TTLV: “Standardizing office operations at the Central Region Branch - National Academy of Public Administration”

1. Student's full name: PHAM THANH HUE 2. Gender: Female
3. Date of birth: February 28, 1990
4. Place of birth: Lien Ha, Dong Anh, Hanoi
5. Decision No. 1058/QD-XHNV dated May 19, 2021, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.
6. Changes in the training process:
7. Thesis Title: “Standardization of Office Operations at the Central Region Branch - National Academy of Public Administration”
8. Major: Office Management Thesis Code:
9. Instructor: Dr. Nguyen Manh Cuong
10. Summary of the thesis results
Chapter 1. Theoretical basis of standardizing office operations
In Chapter 1, the author outlines some general theoretical issues concerning offices and office operations; the theoretical basis and objectives, content and principles, and process of standardizing office operations; and responsibilities in standardizing office operations.
Chapter 2. Current Status of Office Operations Standardization at the Central Region Branch - National Academy of Public Administration
Based on the scientific foundations presented in Chapter 1, the author conducts a survey and evaluation of the current state and results of standardizing office operations at the Central Region Branch of the National Academy of Public Administration, based on five criteria in the Evaluation Criteria Framework. To gain a comprehensive and objective view of the standardization of office operations, the author also conducts a survey of this work at two university training institutions in the region. Through this, the author comments on and evaluates the advantages, limitations, and causes of limitations in the standardization of office operations at the Branch.
Chapter 3. Proposing some solutions to improve the effectiveness of standardizing office operations at the Central Region Branch - National Academy of Public Administration.
Based on the research and assessment of the current situation in Chapter 2, the author proposes three groups of solutions to improve the effectiveness of standardizing office operations at the Central Region Branch of the National Academy of Public Administration. These solution groups focus on the following issues: solutions aimed at raising awareness and expertise in standardizing office operations; solutions concerning internal regulations; and solutions concerning the standardization of office regulations, rules, and operational procedures.
11. Practical applications
Firstly, based on the research results in this thesis, the Central Region Branch can use this as a basis to develop and standardize work processes to suit the actual conditions at the unit after the merger of the Quang Nam Branch of the Hanoi University of Interior Affairs into the Hue Branch of the National Academy of Public Administration.
Secondly: to help the Branch Institute's leadership provide more guidance that is relevant to the unit's current situation, so that standardization in general and the standardization of office operations at the Branch Institute in particular can be more effective (for example: incorporating the standardization of office operations into the annual plan; developing criteria/standards as a basis for checking and evaluating the results of implementing the standards; improving areas that have not yet been standardized such as the organization of meetings, events, and reception; developing and declaring the mission, vision, and core values...).
Thirdly: to help units within the Sub-institute understand how to identify activities that need to be standardized (through regulations/rules/procedures) and the measures to implement standardized office operations at the Sub-institute.
Fourthly: it is an important learning resource for research and teaching.
12. Future research directions
Based on the research findings in this thesis, the author will continue to research issues related to standardizing office operations throughout the Academy in the future; and simultaneously research and develop standard procedures related to office operations that can be applied at the Academy in particular and higher education institutions in general.
 

INFORMATION ON MASTER'S THESIS

1. Student's full name: PHAM THANH HUE
2. Gender: Female
3. Date of birth: 28/02/1990
4. Birthplace: Lien Ha ward, Dong Anh district, Ha Noi city
5. Student recognition decision number: 1058/QD-XHNV dated May 19, 2021 by the Rector of University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in the training process:
7. Thesis title: Standardizing office activities at the Branch of the National Academy of Public Administration in the Central region
8. Major: Office Administration Subject code:
9. Instructor: Doctor Nguyen Manh Cuong
10. Summary of the results of the thesis

Chapter 1. Theoretical basis for standardization of office operations

In chapter 1, the author outlines some general theoretical issues about offices and office activities; theoretical basis and objectives, contents and principles and procedures of standardizing office operations; responsibility in standardizing office operations.

Chapter 2 Standardization of office operations at Central Regional Branch - National Academy of Public Administration

Based on the scientific basis presented in Chapter 1, the author conducts a survey, assesses the status and results of standardization of office activities at the Central Regional Branch - National Academy of Public Administration based on 05 criterias in the Evaluation Criteria Framework. In order to have a comprehensive and objective view of the standardization of office activities, the author conducted a survey on this work at 02 university training institutions in the area. Thereby, the author commented and evaluated the advantages, limitations, and causes of limitations in standardizing office activities at the Branch.

Chapter 3 Proposing some solutions to improve the efficiency of standardizing office activities at the Central Regional Branch - National Academy of Public Administration

Based on the research and assessment of the current situation in Chapter 2, the author proposes 3 groups of solutions to improve the efficiency of standardizing office activities at the Central Regional Branch - National Academy of Public Administration. The solution groups focus on the following issues: the solution group aims to raise awareness and standardization level of office operations; solution group on internal regulations; solution group on standardization of office rules, regulations and operating procedures.

11. Applicability in practice

Firstly: based on the research results in the thesis, the Central Region Branch can have foundation to build and standardize the working processes to match the actual conditions at the unit after the merger of the Quang Nam campus of Hanoi University of Home Affairs to Hue Branch of the National Academy of Public Administration.

Second: help the Branch's leaders to have more instructions in line with reality at the unit in the current period so that the general standardization and standardization of office activities at the Brach can be more effective (for example: putting standardization contents of office into the annual plan; developing criteria/standards as a basis for checking and evaluating the results of implementation of standards; completing contents that have not been standardized such as organizing meetings, events, receptions; formulating and declaring mission, vision, core values...).

Thirdly: help the units of the Branch know how to identify the activities that need to be standardized (by regulations/rules/processes) and measures to implement the standardization process of office activities at the Branch.

Fourth: it is an important material for research and teaching.

12. Further research directions

Based on the research results in this thesis, in the coming time the author will continue to study issues related to standardization of office operations throughout the Academy; At the same time, research and develop standard procedures related to office operations that can be applied at the Academy in particular and higher education institutions in general.