TTLV: Standardizing office operations at the Headquarters of Vietnam Technological and Commercial Joint Stock Bank

1. Student's full name:Phung Thi Phuong Lien2. Gender: Female

3. Date of birth: August 10, 1979

4. Place of birth: Thanh Kim, Thach Thanh, Thanh Hoa

5. Student recognition decision No. 4295/2016/QD-XHNV dated June 12, 2016 of the President of the University of Social Sciences and Humanities - Vietnam National University, Hanoi.

6. Changes in training process: No

7. Thesis topic name:“Standardizing office operations at the Headquarters of Vietnam Technological and Commercial Joint Stock Bank”.

8. Major: Office Administration 9. Code: 60 34 04 06

10. Scientific advisor: Associate Professor, Dr. Vu Thi Phung

11. Summary of thesis results:

The thesis consists of 3 chapters with the following basic contents:

Chapter 1.Theoretical basis for standardizing office operations

The content of Chapter 1 mainly deals with the theory and theoretical basis of standardizing office activities such as: concept, content, purpose, meaning of standardization in office activities; necessary conditions for standardizing office activities.

Chapter 2.Current status of standardizing office operations at the Headquarters of Vietnam Technological and Commercial Joint Stock Bank

This chapter presents the current status of standardization of operations, including the following contents: an overview of the Vietnam Technological and Commercial Joint Stock Bank Headquarters and the current status of standardization of office operations at the Bank Headquarters. Thereby, a general assessment of standardization of office operations at the Bank Headquarters is made, which is the basis for the author to propose standardization solutions mentioned in Chapter 3.

Chapter 3.Proposing solutions to standardize office operations at the Headquarters of Vietnam Technological and Commercial Joint Stock Bank

This is also the main objective of the topic. This chapter focuses on presenting solutions to standardize office operations and how to implement solutions to standardize office operations.

12. Practical application:

The research results of the thesis are useful reference documents, helping scientists and readers interested in this issue have an overview, saving time and effort in collecting documents; at the same time, it is the basis for scientists to continue researching, clarifying and supplementing issues that have not been mentioned, in order to fill the gaps in the research. In addition, this is also a reference document for businesses to apply to improve the quality and efficiency of office activities.

INFORMATION ABOUT MASTER THESIS

1. Full name of the student:Phung Thi Phuong Lien2. Sex: Female

3. Date of birth: 10/8/1979

4. Place of birth: Thanh Kim, Thach Thanh, Thanh Hoa city.

5. Decision to recognize trainee No: 4295/2016/QD-XHNV dated June 12nd, 2016 was written by Head of Hanoi University of Social Sciences and Humanities – Vietnam National University.

6. Changes in the traning process: No changes

7. Title of thesis:“Standardization of office activities at the Head Office of Vietnam Technological and Commercial Joint Stock Bank”.

8. Major: Office Administration 9. Code: 60 34 04 06

10. Scientific guidance officer: Associate Professor, PhD. Vu Thi Phung

11. Summary of the results of the thesis:

The thesis consists of 3 chapters with the following basic contents:

Chapter 1: Rationale for standardization of office operations

Content of chapter 1 refers to the theory and basis for standardization of office activities such as concept, content, purpose and meaning of standardization in office activities, required conditions to standardize office operations.

Chapter 2. The status of Standardization of office operations at the Head Office of Vietnam Technological and Commercial Joint Stock Bank

This chapter presents the status of standardization of activities including the following contents: General introduction and the status of standardization of Head Office of Vietnam Technological and Commercial Joint Stock Bank. Thereby, there is general assessment of standardization of office operations at the Head Office. This is the basis for the author to propose standardization solutions mentioned in chapter 3.

Chapter 3.Proposed solutions for Standardization of office activities at the Head Office of Vietnam Technological and Commercial Joint Stock Bank

This is also the main objective that the topic aims at. This chapter focuses on solutions for standardization of office operations and how to implement standardization solutions for office operations.

12. Applicability in practice:

The research results of the thesis are useful reference materials, which helps scientists and readers to pay attention to this issue with an overview, saving time and effort to collect materials. At the same time, it will help scientists to research and clarify issues that have not been addressed to fill gaps in research. In addition, this is a reference for enterprises to improve the quality of office activities.