1. Student's full name: TRAN THI HANG 2. Gender: Female
3. Date of birth: March 20, 1977
4. Place of birth: Hanoi
5. Decision No. 2168/QD-XHNV dated November 19, 2020, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.
6. Changes in the training process: none
7. Thesis Title: “Solutions to Improve the Quality of Office Operations at Xanh Pôn General Hospital”
8. Major: Office Management Thesis Code: 8340406.01
9. Instructor: Dr. Cam Anh Tuan
10. Summary of the thesis results
Chapter 1. Theoretical and Legal Basis of Office Performance Quality
In Chapter 1, the author presented several concepts such as: the concept of office operations and the concept of office operation quality. Next, the author delved into the purposes, principles, and content of improving office operation quality, and the criteria for evaluating office operation quality. At the end of Chapter 1, the author presented legal regulations on office operation quality in hospitals, and then surveyed and evaluated office operation quality at Xanh Pôn General Hospital in Chapter 2.
Chapter 2. Survey and evaluation of the quality of catering services at Xanh Pôn General Hospital
In Chapter 2, the author provides an overview of the history, development, mission, and functions of Xanh Pôn General Hospital. Following this, the author delves into the quality of the hospital's office operations, including: document management and archiving; organization and service for meetings, conferences, and seminars; equipment management; and finally, the management of the hospital's physical infrastructure. From this, a general assessment of the strengths is presented, along with the causes of existing weaknesses. This forms the practical basis of the thesis, and based on this, the author proposes several solutions to improve the quality of office operations in Chapter 3.
Chapter 3. Proposed solutions to improve the quality of office operations at Xanh Pôn General Hospital.
In Chapter 3 of the thesis, the author proposes several solutions to improve the quality of office operations at Xanh Pôn General Hospital. Specifically, these include perfecting the organizational structure of office operations, standardizing the quality of office personnel, and solutions to enhance the quality of office operations: tools for checking and evaluating the quality of office operations. The purpose of all these solutions is to further improve the quality of the hospital's office operations.
11. Practical applications
The initial findings of this thesis contribute to improving the quality of office operations at Xanh Pôn General Hospital more effectively. This could also serve as a reference for other hospitals or organizations to explore solutions for improving office operations within their units.
INFORMATION ON MASTER'S THESIS
1. Student's full name: TRAN THI HANG
2. Gender: Female
3. Date of birth: March 20th, 1977
4. Birthplace: Hanoi
5. Student recognition decision number: 2168/QD-XHNV dated November 19, 2020 by the Rector of University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in the training process: None
7. Thesis title: “Quality improvement solution of office activities at Saint Paul Hospital”
8. Major: Office Administration Subject code: 8340406.01
9. Instructor: Master Cam Anh Tuan
10. Summary of the results of the thesis
Chapter 1. Juridical and theoretical basis about quality improvement of office activity
In Chapter One, the author represents some concepts, such as: concept of office activity, concepts of office activity quality. Next, the author has searched deeply about purposes, principles, and contents in quality improvement of office activities, evaluation criteria of office activities. At the end of the chapter One, the author showed juridical basis about quality improvement of office activities at some hospitals, based on that the author has surveyed and evaluated the quality of Saint Paul Hospital 's office activities in Chapter Two.
Chapter 2 Survey and evaluate the quality of Saint Paul Hospital 's office activities
In Chapter 2, the author generally represents the history forming and developing, mission and function of Saint Paul hospital. Then, the author deeply researched and surveyed about the situation of office activities quality at Saint Paul hospital, such as: documentation, conference or meeting serve and organization, equipment management, and the last one is facilities management. Since then, the author showed general evaluations about strong points, reasons for existing limitations at the hospital. These are theoretical basis of the thesis, based on that the author proposes some quality improving solutions of office activities in Chapter Three
Chapter 3. Proposing quality improving solutions of office activities
11. Applicability in practice
In the Chapter Three, the author proposed some solutions in improving the quality of office activities at Saint Paul hospital, such as: improve the quality of employees, enhance the organizational structure, use some tools or software to evaluate the quality of office activities. Those will lead to a better organizational structure of the Office.
12. Further research directions
The result of the thesis basically helps improve the quality of Saint Paul hospital 's office activities. And this thesis can become reference material for other organizations, hospitals in researching the ways how to improve the quality of office activities. However, the thesis is based on the survey at Saint Paul hospital, so it can be further researched at a wider scope to provide more practical basis.
