TTLV: Research on food service quality of ZALLO restaurant chain in Nha Trang

1. Student's full name: NGUYEN THAI HOANG GIANG 2. Gender: Female

3. Date of birth: November 16, 1987

4. Place of birth: Nha Trang, Khanh Hoa

5. Decision on recognition of students No. 1698/QD-XHNV dated July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: Extension of time (6 months)

7. Thesis topic: "RESEARCH ON THE QUALITY OF FOOD SERVICES OF ZALLO RESTAURANT CHAIN ​​IN NHA TRANG"

8. Major: Tourism; Code: 8810101

9. Scientific advisor: Assoc.Prof.Dr.LE ANH TUAN – Ministry of Culture, Sports and Tourism

10. Summary of thesis results:

Through research implementation, the thesis has achieved the following main results:

Firstly, the thesis has systematized the theoretical basis of restaurant business, food service, food service quality, restaurant business environment, factors affecting food service quality as well as the significance of perfecting and improving food service quality.

Second, based on some criteria for evaluating service quality, content of food service quality evaluation and some models related to quality management, the thesis builds a research model for food service quality in Zallo restaurant, conducts surveys, collects customer feedback, determines the gaps between customer expected quality and actual perceived quality to propose solutions to improve the quality of food service in Zallo restaurant chain.

11. Practical application:

The thesis is a necessary reference document not only for state management agencies on tourism, restaurant businesses but also for related subjects.

12. Further research directions:

Continue to research the quality of food service in restaurants with criteria related to the actual needs of customers to improve the quality of food service and at the same time identify factors affecting customer satisfaction with food service for seafood buffet chains at coastal tourist destinations.

13. The published works related to the thesis:

Research article “Zallo seafood buffet restaurant chain - New model to attract tourists”, Vietnam Tourism Magazine No. 11/2019, page 62.

INFORMATION ON MASTER'S THESIS

1. Full name: NGUYEN THAI HOANG GIANG 2. Gender: Female

3. Date of birth: 16^thNovember, 1987.

4. Place of birth: Nha Trang City, Khanh Hoa Province

5. Admission decision number: 1698/QD-XHNV Dated 11^thJuly, 2017

6. Changes in academic process: No changes

7. Official thesis title: “RESEARCH ON THE QUALITY OF FOOD SERVICES OF ZALLO RESTAURANT CHAIN ​​IN NHA TRANG”

8. Major: Tourism Code: 8810101

9. Scientific Supervisors: Ass.Pro. Ph. D. LE ANH TUAN – Ministry of Culture, Sports and Tourism

10. Summary of the findings of the thesis:

Researching deployment, the thesis has achieved the following main research results:

Firstly, The thesis has codified the theoretical basis of restaurant business, catering services quality of catering services, restaurant business environment, factors affecting the service quality as well as the meaning of perfecting and improving the quality of food service.

Secondly, on the basis of a number of criteria for evaluating service quality, content for evaluation of service quality and a number of models realized to quality management, the thesis builds a research model of ZALLO restaurant, carries out surveys, solicits feedback from customers, identifies the gaps between the expected quality of customers and the perceived actual quality so as to propose solution to improve the quality of catering services in the ZALLO restaurant chain.

11. Practical applicability, if any:

The thesis is a necessary reference not only for the state management agency in charge of tourism, restaurant businesses but also a reference for relevant subjects.

12. Further research directions, if any:

Continuing research on restaurant service quality with criteria associated with the actual needs of customers in order to improve the service quality of the restaurant anh identify factors affecting satisfaction of guests for catering services for the seafood buffet chain at the beach tourism destinations.

13. Thesis-related publications:

Research paper “ZALLO seafood buffet restaurant chain- A new model to attract tourists” Vietnam Tourism Magazine No.11/2019, page 62.