a case study. Database is collected by questionnaires and IDI methods. The strengths, weaknesses in the attraction and motivation at the studied books are shown.

- Some appropriate solutions and recommendations are putting forward in order to improve attracting and motivating employees at studied hotels and other 4-star hotels in Dalat as well.

12. Practical applicability, if any:

The solutions and recommendations may be useful for managers of the concerned hotels.

13. Further research directions, if any:

Develop “value chain of attracting and motivating Employees” at the luxury hotel in Vietnam.

14. Thesis-related publications: No