TTLV: Processes and methods for establishing and organizing the operation of the office department in newly established small businesses.

INFORMATION ABOUT THE MASTER'S THESIS

1. Student's full name:Doan Ngoc Phan

2. Gender: Male

3. Date of birth: September 11, 1983

4. Place of birth: Hung Yen

5. Decision on student admission No. 2811/QD-XHNV dated August 18, 2016, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in the training process:

7. Thesis title:"Procedures and methods for establishing and organizing the operations of the office department in newly established small businesses"

8. Major: Office Administration Code: 60.34.04.06

9. Scientific supervisor:Assoc. Prof. Dr. Vu Thi Phung

10. Summary of the thesis results:

The thesis consists of four chapters with the following basic contents:

Chapter 1: Theoretical and practical foundations for establishing and organizing the operation of office departments in agencies and organizations.

Chapter 1 primarily addresses the theoretical foundations of office management and practical basis for establishing and organizing the operation of office departments within agencies and organizations. This includes several legal regulations concerning the functions and duties of office departments, and the necessity of establishing and organizing the operation of office departments in newly established small businesses.

Chapter 2: Experiences in establishing and organizing the operation of the Office Department at the Center for Administrative Science and Archival Studies

This chapter provides a general overview of the Center for Administrative Science and Archival Studies, including its name, headquarters, functions, responsibilities, and organizational structure. It outlines the process and methods for establishing and organizing the operations of the Center's office, along with some practical experiences gained from its establishment. From this, it highlights the crucial role of developing established procedures and methods for organizing the office's operations in the Center's development.

Chapter 3: Research on developing processes and methods for establishing and organizing the operation of the office department in newly established small businesses.

This chapter focuses on studying the process and methods of establishing and organizing the operation of an office department, such as: defining the functions, tasks, and roles of the office department; selecting the size of the office department; planning and recruiting personnel for the office department; determining the necessary procedures for establishing and issuing the decision to establish the office department.

Chapter 4: Establishing processes and methods for organizing office operations in newly established small businesses.

Chapter 4 outlines the procedures and methods for organizing the operations of the office department, including: organizing the workplace for the new agency; organizing the procurement of equipment (managing facilities); drafting and proposing the issuance of internal regulations and rules; organizing document management and archiving; organizing reception and ceremonial duties; and organizing other tasks including public relations and communication.

11. Practical applications:

The research findings of this thesis serve as a useful reference, helping newly established small businesses apply them in building processes and methods for organizing office operations, thereby improving the quality and efficiency of office work in particular and small businesses in general.

12. Future research directions:

13. Published works related to the thesis:

INFORMATION ON MASTER'S THESIS

1. Full name: Ngoc Phan Doan 2. Sex: Male

3. Date of birth: September 11, 1983 4. Place of birth: Hung Yen

5. Admission decision number: 2811/QD-XHNV Dated: 18 August 2016 by Rector of University of Social Sciences and Humanities, VNU-Hanoi

6. Changes during education:

7. Title of master thesis: Process and methods to set up and organize the activities of office sector in newly established small-sized enterprises.

8. Major: Office Management Code: 60.34.04.06

9. Supervisor: Assoc. Prof. Thi Phung Vu

10. Summary of the findings of the thesis:

The thesis is divided into 4 chapters as follows:

Chapter 1: Theoretical and practical arguments on establishmend and activities organization of office sector in institutions

The chapter aims to provide theoretical arguments on office, office management as well as practical basement on the establishment and activities organization of the office sector. Those include current regulations on the functions and missions of the office sector, the importance of the establishment and activities organization of the office sector in newly established small-sized enterprises.

Chapter 2: Experiences of establishmend and activities organization for office sector of the Scientific Center for Administration Scientific center of Administration Records Management and Archives.

This chapter gives an overview of SCARMA such as official name, address, functions, missions, etc. The author of the thesis shares the experiences of establishmend and organizational activities for office sector of the SCARMA. Then, the author emphasizes the importance and the need of constructing the process and methods for the establishmend and activities organization of the office sector during the development of SCARMA.

Chapter 3: Researching and suspecting process and methods of the establishmend and activities organization of the office sector innewly established small-sized enterprises

The chapter focuses on the research on process and methods for the establishmend and activities organization of the office sector, defining the functions, missions and the roles of the office sector, choosing the scale of the office sector, planning to recruit officers, clarifying necessary procedures for the establishment and promulgation of the legal documents on the office sector.

Chapter 4: Proposing the process and methods of activities organization of the office sector innewly established small-sized enterprises

This chapter introduces the way of how to create the process and methods of organizational activities such as: working place, office equipments, promotion of working regulations, protocols, public relations and some other activities.

11. Practical applicability:

The outcome of the thesis can be used as a helpful reference for newly established small-sized enterprises in the field of defining the process and methods of the establishment and activities organization of the office sector. Therefore, the quality of the office work in particular and of the whole newly established small-sized enterprises in general will be upgraded.

12. Further research directions, if any:

13. Thesis-related publications: