TTLV: Corporate culture in some 5-star hotels in Nha Trang. Case study of Sheraton Nha Trang hotel and Muong Thanh Luxury Nha Trang hotel

1. Student's full name: Le Thi Thu Hang 2. Gender: Female

3. Date of birth: September 14, 1985

4. Place of birth: Do Luong - Nghe An

5. Student recognition decision No. 1698/QD-XHNV dated July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in training process: 1st extension

7. Thesis topic: Corporate culture in some 5-star hotels in Nha Trang. Case study of Sheraton Nha Trang hotel and Muong Thanh Luxury Nha Trang hotel.

8. Major: Tourism; Code: TD

9. Scientific supervisor: Associate Professor, Dr. Tran Thuy Anh - Working unit: Faculty of Tourism Studies; University of Social Sciences and Humanities, Vietnam National University, Hanoi

10. Summary of thesis results:

The thesis has summarized the research on corporate culture of Sheraton Nha Trang Hotel and Muong Thanh Luxury Nha Trang Hotel. The thesis has presented an overview of research works related to issues such as corporate culture, hotel corporate culture and 5-star hotels. Analyzing the current status of corporate culture, comparing and evaluating the implementation of Sheraton Nha Trang Hotel and Muong Thanh Luxury Nha Trang Hotel in the period of 2017-2019, thereby finding the strengths, weaknesses, and limitations in building and developing corporate culture of each hotel as well as the causes of those limitations and shortcomings. The thesis has also proposed major groups of solutions to improve corporate culture for 5-star hotels in Nha Trang - Khanh Hoa in the coming time.

11. Practical applicability: The research results of the thesis are suggestions for businesses to improve the corporate culture of accommodation businesses. Improve the effectiveness of corporate culture to serve and develop businesses.

12. Further research directions: Consumer culture of tourists at 5-star hotels in Nha Trang.

13. Published works related to the thesis: None

IINFORMATION ON MASTER'S THESIS

1. Full name: Le Thi Thu Hang 2. Gender: Female

3. Date of birth: September 14, 1985 4. Place of birth: Do Luong – Nghe An

5. Admission decision number: 3379/2017/QD-XHNV Dated December 19, 2017

6. Changes in academic process: None

7. Official thesis title: Business culture of 5-star hotels in Nha Trang city – case studies of Sheraton Nha Trang hotel & spa and Muong Thanh Luxury Nha Trang hotel.

8. Major: Tourism Code: TD

9. Supervisors: Assoc.Prof.Dr. Tran Thuy Anh. Working unit: Department of Tourism Studies; University of Social Sciences and Humanities, Hanoi National University.

10. Summary of the findings of the thesis:

The thesis overviewed the business culture of Sheraton Nha Trang hotel and Muong Thanh Luxury Nha Trang hotel. The thesis presented an overview of the research works related to issues such as corporate culture, hotel business culture and 5-star hotel. Analyze the current situation of corporate culture, compare the performance evaluation of Sheraton Nha Trang hotel and Muong Thanh Luxury Nha Trang hotel in the period of 2017-2019, then find out the strengths, weaknesses, limitations in building and developing the corporate culture of each hotel as well as the cause of those limitations and limitations. The thesis has also proposed major solutions to improve corporate culture for 5-star hotels in Nha Trang - Khanh Hoa in the near future.

11. Practical applicability, if any: The results of the thesis are suggestions for businesses to improve their business culture. Improve the efficiency of corporate culture in service and business development.

12. Further research directions, if any: Consumer culture of tourists at 5-star hotels in Nha Trang.

13. Thesis-related publications: None