TTLV: Standardizing office operations at the Head Office of Vietnam Technological and Commercial Bank (Techcombank).

1. Student's full name:Phung Thi Phuong Lien2. Gender: Female

3. Date of birth: August 10, 1979

4. Place of birth: Thanh Kim, Thach Thanh, Thanh Hoa

5. Decision No. 4295/2016/QD-XHNV dated June 12, 2016, of the Rector of the University of Social Sciences and Humanities - Vietnam National University, Hanoi, recognizing the student.

6. Changes in the training process: None

7. Thesis title:"Standardizing office operations at the Head Office of Vietnam Technological and Commercial Bank (Techcombank)""

8. Major: Office Management 9. Code: 60 34 04 06

10. Scientific supervisor: Assoc. Prof. Dr. Vu Thi Phung

11. Summary of the thesis results:

The thesis consists of 3 chapters with the following basic contents:

Chapter 1.Theoretical basis for standardizing office operations

Chapter 1 primarily covers the theory and theoretical basis of standardizing office operations, including: the concept, content, purpose, and significance of standardization in office operations; and the necessary conditions for standardizing office operations.

Chapter 2.Current status of standardization of office operations at the Head Office of Vietnam Technological and Commercial Bank (Techcombank).

This chapter presents the current state of operational standardization, including the following contents: a general introduction to the Head Office of Vietnam Technological and Commercial Bank (Techcombank) and the current state of office operational standardization at the Bank's Head Office. Through this, a general assessment of office operational standardization at the Bank's Head Office is provided, which serves as the basis for the author's proposed standardization solutions discussed in Chapter 3.

Chapter 3.Proposed solutions for standardizing office operations at the Head Office of Vietnam Technological and Commercial Bank (Techcombank).

This is also the main objective of the topic. This chapter focuses on presenting solutions for standardizing office operations and how to implement these solutions.

12. Practical applications:

The research findings of this thesis serve as a useful reference, providing scientists and readers interested in this topic with an overview, saving time and effort in data collection. It also provides a basis for scientists to continue researching, clarifying, and supplementing issues not yet addressed, thus filling research gaps. Furthermore, it serves as a reference for businesses to apply in improving the quality and efficiency of their office operations.

INFORMATION ABOUT MASTER THESIS

1. Full name of the student:Phung Thi Phuong Lien2. Sex: Female

3. Date of birth: August 10, 1979

4. Place of birth: Thanh Kim, Thach Thanh, Thanh Hoa city.

5. Decision to recognize trainee No: 4295/2016/QD-XHNV dated June 12nd, 2016 was written by Head of Hanoi University of Social Sciences and Humanities – Vietnam National University.

6. Changes in the traning process: No changes

7. Title of thesis:"Standardization of office activities at the Head Office of Vietnam Technological and Commercial Joint Stock Bank"

8. Major: Office Administration 9. Code: 60 34 04 06

10. Scientific guidance officer: Associate Professor, PhD. Vu Thi Phung

11. Summary of the results of the thesis:

The thesis consists of 3 chapters with the following basic contents:

Chapter 1: Rationale for standardization of office operations

Content of chapter 1 refers to the theory and basis for standardization of office activities such as concept, content, purpose and meaning of standardization in office activities, required conditions to standardize office operations.

Chapter 2. The status of Standardization of office operations at the Head Office of Vietnam Technological and Commercial Joint Stock Bank

This chapter presents the status of standardization of activities including the following contents: General introduction and the status of standardization of Head Office of Vietnam Technological and Commercial Joint Stock Bank. Thereby, there is general assessment of standardization of office operations at the Head Office. This is the basis for the author to propose standardization solutions mentioned in chapter 3.

Chapter 3.Proposed solutions for Standardization of office activities at the Head Office of Vietnam Technological and Commercial Joint Stock Bank

This is also the main objective that the topic aims at. This chapter focuses on solutions for standardization of office operations and how to implement standardization solutions for office operations.

12. Applicability in practice:

The research results of the thesis are useful reference materials, which helps scientists and readers to pay attention to this issue with an overview, saving time and effort to collect materials. At the same time, it will help scientists to research and clarify issues that have not been addressed to fill gaps in research. In addition, this is a reference for enterprises to improve the quality of office activities.