Thesis information "Criteria for evaluating the effectiveness of applying ISO public administration in state administrative agencies (Case study of Dong Nai province)" by HVCH Nguyen Cong Khanh, majoring in Science and Technology Management.1. Full name of student: Nguyen Cong Khanh 2. Gender: Male 3. Date of birth: August 18, 1983 4. Place of birth: Dong Nai 5. Decision to recognize student No.: 1376/QD-XHNV-HKSĐH dated: October 29, 2008 by the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi 6. Changes in the training process: none 7. Thesis topic name: Criteria for evaluating the effectiveness of applying ISO public administration in state administrative agencies (Case study of Dong Nai province) 8. Major: Science and technology management; Code: 60.34.72 9. Scientific supervisor: Assoc.Prof.Dr. Pham Ngoc Thanh - University of Social Sciences and Humanities, Vietnam National University, Hanoi 10. Summary of the results of the thesis: Conducted research on theories related to the content of the thesis. Thereby, conducted a survey of the current status of ISO application in public administration of state administrative agencies in Dong Nai province. On that basis, a system of evaluation criteria was developed according to 05 groups of activities: corrective and preventive actions, internal assessment activities, leadership review activities, quality target setting activities, and improvement activities. Conducted a trial assessment of ISO application in public administration of Dong Nai Department of Science and Technology. At the same time, solutions were proposed to improve the evaluation criteria. 11. Practical applicability: This system of criteria is used to evaluate the effectiveness of ISO application in public administration of state administrative agencies, as a basis for further promoting the effectiveness of application to meet administrative reform. 12. Further research directions: Continue to develop a system of criteria covering all areas of ISO application in public administration. 13. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name : Nguyen Cong Khanh 2. Sex: Male 3. Date of birth: August 18, 1983 4. Place of birth: Dong Nai 5. Admission decision number: 1376/QD-XHNV-HKSDH Dated October 29, 2008 6. Changes in academic process: None 7. Official thesis title: Criteria for evaluating the effectiveness of the application of ISO Public Administration in the State administrative agencies (Case study of Dong Nai province) 8. Major: Science and Technology Management 9. Code: 60.34.72 10. Supervisors: Associate Professor - Dr. Pham Ngoc Thanh 11. Summary of the findings of the thesis: Done learning about the theories regarding the content of the thesis. Which surveyed the current state of application of ISO administration of state administrative agencies in Dong Nai. On that basis, Building criteria system for evaluation according to 05 activities group such as improvement, internal audit, corrective and preventive action, review of management, building quality objectives. We have conducted to apply these creteria in assessing the application of ISO administration of the Dong Nai Department of Science and Technology. Based on that, we propose solutions to complete criteria system. 12. Practical applicability, if any: The system of criteria to assess the effectiveness of ISO public administration application of state administrative agencies, as a basis for furthering the effectiveness of the application meets the administrative reform. 13. Further research directions, if any: Continuing to build criteria which cover all areas of the application of ISO administrative 14. Thesis-related publications: none
