Information on the thesis "Criteria for evaluating the effectiveness of applying ISO in public administration in state administrative agencies (Case study of Dong Nai province)" by graduate student Nguyen Cong Khanh, majoring in Science and Technology Management.1. Student's Full Name: Nguyen Cong Khanh 2. Gender: Male 3. Date of Birth: August 18, 1983 4. Place of Birth: Dong Nai 5. Decision No. 1376/QD-XHNV-HKSDH dated October 29, 2008, issued by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi 6. Changes during the training process: None 7. Thesis Title: Criteria for Evaluating the Effectiveness of Applying ISO in Public Administration in State Administrative Agencies (Case Study of Dong Nai Province) 8. Major: Science and Technology Management; Code: 60.34.72 9. Scientific Advisor: Assoc. Prof. Dr. Pham Ngoc Thanh – University of Social Sciences and Humanities, Vietnam National University, Hanoi 10. Summary of thesis results: The thesis has explored theories related to its content. Based on this, a survey of the current state of ISO application in public administration by state administrative agencies in Dong Nai province has been conducted. A system of evaluation criteria has been developed based on five activity groups: corrective and preventive actions, internal audits, management reviews, quality goal setting, and improvement activities. A pilot evaluation of ISO application in public administration at the Dong Nai Department of Science and Technology has been conducted. Solutions for improving the evaluation criteria have also been proposed. 11. Practical application potential: This system of criteria is used to evaluate the effectiveness of ISO application in public administration by state administrative agencies, serving as a basis for further promoting the effectiveness of its application in administrative reform. 12. Future research directions: Continue developing a comprehensive system of criteria covering all aspects of ISO application in public administration. 13. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name : Nguyen Cong Khanh 2. Sex: Male 3. Date of birth: August 18, 1983 4. Place of birth: Dong Nai 5. Admission decision number: 1376/QD-XHNV-HKSDH Dated October 29, 2008 6. Changes in academic process: None 7. Official thesis title: Criteria for evaluating the effectiveness of the application of ISO Public Administration in the State administrative agencies (Case study of Dong Nai province) 8. Major: Science and Technology Management 9. Code: 60.34.72 10. Supervisors: Associate Professor - Dr. Pham Ngoc Thanh 11. Summary of the findings of the thesis: Done learning about the theories regarding the content of the thesis. Which surveyed the current state of application of ISO administration of state administrative agencies in Dong Nai. On that basis, Building criteria system for evaluation according to 05 activities group such as improvement, internal audit, corrective and preventive action, review of management, building quality objectives. We have conducted to apply these creteria in assessing the application of ISO administration of the Dong Nai Department of Science and Technology. Based on that, we propose solutions to complete criteria system. 12. Practical applicability, if any: The system of criteria to assess the effectiveness of ISO public administration application of state administrative agencies, as a basis for furthering the effectiveness of the application meets the administrative reform. 13. Further research directions, if any: Continuing to build criteria which cover all areas of the application of ISO administrative 14. Thesis-related publications: none
