TTLV: Management of training for staff working at 3-star hotels in Thai Nguyen province

MASTER'S THESIS INFORMATION

1. Student's full name:Le Thi Anh       

2. Gender: Female

3. Date of birth: July 27, 1989

4. Place of birth: Thai Nguyen

5. Decision on recognition of students No. 15/QD-SDH dated January 22, 2015 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: No

7. Thesis topic name:Management of training of staff working at 3-star hotels in Thai Nguyen province

8. Major: Tourism Code:

9. Scientific instructor:Assoc.Prof.Dr. Nguyen Thi Nguyen Hong, Hanoi University of Commerce

10. Summary of thesis results:

Systematize the theoretical basis of training management for staff working in 3-star hotels.

Analyze the current status of staff training management at hotels in recent times (focusing on 2012-2014). From there, evaluate and point out the advantages and disadvantages in staff training management at hotels.

Proposing some solutions and recommendations to improve the management and training of staff at 3-star hotels in Thai Nguyen province.

11. Practical applicability: Specify solutions to improve the effectiveness of management and training of staff at 3-star hotels in Thai Nguyen province, contributing to improving labor productivity and business efficiency for hotels.

12. Further research directions: Research to improve the quality of tourism human resources in Thai Nguyen province in particular and the Northern Midlands and Mountains region in general.

13. Those published works related to the thesis: Scientific article “Improving the effectiveness of human resource management at 3-star hotels in Thai Nguyen province", Journal of Science and Technology - Thai Nguyen University.

INFORMATION ON MASTER'S THESIS

1. Full name: Thi Anh Le

2. Sex: Female

3. Date of birth: 27^thJuly, 1989

4. Place of birth: Thai Nguyen

5. Admission decision number: 15/ QĐ- SĐH. Dated: 22^ndJanuary, 2015

6. Changes in academic process: None

7. Official thesis title: Working staff training management at the three-star hotels in Thai Nguyen province

8. Major: Faculties of Tourism Studies Code:

9. Supervisors: Associate Professor. PhD. Nguyen Thi Nguyen Hong, Vietnam University of Commerce

10. Summary of the findings of the thesis:

- Re-systematize the theoretical basis of working staff training management at the three-star hotels.

- Four three-star hotels in Thai Nguyen province were selected as the typical subjects, the actual situation of the working staff management at the three-star hotels in recent years (2012-2014) was analyzed. The strengths and weaknesses in the management of the working staff training at the hotels were figured out.

- Some experiences were given out and some possible solutions were suggested in order to improve the effectiveness of the working staff training.

11. Practical applicability, if any: Specify the solutions in order to improve the effectiveness of the working staff training, contribute to the improvement of the labor productivity ans the business effectiveness of the hotels.

12. Further research directions, if any: Improving the quality of tourism staff in Thai Nguyen in particular and the midland and mountainous area in the North in general.

13. Thesis-related publications: “Improve the effectiveness of human resources at the three-star hotels in Thai Nguyen province",Journal of Science and Technology, Thai Nguyen University.