TTLV: Research on attracting and motivating employees at some 4-star hotels in Da Lat.

INFORMATION ABOUT THE MASTER'S THESIS

1. Student's full name:Cao The Anh    

2. Gender: Male

3. Date of birth: January 11, 1984

4. Place of birth: Quang Ngai

5. Decision No. 2998/QD-XHNV-SDH dated December 30, 2013, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.

6. Changes in the training process: None

7. Thesis title:Research on attracting and motivating employees at several 4-star hotels in Da Lat.

8. Major: Tourism Code:

9. Scientific supervisor:Assoc. Prof. Dr. Tran Duc Thanh,Faculty of Tourism Studies, University of Social Sciences and Humanities, Vietnam National University, Hanoi

10. Summary of the thesis results:

Systematizing and developing the theoretical basis for attracting and motivating employees in the hotel industry, including proposing the concept of "The value chain attracts and motivates employees."This will be used for further research."

This study analyzes and evaluates the current state of employee attraction and motivation at three typical hotels: Saigon - Da Lat Hotel, Sammy Da Lat Hotel, and Ngoc Lan Hotel. Sociological research methods were used to survey employee opinions, and in-depth interviews were conducted to gather feedback from several hotel managers. The study identifies the strengths, weaknesses, and challenges in employee attraction and motivation at the surveyed hotels.

This study proposes several solutions and recommendations to improve the process of attracting and motivating employees at the hotels under study, and 4-star hotels in Da Lat in general.

11. Practical applications:

The research findings of this thesis will contribute to improving human resource development in tourism and hotel businesses, especially in attracting and motivating employees. This document serves as a reference for Saigon Hotel - Da Lat, Sammy Hotel Da Lat, Ngoc Lan Hotel, and other 4-star hotels in Da Lat to improve their efforts in attracting and motivating employees.

12. Future research directions:

Research on the value chain of attracting and retaining employees at high-end hotels in Vietnam.

13. The published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: Cao The Anh 2. Sex: Male

3. Date of birth: January 11, 1984 4. Place of birth: Quang Ngai province

5. Admission decision number: 2998/QD-XHNV-SDH dated December 30, 2013 by Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in academic process: Not yet

7. Official thesis title: Study to Attract and to Motivate Employees at the 4-star hotels in Dalat city

8. Major: Tourism 9. Code:

10. Supervisors: Associate Professor Dr. Tran Duc Thanh,Faculty of Tourism Studies, the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

11. Summary of the findings of the thesis:

- Overviewing and developing basic theoretical issues on attracting and motivating employees in hospitality industry. A new concept “value chain of attracting and motivating employees in the hospitality” is proposed in the thesis.

- Analyzing, evaluating the concerning situation at 3 hotels: Saigon - Dalat Hotel, Sammy Dalat Hotel, Ngoc Lan Hotel as a case study. Database is collected by questionnaires and IDI methods. The strengths, weaknesses in the attraction and motivation at the studied books are shown.

- Some appropriate solutions and recommendations are putting forward in order to improve attracting and motivating employees at studied hotels and other 4-star hotels in Dalat as well.

12. Practical applicability, if any:

The solutions and recommendations may be useful for managers of the concerned hotels.

13. Further research directions, if any:

Develop “value chain of attracting and motivating Employees” at the luxury hotel in Vietnam.

14. Thesis-related publications: No