TTLV: Research on social responsibility at Sheraton Nha Trang Hotel and Muong Thanh Luxury Nha Trang Hotel

1. Student's full name: PHAM THI MINH NGUYET 2. Gender: Female

3. Date of birth: March 27, 1983

4. Place of birth: Khanh Hoa

5. Decision on recognition of students No. 1698/QD-XHNV dated July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: Extending the study period to 6 months

7. Thesis title: "STUDY ON SOCIAL RESPONSIBILITY AT SHERATON NHA TRANG HOTEL AND MUONG THANH LUXURY NHA TRANG HOTEL".

8. Major: Tourism; Code: 8810101

9. Scientific supervisor: Assoc.Prof.Dr. PHAM HONG LONG - Head of Tourism Department, University of Social Sciences and Humanities, Vietnam National University, Hanoi.

10. Summary of thesis results:

Researching social responsibility at hotels in Nha Trang in general and social responsibility at Sheraton Nha Trang Hotel and Muong Thanh Luxury Nha Trang Hotel is a very practical issue, suitable for the current practical situation. Basically, the thesis has achieved the following main research results:

Firstly, a theoretical overview of corporate social responsibility in general and of hotel businesses in particular, along with some lessons learned in the process of implementing corporate social responsibility of hotels around the world and in Vietnam.

Second, the thesis analyzed and evaluated the current status of social responsibility implementation of Sheraton Nha Trang Hotel and Muong Thanh Luxury Nha Trang Hotel with specific aspects including social responsibility in internal management, social responsibility to partners, social responsibility to customers, social responsibility to the environment and social responsibility to the community. From there, the thesis gave assessments of the advantages and limitations in implementing social responsibility of the two above-mentioned hotel businesses.

Third, the thesis proposes solutions and recommendations to enhance the implementation of social responsibility of these hotels in particular and of hotels in Nha Trang in general, contributing to promoting the effectiveness of social responsibility implementation at hotels in Nha Trang in the coming time.

11. Practical application:

From the results of practical research on implementing social responsibility at Sheraton Nha Trang Hotel and Muong Thanh Luxury Nha Trang Hotel, the thesis points out the limitations in implementing social responsibility at hotel businesses in Nha Trang to improve this activity, contributing to the development of sustainable tourism in Nha Trang, Khanh Hoa.

The thesis is a necessary reference document not only for tourism management agencies and hotel businesses but also a monograph for teaching, learning and scientific research in the field of tourism - hotel at training institutions in our country.

12. Further research directions:

Continued research on social responsibility at tourist accommodation establishments in Khanh Hoa.

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: PHAM THI MINH NGUYET 2. Gender: Female

3. Date of birth: 27^thMarch, 1983

4. Place of birth: Khanh Hoa Province

5. Admission decision number: 1698/QD-XHNV Dated 11^thJuly, 2017

6. Changes in academic process: Extend to 6 months

7. Official thesis title: “STUDY ON CORPORATE SOCIAL RESPONSIBILITY IN SHERATON NHA TRANG HOTEL AND MUONG THANH LUXURY NHA TRANG HOTEL”.

8. Major: Tourism Code: 8810101

9. Scientific Supervisors: Assoc. Prof., Ph.D. Pham Hong Long – Dean, Lecturer, Faculty of Tourism Studies, University of Social Sciences and Humanities, Vietnam National University, Hanoi.

10. Summary of the findings of the thesis:

Researching corporate social responsibility in hotels in Nha Trang and social responsibility in Sheraton Nha Trang hotel and Muong Thanh Luxury Nha Trang hotel is a very practical issue, consistent with the current situation now on. Basically, the thesis has achieved the following main research results:

Firstly, found out the theoretical overview of corporate social responsibility in general and of hotel enterprises in particular as well as some lessons learned in the process of implementing social responsibility of hotels in the world and in Vietnam.

Secondly, analyzed and evaluated the current status of social responsibility implementation of Sheraton Nha Trang hotel and Muong Thanh Luxury Nha Trang hotel with specific aspects including social responsibility in internal management, social responsibility to partners, social responsibility to customers, social responsibility to the environment, and social responsibility to the community. Since then, the thesis made specific assessments on the advantages and limitations in implementing the social responsibility of the two hotels mentioned above.

Thirdly, the thesis proposes solutions and recommendations to enhance the implementation of social responsibility of these hotels in particular and of hotels in Nha Trang in general, contributes to promote the efficiency of implementing social responsibility at hotels in Nha Trang in the near future.

11. Practical applicability, if any:

From the results of practical research on corporate social responsibility at Sheraton Nha Trang Hotel and Muong Thanh Luxury Nha Trang Hotel, the thesis points out the limitations in the implementation of social responsibility in hotel businesses in Nha Trang to improve this, contribute to sustainable tourism development in Nha Trang, Khanh Hoa.

The thesis is a necessary reference not only for tourism management authorities, hotel enterprises but also a monograph for tourism-hotel teaching, learning and scientific research in our educational school.

12. Further research directions, if any:

Continuing to research on corporate social responsibility at various tourist accommodation facilities in Khanh Hoa.

13. Thesis-related publications: No