TTLV: Research on the current state of human resource management in the reception department of 4-star hotels in Nghe An.

INFORMATION ABOUT THE MASTER'S THESIS

1. Student's full name: Do Thi Ngan

2. Gender: Female

3. Date of birth: December 15, 1979

4. Place of birth: Thanh Hoa

5. Decision on student admission No. 2797/QD-XHNV-SDH dated December 28, 2012, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in the training process:

(Note the types of changes and the corresponding times)

7. Thesis title: “A study on the current state of human resource management in the reception department of 4-star hotels in Nghe An province.”

8. Major: Tourism; Code: QH-2012-X

9. Scientific supervisor: Assoc. Prof. Dr. Nguyen Thi Nguyen Hong; University of Commerce.

10. Summary of the thesis results:

- The thesis has systematized and clarified the theoretical basis of human resource management in hotels.

- General introduction to accommodation establishments in Nghe An and 4-star hotels in Nghe An. Survey and assessment of the current state of human resource management in the reception department of 4-star hotels in Nghe An.

- Proposing solutions and recommendations to improve human resource management in the reception department of 4-star hotels in Nghe An province.

11. Practical applicability: Promising, applicable to human resource management in hotels.

12. Further research directions: Human resource management in various types of accommodation establishments.

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: Do Thi Ngan 2. Sex: female

3. Date of birth: December 15, 1979 4. Place of birth: Thanh Hoa

5. Admission decision number: 2797/QD -XHNV-SDH Dated December 28, 2012

6. Changes in academic process: no

(List the forms of change and corresponding times)

7. Official thesis title: "Human resource management in Front Office Department in Nghe An province 's 4 star hotels

8. Major: Tourism 9. Code: QH-2012-X

10. Supervisors: Doc Nguyen Thi Nguyen Hong - University of Trade

(Full name, academic title and degree)

11. Summary of the findings of the thesis:

(Summarize them with stress on the new findings, if any)

- Formalized and clarified the theoretical background for human resource management in the hotel

- Overview of all the accommodation renter in Nghe An and 4 star hotels in Nghe An . Survey and evaluate the practical situation of human resource management at the Reception of 4 star hotel in Nghe An.

- Propose solutions and recommendations in order to improve human resource management in the Reception Department of 4 star hotel in Nghe An.

12. Practical applicability, if any: good. Suitable and possibility for human resource management in the hotels

13. Further research directions, if any: Human resource management in all kinds of hotel accommodation.

14. Thesis-related publications: no