TTLV: Managing "Freelance tour guides" currently operating in Nha Trang city, Khanh Hoa

1. Student's full name: Dinh Duy Sang 2. Gender Male

3. Date of birth: February 13, 1989

4. Place of birth: Hoa Son, Krong Bong, Dak Lak

5. Student recognition decision No. 3379/QD-VNU dated December 19, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: No

7. Thesis topic name:Managing "Freelance tour guides" operating in Nha Trang city, Khanh Hoa currentlynow.

8. Major: Tourism Code: TD

9. Scientific supervisor: Dr. Nguyen Van Luu, Collaborator of the Faculty of Tourism Studies, University of Social Sciences and Humanities, Vietnam National University, Hanoi

10. Summary of the results of the thesis: Using qualitative methods with basic theories, the thesis with the topic "Management of "freelance tour guides" operating in Nha Trang city, Khanh Hoa at present" selects the concepts, contents, and criteria for evaluating the quality of tour guides of the state management agency on tourism, tourism businesses and tourism training institutions in Nha Trang city, Khanh Hoa and the factors affecting the quality management of the team of "freelance" tour guides.”in Nha Trang City, Khanh Hoa. Then verify it again by quantitative method through distributing survey forms to investigate the team of "freelance" tour guides.”in Nha Trang City. After synthesizing and analyzing the results, to propose solutions to strengthen the management of this team, including: Group of solutions on the training program for tour guides; Group of solutions on human resources for "freelance" tour guides at enterprises; Group of solutions for monitoring the activities of the "freelance" tour guide team; and Group of solutions for quality management of the "freelance" tour guide team in Nha Trang City.

11. Practical application: (if any)

12. Further research directions: (if any)

13. The published works related to the thesis:

INFORMATION ON MASTER'S THESIS

1. Full name: Dinh Duy Sang 2. Sex: Male

3. Date of birth: February 13, 1989 4. Place of birth: Hoa Son, Krong Bong, Dak Lak

5. Admission decision number: 3379 /QD-DHQGHN Dated December 19, 2017

6. Changes in academic process: No

7. Official thesis title: Manage “Tourist guide freedom”, who is operating in the Nha Trang City, Khanh Hoa province at present .

8. Major: Tourism 9. Code: TD

10. Supervisors: PhD Nguyen Van Luu

11. Summary of the findings of the thesis: Thesis focus on present the status of managing "the tourist guide freedoom" in the Nha Trang city. The article gives some solution: training programs for tourist guides; human resources in company; monitoring activities of "the tourist guide freedoom" and quality management of "the tourist guide freedoom" in Nha Trang city.

12. Practical applicability, if any:

13. Further research directions, if any:

14. Thesis-related publications: