TTLV: Nghiên cứu cải thiện chất lượng dịch vụ tại Trung tâm Thư viện- Học viện Kỹ thuật mật mã

1. Full name : Nguyen Thi Phuong Thuy         
 2. Sex: Female
3. Date of birth: 19/12/1988                        
4. Place of birth: Ha Noi
5. Admission decision number: 2705/2020/QĐ-XHNV Dated 24/12/2020 by Rector of the Vietnam National University, Hanoi. University of Social Sciences and Humanities.
6. Changes in academic process: ..................... .............................................................
7. Official thesis title: Improving service quality of the Academy of Cryptography Technique’s Library
8. Major: Library and Information Science
9. Code: 8320201.01
10. Supervisors:   Dr. Nguyen Thi Kim Dung
11. Summary of the findings of the thesis:
         The thesis analyzes the current situation of various types of information - library service organized to serve users at the Library Center, Academy of Cryptography Technique: Assessing the factors affecting the creation of information and organizing information service - library at the Center; Appriciating the quality of information - library service through criteria.  From there, there is a basis for proposing a number of solutions to improve service quality at the Library Center of Academy of Cryptography Technique to help improve the efficiency of service users at the Library to enhance the quality of Education and Training at Academy of Cryptography Technique.
12. Practical applicability, if any:
     The research results of the thesis can be applied at the Library Center, Academy of Cryptography Technique.  In addition, the thesis can also be a reference source for those who are interested in the research direction of the topic on improving service quality and improving the operational efficiency of the library.
13. Further research directions, if any: ............ .............................................................
14. Thesis-related publications: ....................... .............................................................