Information on the thesis "Handling Social Conflicts Arising from the Use of Information Technology in Administrative Management (Case Study of the Ho Chi Minh City Department of Planning and Investment)" by graduate student Than Ngoc Nghia, majoring in Science and Technology Management.1. Student's Full Name: Than Ngoc Nghia 2. Gender: Male 3. Date of Birth: May 1, 1975 4. Place of Birth: Ho Chi Minh City 5. Decision No. 1376/QD-XHNV-KH&SDH dated October 29, 2008, issued by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Changes during the training process: None 7. Thesis Title: Handling Social Conflicts Caused by the Use of Information Technology in Administrative Management (Case Study of the Department of Planning and Investment of Ho Chi Minh City) 8. Major: Science and Technology Management; Code: 60.34.72 9. Scientific Advisor: Dr. TRAN TRONG KHUE 10. Summary of thesis results: This thesis studies social conflicts arising from the application of IT in administrative management at the Department of Planning and Investment of Ho Chi Minh City (hereinafter referred to as conflicts). Through this, it identifies behaviors that manifest contradictions and conflicts, investigates the causes of these conflicts, and proposes solutions to address them. After the research, the following points can be summarized: The main behaviors manifesting social conflicts include: IT department staff often focus on their professional duties without fully understanding the professional requirements of other professional departments. Professional departments lack synchronized and close cooperation with the IT implementation and development department. Professional departments do not strictly adhere to regulations on IT application. The main causes of social conflict include: Government and relevant ministries' regulations are not truly aligned with the development progress of IT application in administrative management; cooperation and information exchange between the IT department and specialized departments are not frequent and lack cohesion; direct impact on the material interests of specialized departments; differences in viewpoints and expectations regarding work, organization, and collaborators. Some solutions to handle conflict include: mainly applying conflict resolution methods such as competition, cooperation, avoidance, concession, compromise… Institutionalizing requirements for IT application in management to limit conflict. 11. Practical application potential: The results obtained from this thesis contribute to the application and handling of social conflict caused by the use of IT in administrative management at the Department of Planning and Investment of Ho Chi Minh City, and can also serve as a reference document for other departments and agencies. 12. Further research directions: Social conflicts in post-inspection procedures for licensed economic organizations. 13. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name : THAN NGOC NGHIA 2. Sex: Male 3. Date of birth: January 5, 1975 4. Place of birth: HoChiMinh City 5. Admission decision number: 1376/QD-XHNV-KH&SĐH Dated 10/29/2008 6. Changes in academic process: (List the forms of change and corresponding times) 7. Official thesis title: Resolving social conflict caused by applying information technology in administrative management 8. Major: Science and technology Management 9. Code: 60.34.72 10. Supervisors: PhD. TRAN DUNG KHUE (Full name, academic title and degree) 11. Summary of the findings of the thesis: (Summarize them with stress on the new findings, if any) Content of thesis is the research on the social conflicts caused by the application of information technology (IT) in administrative management at the Department of Planning and Investment of Ho Chi Minh City (DPI), hereinafter called the conflict. Thereby identifying behaviors manifest conflicts, conflicts, find out the causes of these conflicts and suggest solutions to handle conflict. After research, it can be summed up some of the following: The behavioral manifestations mainly social conflict, including: The staff of the IT department often focuses on professionalism, but not really understand the business requirements of the other specialized sections. The staff of professional departments is not uniform and not close to the parts of the IT development and deployment The specialized departments do not seriously fulfill the implementation of regulations on IT applications. The main causes of social conflict, including: The legal documents of the Government and the ministries and agencies are not really close to the development progress of the application of IT in administrative management. The cooperation and exchange of information between the IT departments and professional departments is not often, and lacks of cohesion The direct effects of material interests of the professional division The difference in attitude and expectations of work, organization and coordination A number of solutions for handling conflict: Mainly apply the solution to the conflict mainly as methods of competition, cooperation, Cold avoidance, concession, compromise ... Institutionalizing the requirements of IT applications in management to reduce conflict. 12. Practical applicability, if any: Results from essays contribute to the application and the handling of social conflicts due to the use of IT in administrative management at the Department of Planning and Investment of Ho Chi Minh City, and may be references for other departments 13. Further research directions, if any: The social conflicts in the post-inspection work and economic organization which were licensed for business registration. 14. Thesis-related publications: None
