1. Student's full name: Pham Thi Thu Giang 2. Gender: Female
3. Date of birth: September 13, 1987
4. Place of birth: Kha Phong – Kim Bang – Ha Nam.
5. Decision on student admission No. 1811/2021/QD-XHNV dated September 8, 2021, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in the training process:
7. Thesis title: “Assessing the quality of information user services at the Military Library”
8. Major: Information and Library Science; Code: 8320201.01 (UD)
9. Scientific advisor: Dr. Chu Ngoc Lam, Hanoi Library.
10. Summary of the thesis results:
The thesis "Assessing the Quality of Information Service Activities at Military Libraries" is divided into three chapters. Chapter 1 outlines the theoretical and practical basis for evaluating the quality of information service activities at Military Libraries. Chapter 2 focuses on analyzing the current state of information service activities at Military Libraries from 2018 to 2022. Chapter 3 proposes solutions to improve the quality of information service activities at Military Libraries. The thesis is highly relevant and has significant scientific and practical value, contributing to enriching the source of reference materials on the issue of improving the quality of information service activities at Military Libraries in particular and libraries throughout the military in general.
11. Practical applications:
Firstly, based on the research and evaluation results presented in this thesis, the Military Library can use this as a basis to develop and improve its user service practices and provide appropriate guidance and direction, closely aligned with the unit's practical realities, for user service activities in the present and future.
Secondly: This thesis can be used as a reference document for libraries throughout the military to reassess the current state of information user services over the past period, and thereby plan to improve the quality of information user services at unit libraries in the future.
12. Future research directions:
13. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name: Pham Thi Thu Giang 2. Sex: Female
3. Date of birth: September 13, 1987 4. Place of birth: Kha Phong – Kim Bang – Ha Nam
5. Admission decision number: 1811/2021/QD-XHNV Dated September 8, 2021 the Headmasters of the University of Social Sciences and Humanities, Hanoi National University.
6. Changes in academic process:
7. Official thesis title: Assessment of service quality for information users at the Military library
8. Major: Information – Library Science 9. Code: 8320201.01 (UD)
10. Supervisors: Ph.D. Chu Ngoc Lam, Hanoi Library
11. Summary of the findings of the thesis:
The thesis “Assessment of service quality for information users at the Military library” is divided into three chapters. Chapter 1 establishes the theoretical and practical foundations for evaluating the quality of information services for users at the Military library. Chapter 2 focuses on analyzing the current state of information services for users at the Military library from 2018 to 2022. Chapter 3 presents solutions to enhance the quality of information services for users at the Military Library. The thesis is of crucial importance and holds high scientific and practical significance. It contributes to enriching the available reference materials on improving the quality of information services for users at the Military Library, as well as for libraries throughout the military in general.
12. Practical applicability, if any:
Firstly, based on the research results and evaluations in the thesis, the Military Library can serve as a basis for developing and improving information services for users at the library. It can provide appropriate guidance and directions that are closely aligned with the unit's current and future needs in serving users' information needs.
Secondly, the thesis can be used as a reference document for libraries across the military to assess the current state of information services for users during the past period. This assessment can then be utilized to develop plans for enhancing the quality of information services at individual library units in the future.
13. Further research directions, if any:
14. Thesis-related publications:
(List them in chronological order)
