1. Student's full name: Tran Thuy Linh 2. Gender: Female
3. Date of birth: June 12, 1994
4. Place of birth: Thai Nguyen
5. Decision on student admission No. 1638/QD-XHNV dated August 4, 2021, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in the training process:
7. Thesis Title: “Organization of Reception Activities at Military Central Hospital 108”
8. Major: Office Management Thesis Code: 8340406.01
9. Instructor: Dr. Tran Thanh Tung
10. Summary of the thesis results
Chapter 1. General theory of reception and organization of office reception activities.
In Chapter 1, the author presented the basic concepts related to reception, office reception, and reception organization, while analyzing the content, tasks, significance, and role of reception work; and the responsibilities of the reception department in agencies and organizations.
Chapter 2. Current Status of Reception Activities at Military Central Hospital 108
Chapter 2 presents a survey and evaluation of the organization and implementation of reception work at the Central Military Hospital 108, including basic issues such as: the organization of a department responsible for advising and assisting leaders on reception work; recruitment, placement, and assignment of duties to specialized reception staff; regulations and implementation of ceremonies for welcoming and receiving guests; reception rituals in meetings and events; internal reception rituals such as building the image of the institution; implementation, organization, and service of meetings, conferences, seminars, and guest reception. The survey results will be obtained through observation and questionnaire surveys of relevant individuals and those concurrently performing reception duties, such as the Administrative and Staff Department under the Office of Hospital 108.
Chapter 3. Some solutions to improve the effectiveness of reception activities at Military Central Hospital 108.
In Chapter 3, the author assesses the current situation and proposes several solutions to improve the effectiveness of reception work at the Central Military Hospital 108, including: clearly defining the responsibilities of the General Staff Department in advising and organizing the hospital's reception work; assigning and providing professional training for dedicated reception staff; issuing regulations on reception work; and revising and supplementing some outdated reception regulations.
11. Practical applications
The research findings of this thesis serve as a useful reference and a basis for agencies/organizations and businesses to study and apply measures regarding the organization of reception activities, helping to improve the quality and standardize reception services for agencies and organizations.
12. Future research directions
- Research on applying modern management methods and tools in managing reception operations.
- The role of reception activities in applying modern organizational methods to practice.
SUMMARY OF MASTER THESIS
1. Student's full name: TRAN THUY LINH 2.Gender: Female
3. Date of birth: June 12th, 1994
4. Birthplace: Thai Nguyen province
5. Student recognition decision number: 1638/QD-XHNV dated August 04th, 2021 by the Director of University of Social Sciences and Humanities, Hanoi National University, Vietnam.
6. Changes in the training process: Non
7. Thesis title: Organizing reception activities at 108 Military Central hospital.
8. Major: Office Administration Subject code: 8340406.01
9. Advisor: Tran Thanh Tung, Ph.D.
10. Summary of the results of the thesis
Chapter 1. General theory about reception and organization of office reception activities
In Chapter 1, the author presents basic concepts related to reception, office reception and organization of reception work, and analyzed the contents, duties and meaning, role of the receptionist; responsibilities of the reception department in agencies and organizations.
Chapter 2. Actual situation of organizing reception activities at 108 Military Central Hospital.
In Chapter 2, the author presented a survey and assessment of the organization and implementation of the reception work at 108 Military Central Hospital, including basic issues such as: organizing the department with the function of visiting consultations, assisting leaders in front desk work; recruiting, arranging and assigning jobs to full-time receptionists; stipulating and performing rituals on welcoming and receiving guests; the reception rituals in meetings, events, internal reception rituals such as building the image of the agency; Performing, organizing and serving meetings, conferences, seminars and welcoming and entertaining guests. The survey results will be through observation, and a survey using a questionnaire to ask for opinions of a number of stakeholders as well as concurrently working as a receptionist such as the Administration and Advisory Department under the Office of Hospital 108.
Chapter 3. Some solutions to improve the efficiency of reception activities at 108 Military Central Hospital.
In Chapter 3, the author assesses the current, the thesis proposes a number of solutions to contribute to improving the efficiency of the reception organization at 108 Central Military Hospital, including: clearly defining the responsibilities of the General Advisory Department in advising and organizing the hospital's reception situation. Arrange and provide professional training for full-time receptionists; promulgate regulations on reception work; edit and supplement some regulations on reception that are no longer appropriate.
11. Applicability in practice
The research results of the thesis are useful references and the basis for agencies/organizations and enterprises to apply measures on organizing reception activities to help improve the quality of standardization activities. Receptionist for agencies and organizations.
12. Further research directions
- Research and apply modern management methods and tools in the management of reception activities.
- The role of reception activities in applying modern methods of organizing activities into practice.
