TTLV: "Organizing reception activities at 108 Central Military Hospital"

1. Student's full name: Tran Thuy Linh 2. Gender: Female
3. Date of birth: June 12, 1994
4. Place of birth: Thai Nguyen
5. Decision on recognition of students No. 1638/QD-XHNV dated August 4, 2021 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in the training process:
7. Thesis title: "Organizing reception activities at 108 Central Military Hospital"
8. Major: Office Administration Topic code: 8340406.01
9. Instructor: Dr. Tran Thanh Tung
10. Summary of the results of the thesis
Chapter 1. General theory of reception and organization of office reception activities
In Chapter 1, the author presented basic concepts related to reception, office reception and reception organization, and analyzed the contents, tasks, meanings and roles of reception work; responsibilities of the reception department in agencies and organizations.
Chapter 2. Current status of reception organization at 108 Military Central Hospital
In Chapter 2, the author presented a survey and assessment of the organization and implementation of reception work at the 108 Central Military Hospital, including basic issues such as: organizing a department with the function of consulting and assisting leaders in reception work; recruiting, arranging and assigning work to specialized reception staff; regulating and implementing ceremonies for welcoming and receiving guests; reception ceremonies in meetings and events, internal reception ceremonies such as creating the image of the agency; implementing, organizing and serving meetings, conferences, seminars and reception and hospitality work. The survey results will be conducted through observation and survey by questionnaire to ask for opinions of a number of related subjects as well as those who are concurrently working as receptionists such as the Administrative Staff Department under the Office of the 108 Hospital.
Chapter 3. Some solutions to improve the efficiency of reception activities at 108 Military Central Hospital
In Chapter 3, the author evaluates the current situation, the thesis proposes a number of solutions to contribute to improving the effectiveness of reception organization at the 108 Military Central Hospital, including: clearly defining the responsibility of the General Staff Department in advising and organizing the reception work of the Hospital. Arranging and training professional reception staff; issuing regulations on reception work; editing and supplementing some regulations on reception that are no longer appropriate.
11. Practical application
The research results of the thesis are useful reference documents and a basis for agencies/organizations and enterprises to study and apply measures on reception organization to help improve the quality of standardizing reception activities for agencies and organizations.
12. Further research directions
- Research and apply modern management methods and tools in reception management
- The role of reception activities in applying modern organizational methods into practice
 

1. Student's full name: TRAN THUY LINH 2.Gender: Female
3. Date of birth: June 12th, 1994
4. Birthplace: Thai Nguyen province
5. Student recognition decision number: 1638/QD-XHNV dated August 04th, 2021 by the Director of University of Social Sciences and Humanities, Hanoi National University, Vietnam.
6. Changes in the training process: Non
7. Thesis title: Organizing reception activities at 108 Military Central hospital.
8. Major: Office Administration Subject code: 8340406.01
9. Advisor: Tran Thanh Tung Ph.D.
10. Summary of the results of the thesis
Chapter 1. General theory about reception and organization of office reception activities
In Chapter 1, the author presents basic concepts related to reception, office reception and organization of reception work, and analyzed the contents, duties and meaning, role of the receptionist; responsibilities of the reception department in agencies and organizations.
Chapter 2. Actual situation of organizing reception activities at 108 Military Central Hospital.
In Chapter 2, the author presented a survey and assessment of the organization and implementation of the reception work at 108 Military Central Hospital, including basic issues such as: organizing the department with the function of visiting consultations, assisting leaders in front desk work; recruiting, arranging and assigning jobs to full-time receptionists; stipulating and performing rituals on welcoming and receiving guests; the reception rituals in meetings, events, internal reception rituals such as building the image of the agency; Performing, organizing and serving meetings, conferences, seminars and welcoming and entertaining guests. The survey results will be through observation, and a survey using a questionnaire to ask for opinions of a number of stakeholders as well as concurrently working as a receptionist such as the Administration and Advisory Department under the Office of Hospital 108.
Chapter 3. Some solutions to improve the efficiency of reception activities at 108 Military Central Hospital.
In Chapter 3, the author assesses the current, the thesis proposes a number of solutions to contribute to improving the efficiency of the reception organization at 108 Central Military Hospital, including: clearly defining the responsibilities of the General Advisory Department in advising and organizing the hospital's reception situation. Arrange and provide professional training for full-time receptionists; promulgate regulations on reception work; edit and supplement some regulations on reception that are no longer appropriate.
11. Applicability in practice
The research results of the thesis are useful references and the basis for agencies/organizations and enterprises to apply measures on organizing reception activities to help improve the quality of standardization activities. Receptionist for agencies and organizations.
12. Further research directions
- Research and apply modern management methods and tools in the management of reception activities.
- The role of reception activities in applying modern methods of organizing activities into practice.