Thesis information "Handling social conflicts caused by using information technology in administrative management (Case study of Ho Chi Minh City Department of Planning and Investment)" by HVCH Than Ngoc Nghia, majoring in Science and Technology Management.1. Full name of student: Than Ngoc Nghia 2. Gender: Male 3. Date of birth: May 1, 1975 4. Place of birth: Ho Chi Minh City 5. Decision to recognize student No.: 1376/QD-XHNV-KH&SDH dated October 29, 2008 by the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi. 6. Changes in the training process: None 7. Thesis topic: Handling social conflicts due to the use of information technology in administrative management (Case study of the Department of Planning and Investment of Ho Chi Minh City) 8. Major: Science and Technology Management; Code: 60.34.72 9. Scientific supervisor: Dr. TRAN TRONG KHUE 10. Summary of the results of the thesis: The thesis studies social conflicts due to the application of IT in administrative management at the Department of Planning and Investment of Ho Chi Minh City, hereinafter referred to as conflicts. Thereby, it identifies behaviors that manifest contradictions and conflicts, investigates the causes of those conflicts and proposes solutions to handle those conflicts. After the study, it is possible to summarize some of the following contents: The main behaviors that manifest social conflicts include: The staff of the IT department often focus on professional skills without really understanding the professional requirements of other professional departments. The professional department's cooperation is not synchronous and not close with the department implementing and developing IT. The professional department does not strictly implement the regulations on IT application. The main causes of social conflicts include: Legal documents of the Government and related Ministries and branches are not really close to the development progress of IT application in administrative management. Cooperation and information exchange between the IT Department and specialized departments are not regular, lacking cohesion Directly affecting the material benefits of specialized departments Differences in views and expectations on work, organization and coordinators Some solutions to handle conflicts: Mainly apply the main conflict resolution solutions such as competition, cooperation, avoidance, concession, compromise... Institutionalize the requirements for IT application in management to limit conflicts. 11. Practical applicability: The results obtained from the thesis contribute to the application and handling of social conflicts due to the use of IT in administrative management at the Department of Planning and Investment of Ho Chi Minh City, and can be a reference document for other Departments and branches. 12. Further research directions: Social conflicts in post-inspection work for economic organizations licensed to register for business. 13. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name : THAN NGOC NGHIA 2. Sex: Male 3. Date of birth: January 5, 1975 4. Place of birth: HoChiMinh City 5. Admission decision number: 1376/QD-XHNV-KH&SĐH Dated 10/29/2008 6. Changes in academic process: (List the forms of change and corresponding times) 7. Official thesis title: Resolving social conflict caused by applying information technology in administrative management 8. Major: Science and technology Management 9. Code: 60.34.72 10. Supervisors: PhD. TRAN DUNG KHUE (Full name, academic title and degree) 11. Summary of the findings of the thesis: (Summarize them with stress on the new findings, if any) Content of thesis is the research on the social conflicts caused by the application of information technology (IT) in administrative management at the Department of Planning and Investment of Ho Chi Minh City (DPI), hereinafter called the conflict. Thereby identifying behaviors manifest conflicts, conflicts, find out the causes of these conflicts and suggest solutions to handle conflict. After research, it can be summed up some of the following: The behavioral manifestations mainly social conflict, including: The staff of the IT department often focuses on professionalism, but not really understand the business requirements of the other specialized sections. The staff of professional departments is not uniform and not close to the parts of the IT development and deployment The specialized departments do not seriously fulfill the implementation of regulations on IT applications. The main causes of social conflict, including: The legal documents of the Government and the ministries and agencies are not really close to the development progress of the application of IT in administrative management. The cooperation and exchange of information between the IT departments and professional departments is not often, and lacks of cohesion The direct effects of material interests of the professional division The difference in attitude and expectations of work, organization and coordination A number of solutions for handling conflict: Mainly apply the solution to the conflict mainly as methods of competition, cooperation, Cold avoidance, concession, compromise ... Institutionalizing the requirements of IT applications in management to reduce conflict. 12. Practical applicability, if any: Results from essays contribute to the application and the handling of social conflicts due to the use of IT in administrative management at the Department of Planning and Investment of Ho Chi Minh City, and may be references for other departments 13. Further research directions, if any: The social conflicts in the post-inspection work and economic organization which were licensed for business registration. 14. Thesis-related publications: None
