TTLV: Proposal to apply the KPI system to evaluate employee performance in VTC Mobile Services Joint Stock Company.

MASTER'S THESIS INFORMATION

1. Student's full name:Luu Thi Quynh Tho                     

2. Gender: Female

3. Date of birth: August 31, 1990

4. Place of birth: Hanoi

5. Student recognition decision No. 2797/QD-XHNV-SDH dated December 28, 2012 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in the training process: None

7. Thesis topic name:Proposal to apply the KPI system to evaluate employee performance at VTC Mobile Services Joint Stock Company.

8. Major: Management Science Code: Pilot Training Program

9. Scientific instructor:Dr. Hoang Trung Dung, Chairman of the Board - CEO of Kingsman Academy of Strategy and Human Resources.

10. Summary of thesis results:

This thesis focuses on researching the KPI performance measurement system, including explaining related terminology, characteristics, criteria for development, and application principles. From this, the thesis deduces the role and significance of KPI systems in evaluating employee performance within organizations.

This case study of VTC Mobile Services Joint Stock Company delves into the current state of employee performance evaluation within the company. Based on the organizational process and evaluation standards, the author analyzes the impacts of performance evaluation on the company and its employees, identifying its limitations and their underlying causes. As a modern evaluation method used worldwide, the author aims to apply the valuable and relevant experiences of KPI (Key Performance Indicators) to VTC Mobile Services Joint Stock Company to enhance the significance of job performance and the importance of evaluation in relation to employee benefits.

11. Practical application:

The research findings of this thesis can serve as a reference, a theoretical basis, and a foundational element for Vietnamese organizations and businesses to creatively and flexibly develop KPI systems for evaluating employee performance within their own organizations and businesses.

12. Future research directions:

13. Published works related to the thesis:

INFORMATION ON MASTER'S THESIS

1. Full name: Luu Thi Quynh Tho 2. Sex: Female

3. Date of birth: August 31, 1990 4. Place of birth: Hanoi

5. Admission decision number: 2797/QD-XHNV-SĐH Dated December 28, 2012 Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in academic process: No

7. Official thesis title: Applying KPI system in job performance evaluation of VTC Mobile staff.

8. Major: Management Science 9. Code:

10. Supervisors: Dr. Hoang Trung Dung, President & CEO of Kingsman: Strategy & Human Resources Academy.

11. Summary of the findings of the thesis:

This thesis focuses on the study of definitions, characteristics, criteria and applying principles of Key Performance Indicators (KPI), from which to draw some lessons in job performance evaluation of staff.

With actual procedure and criteria of evaluation in VTC Mobile, the author shows these effects to staff, presents weaknesses and existing causes. Therefrom, useful experiences of modern KPI will improve staff performance and change better labor regime in VTC Mobile company.

12. Practical applicability, if any:

The study results of the thesis can reference, rationale and background factors for Vietnam enterprises to apply themselves KPIs suitably in job performance evaluation of staff.

13. Further research directions, if any:

14. Thesis-related publications: