TTLV: Research on training practices in 5-star hotels in Nha Trang city - Case study of Sheraton Hotel and Muong Thanh Hotel

INFORMATION ABOUT THE MASTER'S THESIS

1. Student's full name:Truong Thi Ha 

2. Gender: Female

3. Date of birth: August 12, 1893

4. Place of birth: Nga Son, Thanh Hoa

5. Decision No. 3683/2015/QD-XHNV dated December 31, 2015, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.

6. Changes in the training process: No changes

7. Thesis title:Research on training practices in 5-star hotels in Nha Trang city - Case study of Sheraton Hotel and Muong Thanh Hotel.

8. Major: Tourism Studies Code: TD 01

9. Scientific supervisor:Assoc. Prof. Dr. Le Anh Tuan

10. Summary of the thesis results:

The purpose of this research is to present the basic content of training at 5-star hotels in Nha Trang city.

Firstly, based on the theory of research on training work in hotels, the author has basically completed the following contents: (1) Concept of training in the hotel industry; (2) Content of training for hotel staff; (3) Brief summary of research and works on human resource management in general and training work in particular. (4) Conducting a situation analysis based on survey, interview, and evaluation methods, proposing specific solutions for two 5-star hotels in Nha Trang city. The contents of training work are the essential theoretical basis for completing the research content on training, one of the important tasks of human resource management.

Secondly, through practical surveys of hotel staff and in-depth interviews with training officers and human resources managers, the study analyzed the current state of staffing structure and employee training through survey questionnaires, and from there identified the strengths and weaknesses of this work at the studied hotels over the past period. The results of the study are highly practical but only representative of a few 5-star hotels in Nha Trang. Therefore, the solutions are still general and macro-level in nature.

11. Practical applications:

Based on theoretical perspectives and the current state of employee training at the two hotels under study, the author has proposed several solutions in the following groups: divided into two parts, for Muong Thanh Hotel, it is necessary to (1) Diversify training types and programs, (2) Effectively utilize training funds, and (3) Build a detailed and accurate training effectiveness evaluation system. For Sheraton Hotel, it is necessary to: (1) Improve the effectiveness of training and training results evaluation, and (2) Establish training partnerships. Furthermore, this document will be a useful reference for human resource managers in the hotel industry as well as a reference for tourism students.

12. Future research directions:

Expanding the research scope to other provinces and cities will enhance the reliability of the study. Furthermore, the distribution of survey questionnaires to not only hotel staff but also tourists will be tailored to specific circumstances and timeframes, ensuring a comprehensive sample and highly practical results.

To verify the practicality of the proposed solutions aimed at improving training for the two hotels and to expand the research scope to include all hotels in Nha Trang.

13. Published works related to the thesis:

Truong Thi Ha (2017), Human resource training at international hotel chains, Vietnam Tourism Magazine, September issue.

MASTER THESIS INFORMATION

1. Full name: Truong Thi Ha 2. Gender: Female

3. Date of birth: August 12, 1893 4. Place of birth: Nga Son, Thanh Hoa

5. Recipient Decision No. 3683/2015/QD-XHNV, December 31th , 2015 by the Rector University of Social Sciences and Humanities – Hanoi National University.

6. Changes in the training process: No changes

7. Thesis title: A research on training in five-star hotels in Nha Trang city (in case Sheraton hotel and Muong Thanh hotel).

8. Major: Tourism Studies Code: TD 01

9. Instructor: Assoc. Le Anh Tuan

10. Summary of the results of the thesis:

The purpose of this research project is to provide basic training content at 5-star hotel in Nha Trang city.

Firstly, based on the theory of research in training at the hotel, the author has basically completed the following topics: (1) the concept of hospitality training; (2) Content of training for hotel staff; (3) Briefly summarize researches, works on human resource management in general and training in particular. (4) Conducting a situational analysis based on survey methods, interviews, and evaluations proposed specific solutions for two five-star hotels in Nha Trang city. This is the key theoretical basis for completing research content in the training field, one of the important tasks of human resource management.

Secondly, through survey for staff at the hotel and in-depth interviews with trainers, HR managers, the subject went into the analysis of the current situation of personnel structure, training for employees through questionnaires and pros and cons of this work at the research hotel in the past. The result of the project is highly realistic but only represents some five-star hotels in Nha Trang. So the solutions are still general and macro.

11. Applicability in practice:

From the point of view of the theoretical basis, the current state of training for staff at two research hotels, the author has put forward several solutions in the following groups: which are divided into two parts for Muong Thanh Hotel needs to (1) diversify training forms and programs, (2) make efficient use of training resources, (3) develop a training effectiveness evaluation system detailed and accurate. For the Sheraton Hotel: (1) Improve the effectiveness of training and evaluation of training results, (2) Associate training.

In addition, the results of this study can help university students and other researchers have a better understanding on this subject matter and further research this topic in other locations.

12. Next research directions:

Expand the scope of research to other cities and provinces to increase the credibility of the research topic. In addition, the distribution of survey not only to the hotel staff but also to visitors will be done depending on the circumstances, the specific time to sample the overall and the results are Highly realistic.

Examining the practicality of the solutions proposed to improve the training of two hotels and expand the scope of research for the system of hotels in Nha Trang.

13. Published works related to thesis:

Truong Thi Ha (2017), Human Resource Training in International Hotel Chain, Vietnam Tourism Magazine, No.9.