1. Student's full name: Pham Thi Thuy Hang 2. Gender: Female
3. Date of birth: September 23, 1991
4. Place of birth: Dinh Tien, Yen Dinh, Thanh Hoa, Vietnam
5. Decision on student admission No. 2948/2021/QD-XHNV dated December 28, 2021, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in the training process: None
7. Thesis title: A study on the satisfaction of domestic tourists with voucher services at 4-5 star accommodation establishments in Vietnam.
8. Major: Tourism Code: 8810101.01
9. Scientific supervisor: Dr. Vu Anh Tu - Vietnam National Institute of Culture and Arts.
10. Summary of the thesis results:
- An overview of theoretical and practical issues regarding customer satisfaction in general and accommodation voucher services in particular.
- Identify the factors influencing tourist satisfaction with voucher services for 4-5 star accommodation in Vietnam.
- Propose several recommendations to enhance both the quantitative and qualitative attributes to improve tourist satisfaction with voucher services for 4-5 star accommodation in Vietnam.
11. Practical applications:
The research findings provide a basis for tourism businesses in Vietnam to understand the process and impact of attributes on the overall satisfaction level of tourists with 4-5 star accommodation voucher services in Vietnam. This will enable them to develop strategies and improve their products and services to meet trends and effectively utilize accommodation voucher services. Furthermore, the research results can be used as data and reference material for studies on prepaid services and tourist satisfaction with tourism services.
12. Further research directions: Prepaid services in tourism;
13. The published works related to the thesis:
(List the works in chronological order if available)
INFORMATION ON MASTER'S THESIS
1. Full name: Pham Thi Thuy Hang............ 2. Sex: Female...................................
3. Date of birth: 23 Sep 1991................... 4. Place of birth: Thanh Hoa (Vietnam)
5. Admission decision number: 2948/2021/QD-XHNV Dated 28 Dec 2021
6. Changes in academic process: No
7. Official thesis title: Researching satisfaction of domestic tourists for 4-5 stars accommodation voucher in Vietnam...................................................................................
8. Major: Tourism................................... 9. Code: 8810101.01...................
10. Supervisors: Ph.D. Vu Anh Tu - Vietnam National Institute of Culture & Arts Studies
11. Summary of the findings of the thesis:
- Overview of discussion and practical issues regarding satisfaction and hospitality services voucher.
- Identify factors affecting tourist satisfaction with Vietnam's 4-5 star accommodation voucher services.
- Propose recommendations to increase quantity and quality attributes to improve tourist satisfaction with Vietnam's 4-5 star accommodation voucher services.
12. Practical applicability:
The research results are the basis for tourism businesses in Vietnam to understand the process and operation of the attributes to the general level of satisfaction of tourists with respect to accommodation service voucher 4-5 star services in Vietnam from which to orient and build service products to meet trends and effectively exploit accommodation vouchers. In addition, the resulting research can also be used as data and reference for studies on prepayment services and customer satisfaction in tourism services.
13. Further research directions: Research prepayment services in tourism.
14. Thesis-related publications: ..............................................................................
(List them in chronological order)
