1. Student's full name: Pham Thi Thu Giang 2. Gender: Female
3. Date of birth: September 13, 1987
4. Place of birth: Kha Phong - Kim Bang - Ha Nam.
5. Decision on recognition of students No. 1811/2021/QD-XHNV dated September 8, 2021 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in the training process:
7. Thesis topic: "Evaluation of the quality of information service activities for users at the Military Library"
8. Major: Information Science - Library; Code: 8320201.01 (UD)
9. Scientific advisor: Dr. Chu Ngoc Lam, Hanoi Library.
10. Summary of thesis results:
The thesis "Assessing the quality of information service activities at the Military Library" is divided into 03 chapters. Chapter 1 shows the theoretical and practical basis for assessing the quality of information service activities at the Military Library. Chapter 2 focuses on analyzing the current status of information service activities at the Military Library from 2018 to 2022. Chapter 3 proposes solutions to improve the quality of information service activities at the Military Library. The thesis is urgent and has high scientific and practical significance, contributing to enriching the source of reference documents on the issue of improving the quality of information service activities at the Military Library in particular and libraries in the whole army in general.
11. Practical application:
Firstly: Based on the research and evaluation results in the thesis, the Military Library can serve as a basis for building and perfecting information service work at the Library and have appropriate orientations and directions, close to the unit's reality, for information service activities in the current period and in the future.
Second: The thesis can be used as a reference for libraries throughout the army to re-evaluate the current status of information service for users in the past, thereby planning to improve the quality of information service for users at unit libraries in the coming time.
12. Further research directions:
13. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name: Pham Thi Thu Giang 2. Sex: Female
3. Date of birth: September 13, 1987 4. Place of birth: Kha Phong – Kim Bang – Ha Nam
5. Admission decision number: 1811/2021/QD-XHNV Dated September 8, 2021 the Headmasters of the University of Social Sciences and Humanities, Hanoi National University.
6. Changes in academic process:
7. Official thesis title: Assessment of service quality for information users at the Military library
8. Major: Information – Library Science 9. Code: 8320201.01 (UD)
10. Supervisors: Ph.D. Chu Ngoc Lam, Hanoi Library
11. Summary of the findings of the thesis:
The thesis “Assessment of service quality for information users at the Military library” is divided into three chapters. Chapter 1 establishes the theoretical and practical foundations for evaluating the quality of information services for users at the Military library. Chapter 2 focuses on analyzing the current state of information services for users at the Military library from 2018 to 2022. Chapter 3 presents solutions to enhance the quality of information services for users at the Military Library. The thesis is of crucial importance and holds high scientific and practical significance. It contributes to enriching the available reference materials on improving the quality of information services for users at the Military Library, as well as for libraries throughout the military in general.
12. Practical applicability, if any:
Firstly, based on the research results and evaluations in the thesis, the Military Library can serve as a basis for developing and improving information services for users at the library. It can provide appropriate guidance and directions that are closely aligned with the unit's current and future needs in serving users' information needs.
Secondly, the thesis can be used as a reference document for libraries across the military to assess the current state of information services for users during the past period. This assessment can then be utilized to develop plans for enhancing the quality of information services at individual library units in the future.
13. Further research directions, if any:
14. Thesis-related publications:
(List them in chronological order)
