TTLV: Handling reader feedback at print media outlets today

1. Student's full name: Nguyen Van Sy 2. Gender: Male

3. Date of birth: June 17, 1987

4. Place of birth: Bac Giang

5. Decision No. 3379/QD-XHNV-SDH dated December 19, 2017, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student's admission.

6. Changes in the training process: None

7. Thesis title:Handling reader feedback at print media outlets today

8. Major: Journalism Code: 60 32 01 01

9. Scientific supervisor: Dr. Dinh Thi Xuan Hoa, Deputy Head of the Broadcasting and Television Department, Academy of Journalism and Communication, Ho Chi Minh National Academy of Politics.

10. Summary of thesis results: Based on the systematization of theory and practice, the thesis focuses on surveying and identifying the current state of handling reader complaints by print media agencies in Vietnam, highlighting successes, limitations, and challenges in handling reader complaints; thereby proposing reasonable solutions to improve the quality and efficiency of handling reader complaints at print media agencies in the future.

11. Practical Applications: This thesis provides a database for processing reader complaints at print media organizations for individuals and organizations involved in media research and management; it enhances awareness and improves the methods of organizing and implementing reader complaint processing at print media organizations nationwide. The thesis can serve as a reliable reference for researchers, students, and trainees in journalism disciplines, as well as anyone interested in the issue of processing reader complaints at media organizations in general and print media in particular.

12. Future research directions: None

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: Nguyen Van Sy 2. Sex: Male

3. Date of birth: June 17, 1987 4. Place of birth: Bac Giang

5. Admission decision number: 3379/QD-XHNV-SĐH Dated: December 19, 2017 of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in academic process: No

7. Official thesis title:Processing letters you read at the current newspaper

8. Major: Journalism 9. Code: 60 32 01 01

10. Supervisors: Ph.D. Dinh Thi Xuan Hoa, Deputy Head of Radio - Television Department, Academy of Journalism and Communication, Ho Chi Minh National Academy of Politics.

11. Summary of the findings of the thesis: On the basis of theoretical and practical systematization, the thesis focused on the survey, showing the status of the processing of mailings of readers of the news agencies in Vietnam today, indicating success and limitations. and the issues raised in the processing of your mail order; From there, we can explain reasonable solutions to improve the quality and effectiveness of the processing of readers' letters at news agencies in the coming time.

12. Practical applicability, if any: Research results of the thesis will provide database of information on workers'. The thesis provides a database to handle the mail of readers in the current print media for individuals researching and managing press agencies; raise awareness, improve the way of organizing the processing of readers' letters at news agencies national. The thesis can become a reliable reference source for researchers, students, journalists and those who are interested in handling applications submitted to the press in general. and for print media in particular.

13. Further research directions, if any: No

14. Thesis-related publications: No