TTLV: Information management process at KCV Thang Long Automobile Joint Stock Company.

1. Student's name: Nguyen Thanh Binh 2. Gender: Female

3. Date of birth: February 19, 1995

4. Place of birth: Hanoi

5. Decision on recognition of student No. 1698/QD-XHNV dated: July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in the training process:

7. Thesis topic: Information management process at KCV Thang Long Automobile Joint Stock Company.

8. Major: Information Science - Library - Code: 60320203.

9. Scientific advisor: Dr. Do Van Hung - Faculty of Information and Library, University of Social Sciences and Humanities.

10. Summary of thesis results:

Information and information management processes in enterprises have been an indispensable part of the operations of enterprises since their establishment. Information is not only the basis for all production and business activities of enterprises but also the decisive factor for the success or failure of enterprises through management decisions. However, the construction of information systems and information management processes in enterprises in Vietnam, especially small and medium enterprises, has not received due investment attention and the enterprise information management process has not brought high efficiency.

To clarify the cause and solve the above problem, the author raises three questions: (1) What role does information management play for businesses in the current context? (2) What are the problems and factors affecting the information management process in small and medium enterprises with the typical case of KCV Thang Long Automobile Joint Stock Company? (3) What solutions are there to overcome the difficulties in the information management process in small and medium enterprises in Vietnam? To answer these questions, the author conducts research to create a theoretical basis for enterprise information systems, surveys to collect data through questionnaires and interviews with administrators and business leaders.

The study gives three main results. One is to show what information management is and information management in enterprises, analyze the role of information management in enterprises. Two is the current status of information management process at Thang Long KCV Joint Stock Company: due to the structure of human resources and division of labor according to traditional methods, information in the working process is still fragmented, not connected, not organized into a unified system. Therefore, in the business process, the Company encounters many difficulties due to lack of information, interaction, and information exchange between individuals is still limited. Training and improving the personal capacity of employees is still slow due to lack of attention to enterprise information management, the root cause of which is the lack of a centralized information system. Third, from that situation, the study gives some recommendations for small and medium enterprises in Vietnam to refer to in the process of information management of their units.

11. Practical application:

In terms of application, the research results also help businesses better understand the information management process in the enterprise, and identify the remaining problems in information management. Moreover, recognizing the role of information management in the current information society - knowledge economy era is very important for the existence and development of enterprises. In addition, small and medium-sized enterprises in Vietnam can compare the results of this research with the current situation at their establishments, thereby choosing and applying appropriate solutions to improve the information management process in their enterprises, taking the basis to implement knowledge management, creating new resources and competitive advantages in the market, creating momentum for business development.

           INFORMATION ON MASTER'S THESIS

1. Full name: Nguyen Thanh Binh 2. Sex: Female

3. Date of birth: February 19, 1995. 4. Place of birth: Hanoi

5. Aimission decision number: 1698/ QD-XHNV Dated July 11, 2017

6. Changes in academic process:

7. Official thesis title: Information Management Procedures at KCV Thang Long Automobile Jsc.

8. Major: Information Science - Library 9. Code: 60320203

10. Supervisors: Doctor Do Van Hung – University of Social Sciences and Humanities – Hanoi National University.

11. Summary of the findings of the thesis:

Information itself and the information management procedures are vital elements of all business operations. Information is not only the foundation of every manufacturing process and business operations but with key business evacuated, information is the reason behind the success or failure of a business, However, information systems and management procedures in Vietnam are underrated and information management procedures are not as effective as they are meant to be. This is the case for many businesses, especially small and medium ones.

In order to find the reason and resolve this issue, three questions are asked: (1) What role does information management play for businesses at the moment? (2) What are the factors affecting the information management procedures of small and medium businesses, with the case of KCV Thang Long Automotive JSC? (3) How to resolve the issues in the information management procedures for small and medium Vietnamese businesses? The methods of research are document findings and surveying.

The result of the research has concluded on three key factors. Firstly, the research has defined what is information management and information management in business, analyzing the role of information management for business. Secondly, the reality, with the case of KCV Thang Long Automotive JSC: internal communication, information exchanges are limited and not structured, due to the lack of human resource management system and the work distribution method used are still traditional ones. For these reasons, the business has faced many difficulties when doing business, caused by a lack of information, interactions and exchanges within the company are limited. Human resource training and re-training are ineffective because of the underestimation of information management, that was ultimately caused by the lack of a central information system. Finally, from the conclusions above, the research has suggested a few information management models for Vietnamese small and medium business to consult and apply on.

12. Practical applicability, if any:

For application, the research has also helped businesses expand its knowledge in the procedures of information management, realising its issues in information management. Furthermore, knowing the importance of information in today's “social information – knowledge-based economy” is essential for the survival and development of the business. Besides that, small and medium businesses in Vietnam can use this paper as a comparison to their own situation. Based on this, business can choose and apply the most optimal solution to improve their procedures of information management, as a base to a knowledge management system, to create resources and advantages in the market, helping the business grow.