TTLV: On-the-job training activities in 4-star hotels in Nha Trang. Case study of StarCity Hotel and Sao Viet Hotel

1. Student's full name: Nguyen Thanh Tuan 2. Gender: Male

3. Date of birth: December 27, 1989

4. Place of birth: Khanh Hoa

5. Decision on recognition of students No. 1599/QD-XHNV July 6, 2018 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training: 6-month extension

(record the forms of change and the corresponding time)

7. Thesis topic: On-the-job training activities in 4-star hotels in Nha Trang. Case study of StarCity Hotel and Sao Viet Hotel

8. Major: Tourism; Code: 8.81.01.01

9. Scientific supervisor: Associate Professor, Dr. Tran Duc Thanh - University of Social Sciences and Humanities - Vietnam National University, Hanoi

10. Summary of thesis results:

The thesis has reviewed the research on on-the-job training activities in 4-star hotels in Nha Trang, Khanh Hoa in both theoretical and practical aspects. The thesis conducted a survey and evaluated the current status of on-the-job training for employees of 4-star hotels in Nha Trang, Khanh Hoa. In 4-star hotels, the quality of on-the-job training activities at 4-star hotels in Nha Trang city, Khanh Hoa province is not high. The main reason for this situation is that the above hotels do not organize these activities scientifically, synchronously and uniformly, reflected in both content, training programs, methods, training forms, testing and evaluation methods, etc. The quality of on-the-job training will be improved if these hotels correctly identify the causes of the current situation, thereby having feasible and effective solutions to overcome the causes. With that meaning, hotel leaders should have the right awareness and investment in on-site training activities at the hotel, create a favorable environment for implementing training activities, create favorable conditions for trainees to be comfortable in spirit and health to absorb the training process; use trained human resources in appropriate positions, with remuneration levels including salary policies, bonuses, promotion opportunities corresponding to capacity; praise and recognize results, motivate people, in order to achieve the highest efficiency of on-site training activities, thereby bringing high-quality human resources to the hotel.

11. Practical applicability: Reference for restaurants and hotels in Nha Trang

12. Further research directions: Improving the quality of on-the-job training for employees at hotels in Nha Trang, Khanh Hoa

13. Published works related to the thesis: None                                                       

INFORMATION ON MASTER'S THESIS

1. Full name: Nguyen Thanh Tuan 2. Sex: Male

3. Date of birth: December 27, 1989 4. Place of birth: Khanh Hoa

5. Admission decision number: 1599/QD-XHNV Dated July 6, 2018

6. Changes in academic process: extend for 6 months

(List the forms of change and corresponding times)

7. Official thesis title: On-the-job training activities in 4-star hotels in Nha Trang. Case studies of StarCity Hotel and Sao Viet Hotel

8. Major: Tourism Code: 8.81.01.01

9. Supervisors: Associate Professor Dr. Tran Duc Thanh

10. Summary of the findings of the thesis:

The thesis has an overview of the research problem on the on-the-job training in 4-star hotels in Nha Trang, Khanh Hoa in both theoretical and practical terms. The thesis conducts surveys and assessments of the situation of on-the-job training in staff of 4-star hotels in Nha Trang, Khanh Hoa. Among 4-star hotels, the quality of on-site human resource training at 4-star hotels in Nha Trang city, Khanh Hoa province is not high enough. The main cause of this situation is that the hotels on this activity are not scientific, synchronous and uniform, reflected in content, training programs, methods, forms of training, methods, and evaluation .... The quality of on-the-job training will be improved, if these hotels identify the main cause of the situation, thereby having feasible and effective solutions to overcome the causes. With that in mind, hotel leaders should be aware of and properly invest in on-the-job training activities at the hotel, creating a favorable environment for the deployment of training activities and creating favorable conditions; let trainees be mentally comfortable and healthy to receive the training process; using trained human resources at appropriate positions, having remuneration levels including salary, bonus and promotion policies corresponding to their capabilities; praise and recognize the results, motivate people, in order to achieve the highest efficiency of on-site training, thereby bringing high quality human resources to the hotel.

11. Practical applicability, if any: A reference for restaurants and hotels in Nha Trang, Khanh Hoa.

12. Further research directions, if any: Improve the quality of on-the-job training for staff in hotels in Nha Trang, Khanh Hoa.

13. Thesis-related publications: None