1. Student's full name: Nguyen The Cuong 2. Gender: Male
3. Date of birth: March 12, 1979.
4. Place of birth: Phuc Yen - Vinh Phuc
5. Decision on student admission No. 2948/2021/QD-XHNV dated December 28, 2021, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in the training process:
(Note the types of changes and the corresponding times)
7. Thesis title: Training activities at some 5-star hotels of Muong Thanh Group
8. Major: Tourism; Code: 8810101.01
9. Scientific supervisor: Dr. Nguyen Ngoc Dung
(Please include your scientific title, academic degree, full name, and workplace)
10. Summary of the thesis results:
Firstly, the thesis has provided an overview of research and systematized the theoretical basis of training activities in general and training activities in hotels in particular, such as: concepts, internal and external factors affecting training activities; training content and forms, and training processes.
Secondly, the thesis introduced and analyzed the current state of business development of the hotels studied (Muong Thanh Luxury Quang Ninh, Muong Thanh Luxury Da Nang, Muong Thanh Luxury Can Tho), including infrastructure, organizational structure, human resources, service systems, customer markets, and revenue. Through this, it identified the favorable and unfavorable conditions for training activities at these hotels.
Thirdly, the thesis qualitatively analyzes and evaluates the current state of training activities in the studied hotels based on secondary data from the hotels, as well as data from in-depth interviews and surveys conducted using questionnaires with managers and staff of these units. Through this, the thesis clarifies the main issues of training activities such as content, form, and training processes currently implemented at the Group and the studied hotels. Based on this, the thesis provides a general assessment of the advantages and limitations that need to be addressed in the training activities at the three studied hotels.
Fourth, based on an analysis of the current state of training activities at the hotels under study, the thesis offers several recommendations to improve and enhance the effectiveness of training activities.
11. Practical applications: (if any)
This document serves as a reference for students and trainees in tourism and hospitality-related fields, and provides a scientific basis for hotels to refer to in their training activities and within the Muong Thanh Group.
12. Future research directions: (if any)
13. The published works related to the thesis:
(List the works in chronological order if available)
INFORMATION ON MASTER'S THESIS
1. Full name: Nguyen The Cuong 2. Sex: Male
3. Date of birth: 12/03/1979
4. Place of birth: Phuc Yen – Vinh Phuc
5. Admission decision number: 2948/2021/QD - XHNV. Dated December 28, 2021............
6. Changes in academic process: .........................................................................................
(List the forms of change and corresponding times)
7. Official thesis title: Training activities at some 5-star hotels of Muong Thanh Group
8. Major: Tourism
9. Code: 8810101.01
10. Supervisors: Dr. Nguyen Ngoc Dung
(Full name, academic title and degree)
11. Summary of the findings of the thesis:
Firstly, the thesis has overviewed the research and systematized the theoretical basis of training activities in general and training activities in hotels in particular such as: concepts, factors inside and outside the business. affects training activities; content and form of training, training process.
Second, the thesis introduced and analyzed the current status of hotel business development from physical conditions, organizational structure and human resources, service systems, customer markets and services. revenue of researched hotels (Muong Thanh Luxury Quang Ninh, Muong Thanh Luxury Da Nang, Muong Thanh Luxury Can Tho). Thereby, we draw out favorable and difficult conditions for training activities at hotels.
Third, the thesis analyzes and qualitatively evaluates the current state of training activities of the researched hotels based on secondary data of the hotels as well as in-depth interview data, survey data using administrative questionnaires. managers and employees of these units. Thereby, the thesis has clarified the main issues of training activities such as the content, form and training process being carried out at the Group as well as the research hotels. On that basis, the thesis provides general assessments of the advantages and limitations that need to be overcome of training activities at the three research hotels.
Fourth, based on the explanation of the current status of training activities at the researched hotels, the thesis makes some recommendations to improve and enhance the effectiveness of training activities.
12. Practical applicability, if any:
It is a reference document for students and trainees in the tourism and hospitality industries and is a scientific basis that hotels can refer to in implementing training activities of hotels and Muong Thanh Group.
13. Further research directions, if any: ...................................................................................
14. Thesis-related publications: ..........................................................................................
(List them in chronological order)
