TTLV: Procedures and methods for establishing and organizing office operations in newly established small businesses

MASTER'S THESIS INFORMATION

1. Student's full name:Doan Ngoc Phan

2. Gender: Male

3. Date of birth: September 11, 1983

4. Place of birth: Hung Yen

5. Student recognition decision No. 2811/QD-XHNV dated August 18, 2016 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in the training process:

7. Thesis topic name:“Process and method of setting up and organizing office activities in newly established small businesses”

8. Major: Office Administration Code: 60.34.04.06

9. Scientific instructor:Associate Professor, Dr. Vu Thi Phung

10. Summary of thesis results:

The thesis consists of 04 chapters with the following basic contents:

Chapter 1: Theoretical and practical basis for establishing and organizing the activities of office departments in agencies and organizations

The content of Chapter 1 mainly deals with the theoretical basis of office, office administration and practical basis of establishing and organizing the activities of office departments in agencies and organizations, including some legal regulations on the functions and tasks of office departments, the necessity of establishing and organizing the activities of office departments in newly established small enterprises.

Chapter 2: Experience in establishing and organizing the activities of the Office Department at the Center for Administrative Science and Documents - Archives

This chapter introduces general information about the Center for Administrative Science and Documents - Archives such as name, headquarters, functions, tasks and organizational structure. It presents the process and method of establishing and organizing the activities of the office department of the Center for Administrative Science and Documents - Archives and some practical experiences in establishing the Center's office. From there, it highlights the important role of building the process and method of establishing and organizing the activities of the office department in the development process of the Center.

Chapter 3: Research on building processes and methods for establishing and organizing office operations in newly established small businesses

This chapter focuses on studying the process and methods of establishing and organizing the activities of the office department such as: determining the functions, tasks and roles of the office department; choosing the size of the office department; planning and recruiting personnel for the office department; determining the necessary procedures for establishing and issuing the decision to establish the office department.

Chapter 4: Building processes and methods for organizing office operations in newly established small businesses

This chapter 4 provides the method of developing procedures and methods for organizing the activities of the office department such as: organizing a workplace for the new agency; organizing the purchase of equipment (managing facilities); drafting and proposing the issuance of working regulations and rules; organizing document and archive work; organizing reception and celebration work and organizing other work including public relations and communications work.

11. Practical application:

The research results of the thesis are useful reference documents, helping newly established small businesses apply in building processes and methods for organizing office activities, thereby improving the quality and efficiency of office work in particular and small businesses in general.

12. Further research directions:

13. Published works related to the thesis:

INFORMATION ON MASTER'S THESIS

1. Full name: Ngoc Phan Doan 2. Sex: Male

3. Date of birth: September 11, 1983 4. Place of birth: Hung Yen

5. Admission decision number: 2811/QD-XHNV Dated: 18 August 2016 by Rector of University of Social Sciences and Humanities, VNU-Hanoi

6. Changes during education:

7. Title of master thesis: Process and methods to set up and organize the activities of office sector in newly established small-sized enterprises.

8. Major: Office Management Code: 60.34.04.06

9. Supervisor: Assoc. Prof. Thi Phung Vu

10. Summary of the findings of the thesis:

The thesis is divided into 4 chapters as follows:

Chapter 1: Theoretical and practical arguments on establishmend and activities organization of office sector in institutions

The chapter aims to provide theoretical arguments on office, office management as well as practical basement on the establishment and activities organization of the office sector. Those include current regulations on the functions and missions of the office sector, the importance of the establishment and activities organization of the office sector in newly established small-sized enterprises.

Chapter 2: Experiences of establishmend and activities organization for office sector of the Scientific Center for Administration Scientific center of Administration Records Management and Archives.

This chapter gives an overview of SCARMA such as official name, address, functions, missions, etc. The author of the thesis shares the experiences of establishmend and organizational activities for office sector of the SCARMA. Then, the author emphasizes the importance and the need of constructing the process and methods for the establishmend and activities organization of the office sector during the development of SCARMA.

Chapter 3: Researching and suspecting process and methods of the establishmend and activities organization of the office sector innewly established small-sized enterprises

The chapter focuses on the research on process and methods for the establishmend and activities organization of the office sector, defining the functions, missions and the roles of the office sector, choosing the scale of the office sector, planning to recruit officers, clarifying necessary procedures for the establishment and promulgation of the legal documents on the office sector.

Chapter 4: Proposing the process and methods of activities organization of the office sector innewly established small-sized enterprises

This chapter introduces the way of how to create the process and methods of organizational activities such as: working place, office equipments, promotion of working regulations, protocols, public relations and some other activities.

11. Practical applicability:

The outcome of the thesis can be used as a helpful reference for newly established small-sized enterprises in the field of defining the process and methods of the establishment and activities organization of the office sector. Therefore, the quality of the office work in particular and of the whole newly established small-sized enterprises in general will be upgraded.

12. Further research directions, if any:

13. Thesis-related publications: