TTLV: Innovation in employment policy to improve service quality of Research and Development (R&D) human resources at the National Printing Factory of Vietnam

MASTER'S THESIS INFORMATION

1. Student's full name:Luong Bao Yen

2. Gender: Female

3. Date of birth: August 29, 1984

4. Place of birth: Hanoi

5. Student recognition decision No. 2415/2015/QD-XHNV, dated October 13, 2015 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: None

7. Thesis topic name:“Innovation in employment policy to improve service quality of Research and Development (R&D) human resources at the Vietnam National Printing Factory”.

8. Major: Science and Technology Management Code: 60.34.04.12

9. Scientific instructor:Dr. Trinh Ngoc Thach, Head of the Public Policy Department, Faculty of Management Science, University of Social Sciences and Humanities, Vietnam National University, Hanoi.

10. Summary of the thesis results:

Firstly, the thesis has systematized and further supplemented the theoretical foundations of policies on the utilization of research and development (R&D) human resources in science and technology organizations and enterprises; this issue is truly necessary in the context of globalization and the important role of R&D activities in enterprises today.

Secondly, the thesis evaluates the human resource policies at the National Currency Printing Plant: Human resource management policies are confined within the regulations and rules of state-owned enterprises, leading to many shortcomings such as unreasonable salary and bonus systems, labor management methods unsuitable for the nature of the work, and disproportionate work allocation and personnel placement. Human resource training and development policies are not systematic and professional, lacking incentives for learning and regulations for the utilization of trained personnel.

Thirdly, based on this assessment, the thesis proposes several solutions for policy innovation to improve the quality of R&D personnel at the National Currency Printing Plant: Change the human resource management policy from managing based on daily working hours to managing based on work results, creating more flexibility in working hours for R&D personnel due to the nature of their work. A new salary system more suitable for each job position needs to be developed. Replace overly formal reward systems with more practical ones: cash bonuses, opportunities for research development, etc. Rebuild the job assignment and personnel evaluation policy to be more accurate and rigorous, using employee quality assessment forms based on groups or individual evaluations. The training process needs to be urgently developed into a professional and systematic one with four main steps: identifying training needs, planning training, organizing implementation, and evaluating training results. Focusing on training a dedicated team for training is also an essential solution to improve the quality of advice, development, and implementation of training policies. Reforming policies to encourage learning and regulations regarding the utilization of trained personnel is also crucial.

11. Practical applications:

Highly feasible.

12. Further research directions:

Continue research to develop utilization policies aimed at improving the quality of service provided by science and technology personnel to the banking sector.

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: Luong Bao Yen 2. Sex: Female

3. Date of birth: August 29, 1984 4. Place of birth: Hanoi

5. Admission decision number: 2415/2015/QD-XHNV, Dated: October 13, 2015 of the Director of the Social Sciences and Humanities University, Hanoi National University.

6. Changes in academic process: No

7. Official thesis title: Renovate using policies to improve the quality of R & D personnel at Vietnam National Banknote Printing Plant.

8. Major: Science and Technology Management Code: 60.34.04.12

9. Supervisors: Dr. Trinh Ngoc Thach, Head of Public Policy Department of Management Science Faculty.

10. Summary of the findings of the thesis:

The thesis has systematized and added some theories on the policy of using research and development (R&D) human resources in the science and technology organizations and enterprises; This issue is really needed in the context of globalization today.

The thesis estimates the policy of using research and development (R&D) human resources at Vietnam National Banknote Printing Plant: The policy of human resource management is framed in the regulations of state-owned enterprises so it contains many problems such as: Unreasonable salary and compensation, labor management methods are not suitable, work and personnel allocation is not adequate ... Training and development policies have not been published. There are no forms of study encouragement and post employment training regulations.

From the review of this situation, the thesis proposes several solutions for using policy innovation to improve the quality of R&D personnel at National Banknote Printing Plant: Changing the policy of human resource management (From day-to-day management to work-based management). Creating a new salary scheme that is more appropriate for each position. Abolish incentive schemes rather than formal incentives such as cash, facilitation of research development, etc. Rebuild policy on job assignment and human resource evaluation more accurately and closely. (Forms of staff quality assessment or individual assessment). The training process needs to be urgently built in a professional manner with four main steps: identification of training needs, training planning, implementation organization and evaluation of training results. The training of dedicated staff in training is also an essential solution in order to improve the quality of counseling, formulation and implementation of training policies. Renovation of policies to encourage learning and regulation on the use of post-training human resources.

11. Practical applicability, if any:

The thesis has strong practical aspect.

12. Further research direction, if any:

Continuing to develop the using policies to improve the quality of S&T human resources for the banking industry.

13. Thesis-related publication: No