1. Student's full name: LƯU MỸ LINH 2. Gender: Female
3. Date of birth: September 24, 1988
4. Place of birth: Hanoi
5. Decision No. 2168/QD-XHNV dated November 19, 2020, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.
6. Changes in the training process: Changes in the scope of the thesis research.
7. Thesis Title: “A Study of the Corporate Culture of Ernst & Young Vietnam Co., Ltd. – Hanoi Branch”.
8. Major: Office Management Thesis Code: 8340406.01
9. Instructor: Assoc. Prof. Dr. Dao Duc Thuan
10. Summary of the thesis results
Chapter 1: Theoretical basis of corporate culture and the Office's responsibility in organizing, maintaining, and developing corporate culture.
In Chapter 1, the author outlines several theoretical issues concerning corporate culture, such as: the concept of culture, the concept of enterprise, the concept of corporate culture, and the concept of office; some prominent models of corporate culture; and the characteristics, roles, and symbols of corporate culture. The author also presents the responsibilities of the office in organizing, maintaining, and developing corporate culture. These are important contents that serve as the theoretical basis for the thesis and as a prerequisite for the author's research on the current state of corporate culture at EY Hanoi Branch.
Chapter 2. The current state of corporate culture at EY Hanoi Branch
In Chapter 2, the author presented and clarified the objectives, subjects, content, and methods of the survey, while also summarizing the history of formation and development, scale, and organizational structure of EY Hanoi Branch. Following this, the author delved into researching and understanding the current state of corporate culture at the branch based on Edgar Schein's theory of corporate culture, which divides corporate culture into three levels: Tangible cultural values; Accepted and shared values; and Fundamental cultural values of the enterprise. The author also used office management theory to highlight the responsibilities of the CBS (Office) in organizing, implementing, and developing corporate culture at EY Hanoi Branch. These are important contents, serving as the practical basis of the thesis and providing the foundation for the author's observations and proposed measures in Chapter 3.
Chapter 3. Some solutions to further improve the organization and implementation of corporate culture at EY Hanoi Branch.
In Chapter 3, through surveys and interviews with employees at EY's Hanoi branch, the thesis provides observations on the current state of corporate culture there and comments on the responsibility of the CBS (Corporate Behavioral Support) unit in organizing and implementing corporate culture. Following this, the author proposes several solutions to further improve the implementation of corporate culture at EY's Hanoi branch, as well as the responsibility of the CBS unit in organizing and implementing corporate culture.
11. Practical applications
The research findings of this thesis are a preliminary contribution and serve as a basis for EY Hanoi Branch to study and apply in order to further improve the organization and implementation of corporate culture, as well as to further enhance the responsibility of the CBS department in this important work.
12. Future research directions
Research and develop tools for measuring and evaluating corporate culture suitable for EY Hanoi Branch.
INFORMATION ON MASTER'S THESIS
1. Student's full name: LUU MY LINH
2. Gender: Female
3. Date of birth: September 24, 1988
4. Birthplace: Hanoi
5. Student recognition decision number: 2168/QD-XHNV dated November 19, 2020 by the Rector of University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in the training process: Changing the research scope of the thesis
7. Thesis title: Research on corporate culture of Ernst & Young Vietnam Limited - Hanoi Branch
8. Major: Office Administration Subject code: 8340406.01
9. Instructor: Assoc. Prof. Dao Duc Thuan
10. Summary of the results of the thesis
Chapter 1. Literature review of corporate culture and responsibilities of the Office in organizing and implementing corporate culture
In Chapter 1, the author has reviewed several concepts including: culture, enterprise, corporate culture and Office. The author then explores further and generalizes some prominent concepts of corporate culture, characteristics, roles and symbols of corporate culture. On the basis of the theory of Office Administration, the author has also presented the responsibilities of this department in organizing, implementing, maintaining and developing corporate culture. These are important contents, which serve as the theoretical basis for the thesis and a premise for the author to study the current situation of corporate culture at EY Hanoi Branch as well as research on the responsibilities of the Office in organizing and implementing corporate culture here.
Chapter 2. Current corporate culture situation at EY Hanoi Branch
In Chapter 2, the author has presented and clarified the objectives, objects, contents and methods of survey and interview, and generalized the history of formation and development, scale and organizational structure of EY Hanoi Branch. Then, the author has researched and studied the current situation of corporate culture here based on Edgar Schein model of organizational culture theory in which corporate culture is divided into 3 levels: Artifacts and Creations; Espoused values; and Assumptions and beliefs. The author also relies on the theory of Office Administration to raise the responsibility of the CBS department (Office) in organizing and implementing corporate culture at EY Hanoi Branch. These are important contents, serving as the practical basis of the thesis and the basis for the author to make comments and propose some solutions in Chapter 3.
Chapter 3. Proposals for further improvement of the organization and implementation of corporate culture of EY Hanoi Branch
In Chapter 3, through the method of surveying and interviewing employees at EY Hanoi Branch, the thesis gives comments on the current situation of corporate culture here and comments on the responsibilities of the CBS department in organizing and implementing corporate culture. Next, the author has proposed some solutions to further improve the implementation of corporate culture of EY Hanoi Branch as well as further enhance the responsibility of the CBS department in organizing and implementing corporate culture.
11. Applicability in practice
The results of the thesis are the initial contribution and the basis for EY Hanoi Branch to research and apply in order to continue to improve the organization and implementation of corporate culture as well as further enhance the responsibility of the CBS department in this important work.
12. Further research directions
Research and develop tools to measure and evaluate corporate culture suitable for EY Hanoi Branch.
