TTLV: Research on the quality of tourism programs to Laos of international travel companies in Nghe An

MASTER'S THESIS INFORMATION

1. Student's full name:Nguyen Thi Tuyet Mai

2. Gender: Female

3. Date of birth: September 15, 1983

4. Place of birth: Cua Lo Town - Nghe An Province

5. Decision on recognition of students No. 3215/2014/QD-XHNV-SDH, dated December 31, 2014 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in training process: No

7. Thesis topic name: “Research on the quality of tourism programs to Laos of international travel companies in Nghe An”.

8. Major: Tourism Code:

9. Scientific instructor:Dr. Nguyen Quang Vinh– Lecturer, Faculty of Tourism Studies – University of Social Sciences and Humanities – Vietnam National University, Hanoi.

10. Summary of thesis results:

The thesis studies the quality of tourism programs to Laos of international travel companies in Nghe An through investigating the feelings and satisfaction level of tourists in participating and experiencing these tourism programs.

By studying a number of typical tourism companies in the province specializing in organizing tours to Laos, using survey forms to collect customer opinions and processing survey results, the service quality of tourism programs to Laos is evaluated objectively based on the tourists' point of view. The actual survey process and direct exchange with tourism program designers and tour guides who directly take tourists also help to make accurate assessments of the advantages as well as shortcomings in the quality of tourism programs of these tourism businesses.

From the survey results, the author has proposed measures on designing tourism programs, sales programs, strengthening connections... to improve the quality of tourism programs to attract customers on the Vietnam - Laos route at travel agencies. In addition, in order for the system of international travel agencies to attract customers on the Vietnam - Laos route to develop in both breadth and depth, it is necessary to have the support of competent authorities to create the most favorable conditions for international travel agencies in Nghe An in their business activities.

11. Practical application:

These research results will provide a basis for improving tourism programs for visitors to Laos to increase tourist satisfaction and improve efficiency and stability in their business operations.

12. Further research directions:

In-depth research on the type of tourism that tourists like to explore when coming to Laos (at Nghe An tourism companies)

13. The published works related to the thesis: none

INFORMATION ON MASTER'S THESIS

1. Full name: Nguyen Thi Tuyet Mai2. Sex: Female

3. Date of birth: September 15, 1983.4. Place of birth: Cualo town, Nghe An Province.

5. Admission decision number: 3215/2014/QD-XHNV-SDH dated December 31^st, 2014 by Rector of University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in academic process: None

7. Official thesis title: "Study on the quality of the tourism program of the Lao international travel companies in Nghe An Province."

8. Major: Tourism StudiesCode:

9. Supervisors: Dr. Nguyen Quang Vinh – Lecturer, Faculty of Tourism Studies – University of Social Sciences and Humanities – Vietnam National University, Hanoi

10. Summary of the findings of the thesis:

The thesis is to study the quality of tourism programs to Laos which are of travel companies in Nghe An Province through survey the tourists' sense and satisfaction in participation, experience of the programs.

By studying some typical tourism companies in the province that are organizing tours to Laos, and using the questionnaire to collect customer feedback and survey processing, the quality of service the Laos tourism program was evaluated objectively based on the view of visitors. Through survey, process and discussion with the designers of travel programs and tour guides directly also helps to make some consider on the advantages as well as the disadvantages of quality tour programs of these tourism entrepreneurs.

From the servey results, the author has launched measures on designing tour programs, sale plan and strengthening the link ... to improve the quality of programs to attract tourists to the destinations of Vietnam-Laos at those travel companies. Besides that, making international travel entrepreneurs attract tourists in Vietnam-Laos tourism route and, developed both in width and depth, there must be the support from the Government agencies. Thus, the author also proposed recommendations to the Governments of Vietnam and Laos, and Vietnam National Administration of Tourism…to enhance the coordination between the authorities in order to facilitate most beneficial to companies of international tourism in the province of Nghe An in their business activities.

11. Practical applicability, if any:

The results of this research will provide the scientific and practical bases for the international travel companies in Nghe An and also in other provinces to complete tour programs for tourists to Laos to increase visitor satisfaction and improve the efficiency and stability of its business activities.

12. Further research directions, if any:

Deeply studying on types of tourism of exploration while in Laos (of travel companies in Nghe An).

13. Thesis-related publications: None